Welcome To Residence!

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Residence Portal

Log-in today! Stay up to date on all things housing. Manage your applications, request maintenance, and more!

 Portal Log-In

If you are interested in staying in residence for the Fall/Winter term, rooms are still available but space is limited, so we encourage you to apply now.

Fall 2024: Move-In Weekend

August 31, 2024 - September 1, 2024

Check-In Dates:

New Residents: August 31, 2024
Returning Residents:September 1, 2024

Check-In Hours:

9:00am-9:00pm

If you arrive after 9:00pm,  please make alternate arrangements to check-in on the following day. 

Early Arrivals: After you've received a room offer, you may apply for an early move-in date between August 26-August 30 on the housing portal. Subject to availability and some additional charges. Arrivals before these dates are encouraged to reserve a hotel room.

 More information on Move-In locations & times

 

Residence BIG 10

Top 10 thing to know while living in residence

1. Quiet hours

Residents have the right to sleep and study in our residence halls, and to that end the community has set these quiet hours: 

  • Sunday to Thursday, 11 p.m. to 8 a.m. 
  • Friday and Saturday, 2 a.m. to 8 a.m. 

2. Smoking and fire safety

Smoking is strictly prohibited in residence halls AND within 8 meters (25 feet) of any building entrance or exit. Use of candles or incense in residences is not permitted either in common spaces or private rooms. All occupants of the building must evacuate when a fire alarm sounds and cannot return until the alarm is off.

3. Hot plates

Hot plates, including induction hot plates are not permitted anywhere in residence, including Arthur Mauro sites. Hot plates found in use or possession will be confiscated and returned to the user upon move-out. 

4. Keys

Residents are not permitted to lend their residence keys or fobs to anyone else. 

5. Drinking games

Participating in “drinking games,” any activity involving skills, chance or endurance on the part of one or more persons who play according to a set of rules that consist solely or partially on the consumption of alcohol is not permitted.

6. Bullying and harassment

Harassment and bullying is not permitted on our campus. Harassment is defined as inappropriate comments or conduct in relation to a person or group of persons that has the effect or purpose of creating a hostile or intimidating living environment. 

7. Guests

Residents are responsible for the actions of their guests and will be held accountable for any violations of community standards. Any resident who facilitates access to a stranger or otherwise “un-hosted” person will be considered that person's host and will be held accountable their behaviour.

8. Roommates

Roommates each have a right to share in the determination of the use of the room. In particular, residents should consult one another before inviting a guest or guests to visit in the room and should obtain permission before allowing a guest to remain for the night.

9. Illegal drugs are prohibited

Use or possession of illegal, prescription, and/or non-prescription drugs for recreational purposes is prohibited on University property and is a violation of the Residence Contract. Evidence of drug traces or drug paraphernalia will be assumed to be conclusive of use or possession.

Smoking, growing, or preparing/cooking cannabis is not permitted inside of residence buildings or rooms.

10. Vandalism and damage

Residents will be expected to assume all or a portion of the cost of damages caused by themselves or their guests.

Maintenance Requests, Security Services, and Internet Help Desk

Maintenance Requests

For all general repairs or maintenance, please submit a request in your student portal. 

Please do not submit your request to the work-order desk at Physical Plant, as this will only cause a delay with your issue being fixed.

If your request requires immediate attention, please contact your RA, or the AVM front desk. 

Arthur V. Mauro Residence
Phone: 204‑471‑2981

Mary Speechly Hall and Pembina Hall Residence
Phone: 204‑797‑3970

University College Residence
Phone: 204‑797‑3969

Residence Internet Help Desk

When contacting the help desk, please include your building, room number and contact information.

Alternatively, you can log in to Starrez and select "Residence Technology" to create a ticket.

204-226-8951
6:30 p.m. to 9 p.m. (during the academic year)

Mail and Courier Services

Mailboxes are provided for the residents in the residence lobbies. It is your responsibility to check your residence mailbox regularly.

If you receive a package too large for your mailbox, you will receive an email to let you know when it's available for pickup at the Arthur V Mauro front desk. Please ensure your mailing address is  in the below format when ordering parcels to residences. 

Residences will not accept parcels for students not currently in room. 

  • (Student's Name)
    Arthur V. Mauro Residence
    Box ______ (same as Room #)
    120 Dafoe Road
    Winnipeg, MB R3T 6B3
    Canada

  • (Student's Name)
    Mary Speechly Hall
    Box ______ (same as Room #)
    34 MacLean Cres.
    Winnipeg, MB R3T 2N1
    Canada

  • (Student's Name)
    Pembina Hall Residence
    Box ______ (same as Room #)
    30 MacLean Cres.
    Winnipeg, MB R3T 2N1
    Canada

  • (Student's Name)
    University College Residence
    Box ______ (same as Room #)
    220 Dysart Road
    Winnipeg, MB R3T 2M8
    Canada

Payment information

How to pay your Residence Fee's

UM students

All residence charges, which include room, meal plans, fees and miscellaneous charge items will appear on a student’s Aurora account. The payment deadline for each term will be noted on a student’s Aurora account and must be paid in accordance with Financial Services’ payment options.

Credit card payment - available online through your Aurora account
Although you can pay your university fees by credit card, we recommend you first consider other methods of payment to avoid paying additional charges or convenience fees.

