Business Process Modelling & Improvement (BUAN 0180)

Learning outcomes

Upon completion of this course, you should be able to:

• analyze an organization’s core processes
• identify activities that add no value
• identify system flaws that result in poor quality
• document processes for knowledge management or BPM initiatives
• interpret customer/supplier relationships and their impact on an organization’s systems
• create a personal approach to engage business leaders, users, and customers in process change efforts