Request production support, consultation or improved features; or report a problem with Aurora Student.
Request production support
Request production support for Aurora Student
Submit a request to:
- Run reports
- Run special jobs
- Maintain tables
- Initiate business cycle-specific changes for Aurora Student.
Create an IT ticket to request production support for Aurora Student.
Request consultation for Aurora Student
You may submit a request for consultation and advice from IST for Aurora Student. Services include analysis and investigation of a specific business problem, estimates and options about features.
Create an IT ticket to request consultation and advice for Aurora Student.
Request enhancement for Aurora Student
You may request or suggest an enhancement to improve Aurora Student. An enhancement is a change in the function of an existing feature.
Your enhancement request must be authorized by the business owner.
Create an IT ticket to request enhancement for Aurora Student.
Report a problem
Report a problem with Aurora Student
Report a problem including failed or degraded access to Aurora Student.
Create an IT ticket to report a problem with Aurora Student.