Customer Service Centre

The O&M Customer Service Centre is the University community’s conduit for all facilities support, including requests for maintenance and repair work, minor renovations, materials handling and delivery, and caretaking services.

Hours of operation

Our team of knowledgeable Customer Service Representatives are dedicated to ensuring that clients’ needs are met in an efficient and professional manner, and act as a liaison between the client and the respective maintenance department.

Monday to Friday, 8:00 a.m. to 4:15 p.m.
Closed on all holiday’s observed by UM.

Phone: 204-474-6281

If you require immediate assistance outside of these hours due to a building emergency (e.g. elevator failures, floods, power outages, mechanical system failures, safety issues), please call 204-474-6281 to get in contact with the Central Energy Plant.

Submit a maintenance request

To submit a maintenance request:
If you have a UMNetID, you can use the online form.  It is checked Monday to Friday, 8:00 a.m. to 4:15 p.m. Services that can be requested online include:

  • General Repairs
  • Temperature and air quality problems
  • Lighting and electrical problems
  • Plumbing problems
  • Moving services
  • Delivery services
  • Snow removal

Please provide as much detail as possible in the ‘request details’ section so your request can be triaged accordingly.

Submit an online maintenance request

If you need help with the form, refer to our guide with screenshots (PDF).

If you do not have a UMNetID, please call 204-474-6281 to submit your request.

To get a copy of the work order for fund reconciliations:
A copy of your work order is provided to either the requester or on site office staff by our trades who are completing the work. Please ensure these are retained for reconciliation purposes.

To reference a work order to an ID charge:
Your ID charge will have the work order number listed in the information regarding the charge.

To pay for services:
Depending on the nature of your request, the cost of the associated work may be borne by the requesting department.

Quick access forms

Contact us

Physical Plant Customer Service Centre
89 Freedman Crescent
University of Manitoba
Winnipeg, MB R3T 2N2