Teams - Setup and support

Teams common tasks

Find help and support for Teams.

Working in channels 

By default, any team owner or team member can create a private channel. However, guests cannot create private channels. The ability to create private channels can be managed at the team level and at the organization level. Team owners can turn on moderation for a standard channel to control who can start new posts and reply to posts in that channel. For more information, go to the Microsoft support page for Teams and Channels help. 

Chat assistance 

Teams provides a great out-of-the-box collaboration experience for your organization, and most organizations find that the default settings work for them. 

Guest access 

Guest access in Teams lets individuals outside your organization access teams and channels. You can use the guest access settings to control which features guest users can or cannot use. Guest access is turned off by default. To learn more, see Guest access in Teams.  

Teams settings 

Teams settings let you personalize your collaboration experience. If you’re a team owner, you're also in control of many other settings and permissions of your team. To learn more, see Teams settings.

Scheduling meetings using Outlook 

Microsoft Teams includes the Outlook add-in, which lets you create new Teams meetings directly from Outlook. The Outlook add-in also lets people view, accept or join meetings in either app. 

Currently, you can schedule Teams meetings from Outlook, but cannot choose a channel to have the meeting in. More information can be found on the Teams support page.

Request assistance with setting up Teams

Create an IT ticket to request assistance with setting up Teams.

Request assistance

Teams common solutions

Removing a user from a Teams channel

Team owners get to decide which team members can delete and restore channels. To delete a channel, go to the channel name and choose More options > Delete this channel. Keep in mind that once you delete a channel, you also lose its entire conversation history. However, the OneNote sections associated with that channel will still show up on your team's SharePoint site. 

If you are considering deleting a channel because you are overwhelmed by notifications about new messages, you can instead turn off notifications.  

Cannot make a call or chat

You can make one-on-one or group calls with anyone in your organization directly from a chat without having to host a team meeting. These calls are private and won't appear in any team conversation. However, entries for the calls will appear in your chat. Visit the Microsoft support site to learn how to start a call from a chat in Teams.

Using Microsoft Teams tabs

Give team members quick access to tools, services, and files with Microsoft Teams tabs. Tabs are always visible at the top of the screen, so everyone can get to them easily. 

• Tabs allow you to integrate the tools and services you love right into your chat or channel. 
• Tabs are always visible at the top and stay with the conversation, so everyone can get to them easily. 

View the Microsoft Teams documents to learn how to add tabs in Teams.  

Share your screen in Teams

In Microsoft Teams, you can show your desktop, a specific app, presentation or any file while in a meeting. Visit the Microsoft Teams support website to learn how to share your screen. 

Still having problems?

Create an IT ticket to report a problem with Teams.

Report a problem with Teams

System requirements

Microsoft 365 is designed to work best with Microsoft 365 Apps for enterprise for Windows and Mac. Previous versions of Microsoft 365 (formerly called Office) such as Office 2013, Office 2010, Office 2007 and Office for Mac 2011 are not supported, please upgrade to Microsoft 365 Apps for enterprise. 

For the best security and functionality, keep your web browser up to date. All modern browsers should update automatically, but please make sure your browser has auto-updates enabled. 

For information on which browsers, Microsoft clients and apps are supported for Microsoft 365, please visit Microsoft 365 System Requirements page on the Microsoft website.