Getting started
If you would like VPN access, submit a service request to the IST Service Desk. If you have received access to the VPN, please follow the appropriate instructions to set up your VPN connection below.
How to download and configure your VPN client:
- Steps for Windows
- Steps for Mac
- Steps for iPhone
- Steps for Android
- VPN installation instructions for Linux
- Ivanti Secure Access Client guide for Linux (PDF)
VPN Gateway
Use the VPN Gateway when you are unable to install the VPN client software on a computer or if you wish to access secured UM resources via a web browser. The VPN Gateway gives you the flexibility to access your university resources from any computer with a web browser.
Request access/configuration assistance
Request access/configuration assistance
Requirements
If you are requesting access to the VPN, supervisor approval is required.
Request access/configuration assistance with the VPN
Create an IT ticket to request access or configuration assistance for the VPN. Someone from the IST Service Desk will contact you to ask for more information and assist you.
Report a problem
Report a problem with the VPN
Requirements
None
Report a problem with the VPN
Create an IT ticket to report a problem with the VPN. Someone from the IST Service Desk will contact you to ask for more information and assist you.
You may also be interested in
-
How to map drives after installing the VPN client
After you install and login to your VPN client on Windows, you may map to your Home and Shared drives.
-
Using SMB to map drives for macOS (staff only)
Server message block (SMB) allows you to mount a remote volume onto the macOS desktop. This enables you to drag and drop files between your computer and your Shared or Home drive.
-
Set up MFA
Request assistance or report a problem with MFA.
Need help?
Qualified IST Service Desk analysts are waiting to assist you Monday to Friday 8 a.m. to 8 p.m.
Contact us
Call or chat
Monday to Friday, 8 a.m. to 8 p.m.
Call 204-474-8600 or Chat now
To report a critical system outage after hours or on weekends and holidays, call 204-474-8600 and press 2.
IST Service Desk walk-in service
123 Fletcher Argue
University of Manitoba, Fort Garry
Hours: Monday to Friday, 8 a.m. to 6 p.m.
Join the queue: Fort Garry WaitWell or text your name to 431-631-0844
230 Neil John Maclean Library
University of Manitoba, Bannatyne
Hours: Monday to Friday, 8 a.m. to 4:30 p.m.
Join the queue: Bannatyne WaitWell or text your name to 431-631-6555