Policies, forms and registration information
Find information about registration, our policies or forms and documents that you might need to help you with programs and services that we offer.
Including refunds and transfers.
Refunds - Membership
You can cancel your membership with one month's notice. The membership will end one month from the day the cancellation request is processed.
Please contact customer service at 204-474-6100 to request a membership cancellation.
Refunds - Programs and courses (including swimming)
If a registrant withdraws from a program ten or more days before the start date, they may receive a refund less a $15 + GST administration fee.
If a registrant withdraws from a program less than ten days before the start date, they may receive a credit for the program's value, less a $15 + GST administration fee. The credit is valid for one year from the cancellation date and can be used to register for any other sports and recreation programs or services. Credits can be transferred among immediate family members.
Transfers - Programs and courses (including swimming)
Transfer requests received 10 or more days prior to a program start date will be granted provided there is space in the program.
Transfer requests received less than 10 days before the start date will be granted provided there is space in the program and are subject to a $15 + GST processing fee.
Refunds - Occupational testing
Test fees must be paid in full to complete registration and are good for one test only. An applicant can only be scheduled for one test/appointment at a time. For example, an applicant cannot book a second test time (re-attempt) until their first test has been completed.
Applicants cannot make any changes within 4 business days (Monday - Friday) of their test. Any changes made within 4 business days will forfeit the full test fee.
If an applicant withdraws from a test:
- more than 10 business days before the test, they may receive a full refund less a $15 + GST administration fee.
- 5-10 business days before the test, they may receive a credit less a $15 + GST administration fee. Credits can be transferred among immediate family members and are valid for one year.
- 4 or less days before the test, they will forfeit the full test fee.
If an applicant does not show up for the scheduled test time, the applicant forfeits the full test fee.
If the applicant wants to re-register for the same recruitment and there are remaining spots available, the applicant must pay a new test fee.
A late registration fee of $50 + GST will be applied (in addition to the test fee) if the applicant registers after the recruitment deadline.
Refunds - Foundation fitness testing (KPER1500)
Foundations Fitness testing fees are included in your course tuition and are not refundable.
If a student does not show up for their scheduled assessment time, or makes a change with less than 24-hours notice, the student forfeits the assessment session.
If the student wants to re-register, a new assessment fee must be paid. If the student requires an assessment after the registration deadline (as outlined in your course material), a late registration fee of $50 + GST will also be applied.
Refunds - Personal training, fitness assessments and foundation testing
Personal training, fitness assessments and Foundations testing are nonrefundable. Unless a medical certificate is presented, no refunds will be granted. If a client does not show up for the scheduled personal training/assessment time, or request a change in time at least 24-hours in advance, the client forfeits one personal training/assessment session.
If the client wants to re-register, a new assessment (including foundations) fee will be charged. For Personal Training, a new package will need to be purchased. For Foundations, a late registration fee of $50 + GST late fee will be applied if the client registers after the recruitment deadline.
Refunds - Junior Bisons tryouts
Junior Bisons tryout fees are nonrefundable. Unless a medical certificate is presented, no refunds will be granted.
Forms and documents
Summer subsidy applications are now closed.
I am a new customer. What do I need to do?
To set up your online account, visit the Create New Account page. You will be able to create your new account, complete the required information and set a password. If you receive an error message or are unable to create a new account, contact our Customer Service Team at 204-474-6100.
I would like to change my account information. How can I do this?
Once you are logged in, you can change some of your account information in the My Account dropdown, though there is a limit to what can be changed. Contact our Customer Service Team at 204-474-6100 for inquiries about changing locked account information. We encourage all customers to review their account information for accuracy and to ensure your account information is current.
How do I create a family account?
To create a family account, please visit one of our Customer Service Desks at the Active Living Centre on the Fort Garry campus, or the Joe Doupe Recreation Centre on the Bannatyne campus. We encourage all customers to review their account information for accuracy and to ensure your account information is current.
Can I purchase my gym membership online?
Yes! Membership applications can be submitted online and our customer service team will process the application and share details on how to make payment.