Operations and Maintenance
Hours of operation
The O&M Facilities management Customer Service Centre is the University community’s conduit for all facilities support, including requests for maintenance and repair work, minor renovations, materials handling and delivery, and caretaking services.
Monday to Friday, 8:00 a.m. to 4:15 p.m.
Closed on all holiday’s observed by UM.
Phone: 204-474-6281
Request building maintenance
MaintainX help files
Building Emergencies
If you require immediate assistance outside of regular hours due to a building emergency such as:
- elevator failures
- floods
- power outages
- mechanical system failures
- safety issues
Please call 204-474-6281 to get in contact with the Central Energy Plant.
Cleaning Services
Caretaking Services
Caretaking Services, in Operations and Maintenance, is committed to maintaining a healthy learning, research and work environment.
In addition to scheduled cleaning activities, caretaking staff provides a range of essential operational services that support the safety, functionality, and day-to-day operation of our campuses.
Our employees provide several essential services. These services include:
Campus cleaning
We follow established professional cleaning standards to support teaching, learning, research, and campus life across our campuses. These standards and service protocols provide a consistent and transparent approach to cleaning services, helping ensure resources are directed to the areas of greatest need while maintaining a clean, safe, and welcoming environment.
Cleaning services are delivered using industry-informed standards that provide a consistent and transparent framework for service delivery across campus
Our approach aligns cleaning activities with building utilization patterns, allowing caretaking teams to focus resources where they are most needed while maintaining responsiveness to operational and service requirements.
Service levels are based on the type of space, its usage patterns, and operational requirements. Higher-use and priority spaces receive more frequent attention to support the needs of students, faculty, staff, and visitors
Cleaning is delivered using a task-based approach, allowing caretaking teams to focus on high-use and high-priority spaces while maintaining consistent service across campus.
New and expanded high-level cleaning program
A significant enhancement to the cleaning services made by the 2026 Campus Cleanliness Stabilization Plan is an expanded schedule of deep-cleaning and specialty-cleaning activities (AKA high-level cleaning) across campus.
Cleaning crews will be completing projects including window cleaning, high-level cleaning, tunnel cleaning, floor restoration, atrium cleaning, and other specialized work that helps preserve our facilities and improve the overall campus environment. While we will make every effort to minimize disruption, some work will occur during evenings and weekends to reduce impacts on building occupants.
Specialty cleaning, including floor refinishing, carpet cleaning and wall washing, is also part of the routine cleaning cycle completed annually.
Cleaning standards and frequency
Cleaning services at the University of Manitoba are scheduled based on the type of space and how it is used.
The Cleaning standards and schedule table outlines typical service frequencies across campus.
Effective for Fort Garry, September 2026
Effective for Bannatyne, January 2027
Cleaning standards and schedule table
Service timeframe: Monday to Friday
Location | Service provided | Cleaning frequency minimums |
Public space three-stream waste collection | Emptied | 5 times a week |
Washrooms | Fixtures, floor cleaning, waste removal, lighting, and supply replenishment | Daily |
Lunchrooms and lounges | Floors, tabletops, garbage | Daily |
-traffic atriums, entrances, main stairwells | Floors, matting, doors, railings, spot-clean walls, lighting | 5 times a week with spot-checks |
Low-traffic Atriums, entrances, main stairwells | Floors, matting, doors, railings, spot-clean walls, lighting | 3 times a week with spot checks |
Personal office ( includes shared offices) | Floors | Weekly |
Personal office waste removalStaff who require a desk-side | Office occupants dispose of waste in shared or central three-stream hallway bins | Central three-stream hallway bins are emptied 5 times a week |
Elevators | Floors, matting, walls, touch points, lighting, tracks | Daily |
Common office spaces, multi- cubicle offices/reception areas | Floors | shared waste stations emptied 5 times a week |
Corridors | Floors | 1 to 2 times a week, seasonally adjusted |
Fountains | Full clean/sanitization | Daily |
Formal learning spaces(Classrooms, theatres, teaching labs, seminar rooms, music rehearsal rooms, practice rooms, art studio space) | Floors, tabletops, lighting | 3 times a week with 2 spot checks |
Informal learning spaces | Floors, tabletops, lighting | 3 times a week with 2 spot checks |
Libraries study areas | Floors, tabletops, garbage, lighting | 5 times with reduced weekend service |
Research Labs | Floors Garbage | 3 times a week daily |
Computer Labs | Floors | 1 time per week |
Boardrooms | Floors, garbage, and tabletops | Weekly |
Athletic services/gym | Floors, garbage, spot clean walls, lighting | 5 to 7 times a week |
Health, food service and retail | Floors, garbage, spot clean walls, lighting | 5 times a week |
Tunnels | Floors, pipe dusting | 2 to 3 times a week |
Loading docks, receiving areas, storage rooms, and mechanical rooms | As requested | As required |
Reporting cleaning issues
Daily cleaning and standards in your building
Operations and Maintenance supervisors will regularly contact building leads to discuss cleaning standards and the building’s needs. As students, note issues and let your instructor know, who can follow up with the building leads, department office, or building office.
Urgent issues
Urgent concerns that impact safety, operations, or building functionality should be reported immediately to the Operations and Maintenance Customer Service Desk
Phone 204-474-6281 from 8:00 a.m. to 4:15 p.m.
Examples of urgent issues include:
How you can help keep the campus clean
Cleanliness and care
- Keep shared spaces such as study areas, lounges, and kitchens tidy after use.
- Use entrance mats and take care during the winter months to reduce tracking of snow and debris.
- Avoid actions that may damage facilities or create hazards.
- We appreciate your help in maintaining the safety and cleanliness of our buildings by keeping bicycles and scooters outside. See Bike Storage
Waste management
Sustainability
- Turn off lights, space heaters and other equipment when not in use.
- Close windows and doors during heating season and/or at the end of the day.
- Be mindful of energy and resource use.
Bike storage
- Do not store bicycles, including other recreational mobility devices such as e-bikes, scooters, and e-scooters, in classrooms, laboratories, offices, hallways, or other interior spaces.
- Bicycles travelling through indoor spaces increase cleaning and maintenance inside buildings, even when carried to offices.
- Indoor bike parking is intended only for spaces specifically designated and managed as secure bike lock-up through the Office of Parking and Transportation Services.
- Visit the biking to campus page to learn more about on-campus secure bike parking options.
If accommodations related to indoor use are required, please reach out to the appropriate campus services:
- For employees: Contact Employee Wellness at employee.wellness@umanitoba.ca
- For students: Contact Student Accessibility Services at student_accessibility@umanitoba.ca
Quick access forms
For contractors
Contact us
Physical Plant Customer Service Centre
89 Freedman Crescent
University of Manitoba
Winnipeg, MB R3T 2N2