Before your exam

Check your accounts. You will need to access:

Any UM account issues need to be resolved in the next few days – do not wait. These can be most often be resolved through SignUM. Please contact the IST ServiceDesk for further assistance at 204-474-8600 or North America toll free 1-844-626-1756.

Don’t forget:

Confirm your actual exam start time: UM Learn and the official exam schedule are set in the Central Time Zone.

Just before you take your exam

Optimize your internet connection:

  • Turn WiFi off on your phone or other non-essential devices.
  • Use a wired internet connection.
  • If you need to use WiFi, be as close as possible to your internet router or access point.

Starting your exam

  1. Log in to UM Learn.
  2. Select your course
  3. Find the QUIZ tab (Course > Assessments > Quizzes)
  4. Read all instructions
  5. Start your exam

If you receive a “Not authorized” or “Internal error” message that could mean:

  • The exam is not available yet or has ended
  • The maximum number of attempts for the exam has been reached.

If you get an unexpected error message, contact your instructor right away!

During your exam

If your web browser freezes

Close the browser. Open a new session and reconnect to your exam. UM Learn will allow you to continue. Your answers will have been saved, but the exam timer will continue to run even if you are not in UM Learn.

If your computer crashes

Restart computer and continue back into UM Learn. Your answers will have been saved, but the exam timer will continue to run even if you are not in UM Learn.

If your exam is in progress and you need IMMEDIATE SUPPORT:

CALL 204-474-8600 or toll free (North America) 1-844-626-1756. UM Learn experts will be available to provide immediate service and a quick resolution to your inquiry. Take screenshots or note any error messages so we can assist you better.

DO NOT send e-mails or chats – you won’t get a response in time.

Don’t forget to email your instructor to report any difficulty. Attach screenshots if you can.

Submitting your exam

Don’t forget to submit your exam when you’re done:

  1. Click Submit Quiz
  2. Confirm your Submission
  3. Submit Quiz again

Verify your submission: from the Quiz homepage, click the dropdown menu next to the current exam and then select Submissions.

What you see when you submit depends on how the exam was set up. You may see:

  • a confirmation screen that the exam has been submitted
  • a list of exam questions (possibly with answers
  • the total score earned (not including manually graded responses).