Information Services and Technology

VPN support

A virtual private network (VPN) is used to allow offsite users to access secured/restricted resources. The VPN utilizes public resources such as the internet to provide remote users with secure access to the University of Manitoba's network. It allows the authentication and encryption of data between the remote user's computer and the campus network.

Submit a service request for all requests concerning the virtual private network (VPN).

Contact us
  • icon audience

    Available to

    Students, staff, faculty

  • icon money

    Cost

    No cost

  • icon steps

    Requirements

    Various requirements (see below each tab for more information)

Getting started

If you would like VPN access, submit a service request to the IST Service Desk. If you have received access to the VPN, please follow the appropriate instructions to set up your VPN connection below.

How to download and configure your VPN client:

VPN Gateway

Use the VPN Gateway when you are unable to install the VPN client software on a computer or if you wish to access secured UM resources via a web browser. The VPN Gateway gives you the flexibility to access your university resources from any computer with a web browser.

Request access/configuration assistance

Request access/configuration assistance

Requirements

If you are requesting access to the VPN, supervisor approval is required.

Request access/configuration assistance with the VPN

Create an IT ticket to request access or configuration assistance for the VPN. Someone from the IST Service Desk will contact you to ask for more information and assist you.

Request assistance

Report a problem

Report a problem with the VPN

Requirements

None

Report a problem with the VPN

Create an IT ticket to report a problem with the VPN. Someone from the IST Service Desk will contact you to ask for more information and assist you.

Report a problem

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Need help?

Qualified IST Service Desk analysts are waiting to assist you Monday to Friday 8 a.m. to 8 p.m.

Contact us

Call or chat
Monday to Friday, 8 a.m. to 8 p.m.
Call 204-474-8600 or Chat now
To report a critical system outage after hours or on weekends and holidays, call 204-474-8600 and press 2.

IST Service Desk walk-in service
123 Fletcher Argue
University of Manitoba, Fort Garry
Hours: Monday to Friday, 8 a.m. to 6 p.m.
Join the queue: Fort Garry WaitWell 

230 Neil John Maclean Library
University of Manitoba, Bannatyne
Hours: Monday to Friday, 8 a.m. to 4:30 p.m.
Join the queue: Bannatyne WaitWell