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    Course length

    36 contact hours

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    Course fees

    Pricing subject to change without notice

Course details

Learning outcomes

Upon completion of this course, you should be able to:

  • accurately assess the root causes of employee behaviour (internal vs. external) and identify ways of appropriately addressing the behaviour
  • manage messaging by choosing the best medium for communicating a message and partnering with the appropriate leadership for a specific situation
  • use motivational theory to create processes that improve employee productivity, engagement, and commitment
  • use feedback, reward systems, and operant conditioning methods to shape employee behaviour
  • make ethical decisions that are consistent with standards of practice, due diligence, and integrity to balance the best interest of all stakeholders
  • identify ways of managing and reducing conflict to promote a collaborative work environment and achieve the goals of the organization
  • identify the different styles of leadership and describe how situational leadership determines which leadership style is best
  • propose ways of managing organizational teams that best meet the needs of the situation
  • analyze theoretical models of organizational culture to provide meaningful real-life managerial advantages
  • assess organizational structure and systems to identify ways of optimizing organizational performance
  • evaluate your own personal biases to understand the factors that influence your own behaviour

Schedule information


Part of the following programs

Contact us

Extended Education
185 Extended Education Complex
University of Manitoba (Fort Garry campus)
Winnipeg, MB R3T 2N2 Canada

Toll free: 1-888-216-7011