Getting started
Request production support, consultation, improved features, or report a problem with database services.
Request production support
Request production support for database services
Create an IT ticket to request database creation, structured query language (SQL) scripts, backups, restores and any database security needs. You may also request reports, running special jobs or maintaining tables.
Request consultation
Request consultation for database services
Create an IT ticket to request consultation and advice from IST concerning database services. Services include analysis and investigation of a specific business problem, estimates and options concerning features.
Request enhancement
Request enhancement for database services
Create an IT ticket to request or suggest an enhancement to improve database services. An enhancement is a change in function of an existing feature.
Your enhancement request must be authorized by the business owner.
Report a problem
Report a problem with database services
Create an IT ticket to report a problem including failed or degraded access to database services.
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Need help?
Qualified IST Service Desk analysts are waiting to assist you Monday to Friday 8 a.m. to 8 p.m.
Contact us
Call or chat
Monday to Friday, 8 a.m. to 8 p.m.
Call 204-474-8600 or Chat now
To report a critical system outage after hours or on weekends and holidays, call 204-474-8600 and press 2.
IST Service Desk walk-in service
123 Fletcher Argue
University of Manitoba, Fort Garry
Hours: Monday to Friday, 8 a.m. to 6 p.m.
Join the queue: Fort Garry WaitWell or text your name to 431-631-0844
230 Neil John Maclean Library
University of Manitoba, Bannatyne
Hours: Monday to Friday, 8 a.m. to 4:30 p.m.
Join the queue: Bannatyne WaitWell or text your name to 431-631-6555