Getting started
If you have a lost or stolen device, immediately change your university password and contact the IST Service Desk at 204-474-8600 or chat for further assistance. Please have the following information available:
- The Make, Model and Serial Number (if known) of the device.
- The location where the device was last seen and used.
Additional recommendations
To protect yourself, you should also:
- Change all your passwords stored or used on the device, including alternate University computer accounts, Personal Email, Dropbox, Facebook, Twitter, Banking, PayPal, Amazon, iTunes, etc.
- Contact your cellular carrier to report lost or stolen personal mobile devices to cancel your service.
- Notify your credit card companies and banks if you use the device for shopping or banking. They can monitor your accounts for abnormal activity.
- If you have Find My iPhone or a similar tracking application enabled on the device, try to track its location and report any activity to Police or Security Services.
The thief might wipe the device for resale if the device was stolen.
You may also be interested in
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Information Security and Compliance
Learn what the Information Security team does at UM, receive information security tips, educate yourself about different information security threats, stay up-to-date with security alerts or report an information security incident.
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Report confidential incident
Report a confidential incident directly to the Information Security team to ensure privacy.
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Report phishing incident
Report a phishing incident if you have already been phished for personal information.
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Report spam/phishing attempt
Report spam or phishing attempts to spam@umanitoba.ca.
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Report virus or malware
Notify IST if you suspect your UM work computer was compromised by a virus or malware.
Need help?
Qualified IST Service Desk analysts are waiting to assist you Monday to Friday 8 a.m. to 8 p.m.
Contact us
Call or chat
Monday to Friday, 8 a.m. to 8 p.m.
Call 204-474-8600 or Chat now
To report a critical system outage after hours or on weekends and holidays, call 204-474-8600 and press 2.
IST Service Desk walk-in service
123 Fletcher Argue
University of Manitoba, Fort Garry
Hours: Monday to Friday, 8 a.m. to 6 p.m.
Join the queue: Fort Garry WaitWell or text your name to 431-631-0844
230 Neil John Maclean Library
University of Manitoba, Bannatyne
Hours: Monday to Friday, 8 a.m. to 4:30 p.m.
Join the queue: Bannatyne WaitWell or text your name to 431-631-6555