Getting started
Request production support, consultation, improved features, or report a problem with VIP.
Request production support
Request production support for VIP/Employee Self-Service
Submit a request to run reports, run special jobs, maintain tables and request business cycle-specific changes for VIP/Employee Self Service.
Create an IT ticket to request production support for VIP.
Request consultation
Request consultation for VIP/Employee Self-Service
You may submit a request for consultation and advice from IST for VIP/Employee Self-Service. Services include analysis and investigation of a specific business problem, estimates, and options concerning features.
Create an IT ticket to request consultation and advice for VIP.
Request enhancement
Request enhancement for VIP/Employee Self-Service
You may request or suggest an enhancement to improve the VIP/Employee Self Service system. An enhancement is a change in the function of an existing feature.
Your enhancement request must be authorized by the business owner.
Create an IT ticket to request an enhancement for VIP.
Report a problem
Report a problem with VIP/Employee Self Service
Report a problem including failed or degraded access to the VIP/Employee Self-Service system.
Create an IT ticket to report a problem with VIP.
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Need help?
Qualified IST Service Desk analysts are waiting to assist you Monday to Friday 8 a.m. to 8 p.m.
Contact us
Call or chat
Monday to Friday, 8 a.m. to 8 p.m.
Call 204-474-8600 or Chat now
To report a critical system outage after hours or on weekends and holidays, call 204-474-8600 and press 2.
IST Service Desk walk-in service
123 Fletcher Argue
University of Manitoba, Fort Garry
Hours: Monday to Friday, 8 a.m. to 6 p.m.
Join the queue: Fort Garry WaitWell or text your name to 431-631-0844
230 Neil John Maclean Library
University of Manitoba, Bannatyne
Hours: Monday to Friday, 8 a.m. to 4:30 p.m.
Join the queue: Bannatyne WaitWell or text your name to 431-631-6555