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    Course length

    18 contact hours

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    Course fees

    Pricing subject to change without notice

Course details

Learning outcomes

Upon completion of this course, you should be able to:

  • analyze an organization’s core processes
  • identify activities that add no value
  • identify system flaws that result in poor quality
  • document processes for knowledge management or BPM initiatives
  • interpret customer/supplier relationships and their impact on an organization’s systems
  • create a personal approach to engage business leaders, users, and customers in process change efforts

Schedule information


Part of the following program

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Contact us

Extended Education
185 Extended Education Complex
University of Manitoba (Fort Garry campus)
Winnipeg, MB R3T 2N2 Canada

Toll free: 1-888-216-7011