OneDrive - Setup and support

OneDrive common tasks

Find help and support for OneDrive.

Uploading files

• You may have sync conflicts if you are uploading multiple files on the OneDrive website at the same time, or if you made changes in your OneDrive folder on another PC that is syncing at the same time. Sync issues can also occur if you edit files offline. 
• To reduce sync conflicts, rename the edited files or folders to something new or unique, and then save it again.
• For more information, read how to fix problems uploading files 

Files restore

Files Restore is a complete self-service recovery solution that allows administrators and end users to restore files from any point in time during the last 30 days. For more information, refer to Microsoft's support article: Restore your OneDrive. 

Saving files to OneDrive

You can store over 300 types of files on OneDrive. With Microsoft Edge or Google Chrome: 

1. Select Upload > Files or Upload > Folder. 
2. Select the files or folder you want to upload. 
3. Select Open or Select Folder. 

Read more information about other browsers and tips on saving files.  

Request assistance with setting up OneDrive

Create an IT ticket to request assistance with setting up OneDrive.

Request assistance

OneDrive common solutions

Find lost or missing files in OneDrive

If you have lost files or folders on your computer, please follow these steps. If you're looking for files on your mobile app, read about finding files in OneDrive for Android, iOS or Windows Phone. 

1. Select the blue OneDrive icon. 
2. Choose More and then View online. 
3. Use Search OneDrive to look for your files. You might have saved the files to a location you didn't intend to or moved the files by mistake. 

Alternatively:

• Check your Recycle bin. You might have accidentally deleted the file or folder.

Visit the Microsoft support website to learn how to find lost or missing files in OneDrive.

Unable to access OneDrive  

You may need to restart your computer to establish OneDrive again.

For more information see Troubleshoot issues with OneDrive. 

OneNote missing from OneDrive

• If you can not find some of your OneNote notes, it doesn't mean they are gone. Notes can end up in one of several places. 
• You can find more information at Find my lost notes. 

Don’t have permissions to upload file 

• Try to open the file or folder and make sure that you have permission to save a copy of it. If you're having problems seeing a file on a network, contact the service desk for assistance. 
• You may be copying a large file or have too many files.

The solution to many common issues with OneDrive can be found online at Troubleshoot issues with OneDrive. 

How to move data from your OneDrive before graduating 

If you have been using Microsoft 365 as a student at UM, you may have downloaded Office apps like Word and Excel to your own computer or devices, or you may be using OneDrive to store files online.  You were able to do this because the university purchased licenses for students and staff at the university to use it all for free. When you graduate and leave the university, your access to everything changes. To ensure your data is stored, follow these steps to save your OneDrive files and folders. 

Still having problems?

Create an IT ticket to report a problem with OneDrive.

Report a problem with OneDrive

System requirements

Microsoft 365 is designed to work best with Microsoft 365 Apps for enterprise for Windows and Mac. Previous versions of Microsoft 365 (formerly called Office) such as Office 2013, Office 2010, Office 2007 and Office for Mac 2011 are not supported, please upgrade to Microsoft 365 Apps for enterprise. 

For the best security and functionality, keep your web browser up to date. All modern browsers should update automatically, but please make sure your browser has auto-updates enabled. 

For information on which browsers, Microsoft clients and apps are supported for Microsoft 365, please visit Microsoft 365 System Requirements page on the Microsoft website.