• icon audience

    Available to

    Students, staff, faculty

  • icon money


    No cost

  • icon steps


    A valid UMNetID, UM email and an assigned M365 license is required.

Getting started

Your Microsoft 365 license

Microsoft 365 is a cloud-based service that provides online and desktop versions of Office. The university assigns students, staff and faculty one of two types of Microsoft licenses: an A3 license or an A1 license.

The Microsoft 365 A3 license allows you to install the Microsoft 365 Office Apps in addition to Teams, OneDrive and SharePoint on up to five PCs or Macs per user and up to five tablets and five phones per user. Sessional instructors, invigilators and some occasional or email-only users may have an online-only (A1) license assigned.

To verify your license type:

  1. Open a web browser on your device and navigate to https://www.microsoft365.com/.
  2. Sign in using your UM email address and password. The Microsoft 365 home page will open.
  3. Select your initials (or profile picture) in the upper right corner.
  4. Select View account. The "My account" dashboard opens.
  5. Select Subscriptions.
  6. Your license type is listed under the heading "Licenses," e.g. Office 365 A1 for students (faculty).

Setting up Microsoft 365

All Microsoft apps are available from the Microsoft 365 portal

Sign in to Microsoft 365

First, sign into the Microsoft 365 portal. Completing this step will verify that your license was correctly provisioned.

  1. Open a web browser on your device and navigate to portal.office.com.
  2. Sign in using your UM email address and password. The Microsoft 365 home page will open and display your most recently used applications and documents. 

To launch any application not displayed on the Home page, click on the dotted square icon in the page's top-left corner. This is the App launcher icon.

The online version will always provide you with the newest version of Microsoft 365 applications regardless of whether you are accessing it from your UM-provisioned computer, a shared UM computer, or your own PC or Mac.

Remember, your login will be your UM email address and password. This means that any information you save to the cloud on your personal devices will be stored on the university's cloud.

Installing Microsoft 365 core applications

If you have an A3 license, you can install Microsoft 365 core applications on a UM-owned or personal computer.

Microsoft 365 is installed by default on all devices that IST sets up and supports. However, you may follow these instructions if you do not have Microsoft 365 installed.

Install Microsoft 365 on your UM-owned Windows computer

If your faculty or unit is supported by IST after your migration date, follow these instructions: 

  1. If you are working remotely, connect to the UM network using the virtual private network (VPN) (Ivanti Secure Access Client)
  2. In Software Center (choose Start, type Software Center in the search bar), the Office 365 ProPlus 64-bit application should be present with two options: Install (runs the installer immediately) and Schedule
  3. Clicking Schedule lets you install Outside of business hours, which by default is 10 p.m. You can view your business hours in the Options area of Software Center. 
  4. If Install software now is selected and any Microsoft 365 products are currently running, you will receive a prompt to close Microsoft 365 apps. Clicking Continue will close those running applications, and the installation will continue. 
  5. The installation takes around 20 minutes to complete and is fully automated. A successful install should display a window confirming that Microsoft 365 is installed.  

If departmental IT administrators support your faculty or unit, they will provide you with instructions on how to install Microsoft 365 Apps on your device. 

Install Microsoft 365 on your UM-owned Mac computer

If your Mac is supported by IST Endpoint Service Support and is enrolled in Microsoft Intune, Microsoft 365 should be installed automatically. If Microsoft 365 is not installed, submit a ticket to the IST Service Desk to ensure your device is enrolled in Microsoft Intune.

Install Microsoft 365 on a personal computer

Request assistance with setting up Microsoft 365

Create an IT ticket to request assistance with setting up Microsoft 365.

Request assistance

Troubleshooting common issues

Setting up Office apps and email on mobile devices 

Review and update your email rules

Check your junk folder

  • Some legitimate email may go to your junk folder. Check your junk folder often and mark items you want to keep as not junk
  • For more information, see How to mark junk folder items

Missing messages

  • When you check your email, you may notice some missing messages. By default, Outlook for desktop only downloads the last 12 months of mail. 
  • All mail is still accessible on Outlook online
  • Set new download limit: 
    1. To open the Account Settings drop-down menu in Outlook, select File > Account Settings . 
    2. Choose Account Settings again. 
    3. Select your umanitoba.ca account and select Change
    4. Set a new limit and click Next
    5. You will receive a message that your account has been successfully updated. Select Done.

Still having problems?

Create an IT to report a problem with Microsoft 365 applications.

Report a problem with Microsoft 365 applications

System requirements

System requirements

Office 365 is designed to work best with Microsoft 365 Apps for enterprise for Windows and Mac. Previous versions of Office such as Office 2013, Office 2010, Office 2007 and Office for Mac 2011 are not supported, please upgrade to Microsoft 365 Apps for enterprise

For the best security and functionality, keep your web browser up to date. All modern browsers should update automatically, but please make sure your browser has auto-updates enabled. 

For information on which browsers, Office clients and apps are supported for Office 365, please visit the Office 365 System Requirements page on the Microsoft website.  

Microsoft 365 UM staff training

IST engagement services provides some Microsoft 365 training sessions for staff through Learning & Organizational Development (LOD) such as training sessions on Teams, File Sharing, MS Forms, and more. Visit the LOD registration site and search for M365 to find and register for your preferred sessions.

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Contact us

Call or chat
Monday to Friday, 8 a.m. to 8 p.m.
Call 204-474-8600 or Chat now
To report a critical system outage after hours or on weekends and holidays, call 204-474-8600 and press 2.

IST Service Desk walk-in service
123 Fletcher Argue
University of Manitoba, Fort Garry
Hours: Monday to Friday, 8 a.m. to 6 p.m.
Join the queue: Fort Garry WaitWell or text your name to 431-631-0844

230 Neil John Maclean Library
University of Manitoba, Bannatyne
Hours: Monday to Friday, 8 a.m. to 4:30 p.m.
Join the queue: Bannatyne WaitWell or text your name to 431-631-6555