General information

To gain access to the Frank Kennedy Centre/Max Bell facilities, and for the safety and security of all patrons, all program participants will be asked to show valid photo ID (e.g. driver’s license, student card, passport) to the customer service desk at maximum 30 minutes before your program begins and at time of entry into our facilities. Access to the Frank Kennedy Centre/Max Bell facilities is for the designated program and is not for general access to the facilities.

For the safety and privacy of all users, the use of photo or video recording devices is strictly prohibited in all sport and recreation facilities. This includes any and all areas inside the following sport and recreation facilities:

• Active Living Centre
• Frank Kennedy
• Joyce Fromson Pool
• Investors Group Athletic Centre
• Max Bell Centre
• Joe Doupe Recreation Centre
• Any and all change/locker/washroom areas in all spaces listed above

Violation of this policy will result in an immediate revocation of membership/facility privileges. Additionally, we strongly encourage all users to refrain as much as possible from using any mobile device, tablet or laptop when in any change/locker/washroom area so to avoid suspicion of photos or videos being taken.

Promotional video/photography

On occasion, photos and videos within the sport and recreation facilities may be taken but only with express written consent. Photo/video requests can be sent to sport and recreation facilities director Simon Wang at simon.wang@umanitoba.ca.

Contact us regarding the photo and video policies

If you have any questions regarding this policy or would like to report an incident where you feel you have been purposefully or inadvertently recorded in a photo or on video in a violation of our video and photo policy, please contact a member of our customer service staff immediately.  Alternatively, you may email us at rec_services@umanitoba.ca.

Full refunds will be issued if we cancel a program or day course prior to the start date of the program. If a program is canceled after the start date, the registrant will receive a prorated credit. The credit can be used to register for any other program and is valid for one year from date of issue. Credits can be transferred among immediate family members.

If you withdraw from a program 10 or more days before the start date, you may receive a refund less a $15 plus GST processing fee. We do not issue cheque refunds of $10 or less. Credits are issued instead and are valid for one year from date of issue. Credits can be transferred among immediate family members.

If you withdraw from a program less than 10 days before the start date, you may receive a credit for the value of the program less a $15 plus GST processing fee. The credit can be used to register for any other program and is valid for one year from date of issue. Credits can be transferred among immediate family members.

After the start date of the program, a prorated credit or refund minus a $15 plus GST processing fee will be issued only when a registrant presents a valid medical certificate at the time of withdrawal. If a credit is issued, it can be used to register for any other program and is valid for one year from the date of issue. Credits can be transferred among immediate family members.

No refunds will be issued when a registrant has been asked to leave a program.

Transfer requests received 10 or more days prior to a program start date will be granted provided there is space in the program. Transfer requests received less than 10 days before the start date will be granted provided there is space in the program and are subject to a $15 plus GST processing fee.

Recreation Services welcomes people with disabilities. If you require a support worker, please make sure you have read and understood our policy and expectations regarding support workers.

Parking
With the exception of the University parkade, there is no charge for parking after 4:30 p.m. (and all day on weekends or statutory holidays). Please be aware that this does not include 24-hour reserved parking spots (please read the signs). For your convenience, we recommend one of the following:

• the ALC lot
• U lot just across from Frank Kennedy Centre
• I Lot surrounding the Investors Group Athletic Centre
• P lot just across from the Max Bell Centre

For complete Fort Garry parking details including daytime rates and maximums, please visit UM short-term parking.

Transit
Winnipeg Transit buses 60, 62, 75, and 78 stop outside Frank Kennedy Centre and travel to and from the university on a regular basis.

Parking
For complete Bannatyne Campus parking including daily rates and maximums please visit the U of M casual parking page.

Please note that all parking rates are subject to change without prior notice.

Transit
Winnipeg Transit buses, Routes 12 and 33 stop on William Avenue. Route 29 stops on Sherbrook Street by the Health Sciences Centre. Route 36 also travels between the Fort Garry and Bannatyne campuses.

We want your feedback!  Recreation Services annual survey coming soon.

To better serve our patrons, Recreation Services has develops a customer feedback survey for all members and program participants each year. The data we collect helps us deliver the best recreation experiences possible. Please note The University of Manitoba approves this survey for distribution.

We will announce when our next survey will be sent out through our Members' Newsletter

Unfortunately, Sport and Recreation Facility rentals are not currently available.

Recreation Services is a vital campus resource that provides opportunities for students, staff and the community to find a healthy mind-body balance.  Through our facilities and programs we strive to help develop the communities we serve so that they may live better. 
The following documents provide an overview of years past, tells our stories and shares our many successes.

• 2018/19 Annual Report
• 2017/18 Annual Report
• 2016/17 Annual Report
• 2015/16 Annual Report
• 2014/15 Annual Report