Customer service desk

Policies

Non-member access and photo ID policy

To gain access to the Frank Kennedy Centre/Max Bell facilities, and for the safety and security of all patrons, all program participants will be asked to show valid photo ID (e.g. driver’s license, student card, passport) to the customer service desk at maximum 30 minutes before your program begins and at time of entry into our facilities. Access to the Frank Kennedy Centre/Max Bell facilities is for the designated program and is not for general access to the facilities.

Photo and video policy

For all users' safety and privacy, the use of photo or video recording devices is strictly prohibited in all sport and recreation facilities. This includes any areas inside the following sport and recreation facilities:

  • Active Living Centre
  • Frank Kennedy
  • Joyce Fromson Pool
  • Investors Group Athletic Centre
  • Max Bell Centre
  • Joe Doupe Recreation Centre
  • Any change/locker/washroom areas in all spaces listed above

Violation of this policy will result in the immediate revocation of membership/facility privileges. Additionally, we strongly encourage all users to refrain as much as possible from using any mobile device, tablet or laptop when in any change/locker/washroom area to avoid suspicion of photos or videos being taken.

Promotional video/photography

On occasion, photos and videos within the sport and recreation facilities may be taken only with express written consent. Photo/video requests can be sent to sport and recreation facilities director Simon Wang at simon.wang@umanitoba.ca.

Contact us regarding the photo and video policies

If you have any questions regarding this policy or would like to report an incident where you feel you have been purposefully or inadvertently recorded in a photo or on video in a violation of our video and photo policy, please contact a member of our customer service staff immediately.  Alternatively, you may email us at rec_services@umanitoba.ca.

Transfer policy

Support worker policy and expectations

Recreation Services welcomes people with disabilities. If you require a support worker, please make sure you have read and understood our policy and expectations regarding support workers.

Using the gym

  • Gym etiquette

    Make our facilities welcoming for everyone by watching our YouTube series on gym etiquette. 

    Learn more

Parking and transit information

Fort Garry campus

Parking
With the exception of the University parkade, there is no charge for parking after 4:30 p.m. (and all day on weekends or statutory holidays). Please be aware that this does not include 24-hour reserved parking spots (please read the signs). For your convenience, we recommend one of the following:

  • the ALC lot
  • U lot just across from Frank Kennedy Centre
  • I Lot surrounding the Investors Group Athletic Centre
  • P lot just across from the Max Bell Centre

For complete Fort Garry parking details including daytime rates and maximums, please visit UM short-term parking.

Transit
Winnipeg Transit buses 60, 62, 75, and 78 stop outside Frank Kennedy Centre and travel to and from the university on a regular basis.

Bannatyne campus

Parking
For complete Bannatyne Campus parking including daily rates and maximums please visit the U of M casual parking page.

Please note that all parking rates are subject to change without prior notice.

Transit
Winnipeg Transit buses, Routes 12 and 33 stop on William Avenue. Route 29 stops on Sherbrook Street by the Health Sciences Centre. Route 36 also travels between the Fort Garry and Bannatyne campuses.

Connect with us

Surveys

Recreation Services Annual Survey

Recreation Services has developed a customer feedback survey for all members and program participants each year to serve our patrons better. The data we collect helps us deliver the best recreation experiences possible. Please note The University of Manitoba approves this survey for distribution.

We will send out our next survey through our monthly update.

Rent our facilities

Unfortunately, Sport and Recreation Facility rentals are not currently available.

 

Sponsorship and development

Our sponsorship program has been designed to allow Recreation Services to build relationships with local businesses and connect them to the University of Manitoba campus. We are invested in the opportunity to create an experience between our sponsors and our patrons. Our goal is to ensure that you receive maximum value for your marketing dollars above and beyond purchasing traditional advertising space. We will work with you to create a unique and interactive opportunity to reach your target audiences directly and into the surrounding community.

Why partner with Recreation Services at UM?

Recreation Services can provide the ideal marketing platform for reaching the student and campus markets, from acquiring new customers to developing long-term relationships with the University of Manitoba active living community.

Reach a large, enlightened audience (18-24 years of age) who are active in recreation and sport

  • impact purchasing decisions
  • enforce and grow brand awareness
  • demonstrate and sell new products
  • drive sales on campus
  • collect market research
  • demonstrates your company’s commitment to the University of Manitoba

By the numbers

By providing outstanding leadership, programming, and facilities, Recreation Services meet the campus and surrounding communities' needs through our diverse programming and service portfolio. Align your messaging to speak to one (or all) of our many different audiences (2016 data):

  • 39,848 total members (23,761 are U of M students)
  • 42,364 program participations
  • 877,534 total member visits across all facilities
  • 804,712 member visits (2,286 per day) to the Active Living Centre (Fort Garry campus)
  • 72,822 member visits (205 per day) to the Joe Doupe Recreation Centre (Bannatyne campus)

Reach your markets
As a Recreation Services partner, you will gain access to a variety of mediums and spaces to ensure your message is heard.  Consider one of our many opportunities to help grow your brand or product:

  • apparel partner
  • product sampling/interactive advertising
  • event partner
  • program partnership
  • facility signage advertising
  • print advertising

To find out how to join Recreation Services as a sponsor or to get a customized quote, please contact:

Lisa Tinley
Associate Director, Bison Sports
Faculty of Kinesiology & Recreation Management
University of Manitoba
Room 313 Max Bell Centre
204-480-1461
lisa.tinley@umanitoba.ca

Annual report

Recreation Services is a vital campus resource that provides students, staff, and the community opportunities to find a healthy mind-body balance.  Through our facilities and programs, we strive to help develop the communities we serve so that they may live better.

The following documents provide an overview of years past, tells our stories and share our many successes.

UM Recreation Services mobile app

Get up-to-date schedules and Recreation Services information at your fingertips.

Contact and winter closures

  • Holiday closures

    Includes the Active Living Centre, Frank Kennedy Centre, Joyce Fromson Pool, Max Bell Centre, Investors Group Athletic Centre, and Joe Doupe Recreation Centre (Bannatyne Campus) unless otherwise noted.


    Friday, January 1, 2021                        
    Monday, February 15, 2021
    Friday, April 2, 2021
    Monday, May 24, 2021
    Thursday, July 1, 2021
    Monday, August 2, 2021
    Monday, September 6, 2021 
    Monday, October 11, 2021
    Thursday, November 11, 2021

Active Living Centre 
430 University Crescent
University of Manitoba (Fort Garry campus)
Winnipeg, MB R3T 2N2 Canada

204.474.6100
204.474.7503

Joe Doupe Centre
030-727 McDermot Avenue
University of Manitoba (Bannatyne campus)
Winnipeg, MB R3E 3P5 Canada

204.789.3858
204.789.3944