Email and information security
Electronic identity theft, viruses and malicious software distributed through email, websites, or unauthorized applications put the university and you at risk. The University of Manitoba provides anti-virus, anti-SPAM and other tools to reduce unsolicited emails sent to your inbox and to protect devices and systems. Report suspected spam or phishing emails, phishing incidents, viruses and malware, and request support for confidential incidents.
Lost or stolen devices
All students, staff and faculty must report lost, or stolen computers, tablets, laptops, mobile devices, portable hard drives and USB memory sticks that contain restricted or protected university information or that connect to the university’s network.
Multi-factor authentication (MFA)
The University of Manitoba requires everyone to use multi-factor authentication (MFA) to sign in to university services and applications. Request assistance with setting up MFA, report an MFA connection issue, or request a token for MFA.
Virtual private network (VPN)
Remote Access allows you to securely connect to the university networks and systems while off campus through a virtual private network. Request information and notify IST if you experience difficulties using VPN services.
Didn't find what you're looking for?
Choose "Create an IT ticket" to request assistance from an IST Service Desk analyst. Service Desk analysts are available Monday to Friday 8 a.m. to 8 p.m.
Keep exploring IT services
Browse our collection of services and self-help information to find answers to your questions.
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My accounts and email
UMNetID/passwords/access to systems and services
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My connections
Wi-Fi access/wired network/conference calling
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My devices
desktops/laptops/printers/mobile devices/tablets/landlines
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Microsoft 365
M365 core products/other M365 products
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Teaching, learning and classroom support
audiovisual/assessments/learning tools/computer labs
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Media production services
request service/report a problem
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Research computing
servers/enterprise storage/advanced research computing
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Enterprise applications
applications/databases/collaboration/storage/website/intranet
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Technology procurement and vendor relations
purchase hardware and software/request consultation
Contact us
Call or chat
Monday to Friday, 8 a.m. to 8 p.m.
Call 204-474-8600 or Chat now
To report a critical system outage after hours or on weekends and holidays, call 204-474-8600 and press 2.
IST Service Desk walk-in service
123 Fletcher Argue
University of Manitoba, Fort Garry
Hours: Monday to Friday, 8 a.m. to 6 p.m.
Join the queue: Fort Garry WaitWell
230 Neil John Maclean Library
University of Manitoba, Bannatyne
Hours: Monday to Friday, 8 a.m. to 4:30 p.m.
Join the queue: Bannatyne WaitWell