On this page:

Safety and residence life

We have put several measures in place to reduce the risk of spreading COVID-19 and to educate our residents on how to keep our community as safe as possible.

  • Move-in

    • The move-in process is staggered and scheduled appointment only
      • Students make their appointments online through our application portal. 
    • Scheduled appointments, social distancing markers, masks for staff and students, hand sanitizing stations, plexiglass barriers at customer service desks and separate check-in desks for students required to self-isolate are some of the measures we are undertaking to make the move-in process as safe as possible this year. 
  • students and parent walking with suitcases

Note Once students have moved in, there are numerous safety measures that we have implemented this year. Visit the COVID-19 support page for students in residence for more comprehensive information.

At the same time, we recognize the need to continue to provide our residents with the opportunity to socialize, meet new friends and have fun. This year, we are working hard to create a balanced approach to residence life by providing events, programs and supports to students both virtually and in-person and letting students decide how they want to participate and engage.  

Making the leap

Moving into residence means living away from home for the first time and adjusting to new responsibilities and self-management. This can be a challenging transition for some students as they try to balance the personal accountability required for success at university with their new-found freedom.  

The UM’s First Year Centre provides information and resources about the differences and challenges associated with making the transition from high school to university. We encourage you to discuss these topics as a family and think about strategies to help your student navigate their new surroundings.

Inherent to residence is a developmental and support infrastructure that everyone has access to and can often make a difference in student success rates. Keeping students engaged and connected – especially with a shift to predominantly online learning – is more important than ever this year.

benefits of student success while living in residence

Community standards and Residence Life staff

As a parent sending your student to live here on campus among an entirely new group of people, it’s important that you understand how we intend to govern this community, manage risk and keep our students safe. 

A complete list of rules, policies and community standards – including rights and responsibilities of each of our residents – is found in the Student Residences Contract.

Enforcing these community standards is the job of our entire Residence Life team who all fall under the direction of our Associate Director of Residence Life and is comprised of several positions, including:

  • Two full-time live in staff (Residence Life Coordinators) in each of our buildings
  • Resident Advisors (RAs) on each floor
  • Residence Security, who all fall under the direction of our Associate Director of Residence Life. 

Collectively, the Residence Life team ensures that residents feel safe and supported, while also being responsible for issuing discipline when warranted. 

Discipline may come in a variety of forms and approaches – both restorative and punitive. It can range from a simple fine to community service to outright eviction from residence.


Residence Life programming

Education and Harm Reduction

Much our residence life programming is focused on encouraging students to engage, meet new people, gain new experiences and develop skills, build community and just plain having fun. 

Part of our programming mandate is to also incorporate developmental education programs that focus on student supports and a variety of topics that are particularly important in our current local and global communities with an emphasis on harm reduction.

This year, some of the programming topics we will be focussing on include:

With the public gathering limitations imposed by COVID-19, residence programming is definitely going to look a little bit different this year. However, we are committed to creating a fun and safe environment for everyone by offering both online and in-person program and event options where possible. 

Learn about UM's Student Supports

Residence dining

On-campus dining is a very important part of a great residence experience and our Dining Services team is here to make everyone’s experience a positive one, regardless of tastes, preferences or dietary restrictions. 

With campus retail dining locations closed this year, the Fresh Food Company (FFC) will serve as the main dining area for residents with an all-you-care-to-eat concept at a variety of food stations. This year, students will have the option of dining in or taking the meal to go in a reusable container. 

Your student will require their student ID card to access the FFC servery area. Each visit counts as one meal swipe. Upgrades (increased meal frequency) to meal plans can be changed at any time but downgrades to smaller meal plans can only be changed up until September 18, 2020. 

Meal plans (and student cards) can only be used by the person enrolled in the plan. Residents will be provided with two family passes (upon request at our Arthur Mauro Residence Office) to use at move-in or at a later family visit during the Fall Term.

  • The staff at the FFC recognizes that many of our residents have dietary restrictions and food allergies and are committed to providing accessible food labeling and nutritional information as well as accommodating individual student diets where possible. If your student’s dietary needs are not consistently being met, the staff and management want to hear from our residents and are more than happy to meet with them one-on-one to find a solution.


We have put this webpage together for informational purposes for parents and guardians. Should you have questions, feel free to contact us through this direct link.

It is important for parents to understand that after students arrive on campus, specific information about your student as it relates to their activity, behaviour or records at the University and/or residence is considered personal and private and the sharing of that information is governed by the Freedom of Information and Personal Privacy Act (FIPPA) and cannot be shared with parents or guardians without explicit consent. If you have questions or concerns about your student while at the UM, we encourage you to reach out to them directly.

Contact us

Barry Stone, Director Student Residences
101 Arthur V. Mauro Residence
120 Dafoe Road
University of Manitoba (Fort Garry campus)
Winnipeg, MB R3T 6B3