  • A non-refundable convenience fee of 2.5 per cent is added to your total payable.
  • You can only make credit card payments from your Aurora account.
  • VISA and MasterCard are the only accepted credit cards.
  • Maximum payment is the amount owing on your account.

Online or mobile banking: the preferred method
Make payments 24 hours a day, seven days a week, from anywhere in the world.

How to sign up:

  • Contact your financial institution to set up an online banking account if you do not have one.
  • Set up the "University of Manitoba" as a payee. You will need to provide an account number, which is your seven-digit UM student identification number.
    • If your financial institution requires more than seven digits as an account number, enter zeros as your lead digits (e.g., if nine digits required by your financial institution, enter 001234567).

International College of Manitoba (ICM residents)

ICM students must pay all fees to Student Residences directly. We accept payment by:

  • Cheque
  • Canadian Interac cards
  • Credit card (VISA or MasterCard ONLY)

Understanding the residence fees

Residence charges include room accommodation, meal plans (except for residents in Arthur V. Mauro Residence that opts for accommodation only), tenant insurance, council fees, and residence life programming fees. 

For more information, please reference 1.4 Residence Service Interruptions in the Residence Contract. 

In November, you will receive an email with instructions on how you can opt out of the holiday break fees. Credit adjustments for the opting out are processed in January. 

Please be advised that excluding any fees from your total payments due could result in your account being placed on hold and a $50 late fee added to any account balances over $500.

Miss a payment deadline?

  • If you miss a payment deadline, you will be charged a $50 late fee.
  • Students are responsible for checking their Aurora Student account, email and mailboxes on a regular basis for residence fee balances.
  • Unpaid accounts will result in your UM account being placed on hold, which prevents you from using most campus services, including libraries, and can result in eviction.
  • Due to privacy laws, the Residence Office cannot discuss a student's account with anyone other than the student. If a student wants the Student Residences Office to release information to a specified person, they must provide written permission to the Student Residences Office.

Standard rent forms for income tax purposes

These amounts are for standard stays in Residence. Please consider your personal circumstances if using these statements to complete your Income Tax return. These statements should not be considered to be tax advice.

2023 Standard rent forms

2022 Standard rent forms

2021 Standard rent forms

2020 Standard rent forms

2019 Standard rent forms

2018 Standard rent forms

2017 Standard rent forms

 

Meal Plans

The meal plans include dining exclusively at the Fresh Food Company (Residence Dining Hall). 

Additional food service retail locations may open during the academic year, but purchases at these locations are not included as part of the meal plan.

Fresh Food Company regular hours
Monday to Friday 7:30 a.m. to 9 p.m.
Saturday to Sunday 11 a.m. to 9 p.m.

Fresh Food Company 
UM Dining Services

Residence Parking

Please note the following parking arrangements for students moving into Student Residences (Arthur Mauro, Mary Speechly, and Pembina Hall):

Arthur V. Mauro (AVM) and Pembina Hall

  • AVM South Loading zone (located being AVM on the North side of the service road)
  • The East side of Maclean Crescent (between the Mary Speechly Residence entrance and the corner of Maclean and Freedman Crescent) will be utilized as a temporary loading area.
Weekends or evenings
  • License number should be reported to Security, and vehicles will be allowed to park in the 24 hour reserved area.
  • Once the vehicle is unloaded it must park in the proper parking areas.
Weekdays between 7:30 a.m. - 4:30 p.m.
  • After loading the vehicle must move from the residence area and pay for parking if they do not have a residence permit.

More information on Student Parking 

 

Moving out

Please keep these guidelines in mind as you prepare to leave residence.

When do I need to leave?

Move out dates will be established with the release of the Winter Term final exam schedule.

As per residence contract, you will need to move out and return your keys to the residence office, or red drop box within 24 hours after your last final exam. A move-out declaration form will become available on the residence portal towards the end of the term.

When you move out, you must remove all personal items (including garbage and packing materials) from your room, leaving it in the same condition as when you arrived. Otherwise, you will be charged for all costs associated with cleaning the room and collecting personal items left behind. All items left behind will be discarded or donated to the Residence Give and Go Program.

Move-out recycling

During move-out, if you have items that you are not taking with you, you can donate them to the Residence Give and Go Program. This program will take gently used house-hold items and give them new life to students in need in future semesters. Items may also be donated to the UM Waste Prevention Re-Shop, the UMSU Foodbank and Diabetes Canada.

Please do not leave donation items behind in your room, the hallway, laundry room or residence garbage rooms.

All items should be donated to the designated Give and Go drop zones, these zones will be well marked with proper signage and blue bins:

  • Arthur V. Mauro: Lobby
  • Mary Speechly Hall: Lobby
  • Pembina Hall: Lobby
  • University College Residence: Lobby

Accepted items include:

  • Board games, books, magazines
  • Dishes, dish soap, dish rack
  • Laundry baskets, detergents, hangers, drying racks
  • Home décor (lamps, photos, fake plants, etc.)
  • Books, binders, office supplies
  • Non-perishable food items

Other items

If you are looking to donate your bedding, pillows, clothes, shows, towels, mattress toppers etc. Please donate them directly to the Diabetes Canada bins. These bins are located:

  • Arthur V. Mauro: Basement
  • Mary Speechly Hall: Basement
  • Pembina Hall: Outside of laundry room
  • University College Residence: Lobby