Accepted students

A student who accepts their offer of admission can activate their UMNetID after 48 hours. Follow these steps when you have accepted your offer of admission.

Step 1: Claim your UMNetID and activate your @myumanitoba email account.

Once you have accepted your offer of admission, after 48 hours, you can claim your UMNetID to activate your UM email account.

Your UMNetID is your account name that uniquely identifies you as a member of the University of Manitoba community and allows you to access the abundance of essential online campus resources, including student email, UM Learn, Microsoft 365, online library resources and campus WiFi.

Microsoft 365 and campus Wi-Fi is only available to students enrolled in courses. Follow the steps under Enrolled students to gain access to Microsoft 365 and campus Wi-Fi.

Claim your UMNetID - Getting started

Claim your UMNetID

If you receive the following error message "You have entered invalid information. Please enter valid information and try again.", contact the Registrar's Office for assistance.

If you receive the following error when claiming your ID "You have already claimed your identity.", and are unable to login or do not know your UMNetID, contact the IST Service Desk.

The University of Manitoba will only use your UM email account for official communications, including messages from your instructors, department or faculty, academic advisors, waitlist notifications, and other administrative offices.

Step 2 (optional): Claim additional computer services available to students

The computer services available to you are listed in signUM. To claim an additional service that is already available to you, follow the appropriate instructions.

For new students, only Unix access can be claimed.

Change or request access to applications and systems - Getting Started

Enrolled students

When you have enrolled in courses, follow these steps to setup multi-factor authentication, connect to secure campus Wi-Fi and access Microsoft 365 apps.

Step 1: Set up multi-factor authentication with Entra MFA.

The University of Manitoba requires everyone to use multi-factor authentication (MFA) to sign in to university services and applications.

Multi-factor authentication or MFA adds an extra layer of security to our university accounts to protect you, your data, and university systems from unauthorized access and phishing attacks.

Verifying your identity using a second factor such as your phone or mobile device prevents others from accessing your accounts, even if they know your password.

Set up multi-factor authentication

Step 2: Connect to secure campus wireless network.

The University of Manitoba's wireless infrastructure allows you to connect to the network without the use of wires or cables. Students, staff and faculty should connect to uofm-secure while on campus.

uofm-secure is UM’s wireless network that’s fast, encrypted, and available everywhere on all campuses to anyone with a UM email address.

Connect to fast and secure campus wireless

Step 3: Access or download Microsoft 365 apps.

Microsoft 365 is a cloud-based service that provides online and desktop versions of Office (Excel, OneNote, Outlook, PowerPoint and Word) along with collaboration applications and services like SharePoint, OneDrive and Teams. Microsoft 365 is available to all current students, staff and faculty.

Microsoft 365 Setup and support - Getting started

Graduating students

When you graduate and leave the university, your access to everything except email will be removed.

Graduating and Microsoft 365

If you have been using Microsoft 365 as a student at UM, you may have downloaded Office apps like Word and Excel to your own computer or devices, or you may be using OneDrive to store files online. You were able to do this because the university purchased licenses for students and staff at the university to use it all for free. When you graduate and leave the university, your access to everything except email will be removed.

To learn how to download your university files and for more information, visit:

Request library access

Alumni will need to claim library access.

To learn how to request library access, visit:


UM information security policy, procedures and helpful tips

Help us safeguard the University of Manitoba's IT resources, technology and data for everyone.

Information security policies and procedures

Familiarize yourself with the policies, procedures and standards on the use of UM IT resources, technology and data.

Information security tips

To ensure your confidential and private data is protected, learn best practices and procedures for mobile security, password management and public Wi-Fi security.

Email security

Learn how to define and identify different types of email security threats including phishing emails and spam.

Report an information security incident

Reporting potential threats and receiving a timely response is vital to maintaining a safe university IT environment for everyone.

IT support and self-help information

Information Services and Technology provides IT-related services to the UM community including IT support through the IST Service Desk and self-help information.

Browse our collection of services and self-help information to find answers to your questions or contact the IST Service Desk for IT support.

Follow IST on social media and subscribe to our mailing list

Stay up to date with IST and get informed about outages and other issues affecting our network and services.

Contact us

Call or chat
Monday to Friday, 8 a.m. to 8 p.m.
Call 204-474-8600 or Chat now
To report a critical system outage after hours or on weekends and holidays, call 204-474-8600 and press 2.

IST Service Desk walk-in service
123 Fletcher Argue
University of Manitoba, Fort Garry
Hours: Monday to Friday, 8 a.m. to 6 p.m.
Join the queue: Fort Garry WaitWell or text your name to 431-631-0844

230 Neil John Maclean Library
University of Manitoba, Bannatyne
Hours: Monday to Friday, 8 a.m. to 4:30 p.m.
Join the queue: Bannatyne WaitWell or text your name to 431-631-6555