• icon audience

    Available to

    Staff, faculty

  • icon money

    Cost

    Costs may apply depending on the service.

  • icon steps

    Requirements

    None

Getting started

Before contacting the Service Desk for assistance, try checking if your device can connect properly:

  1. Connect your computer to a Network Login port and then power it on. 
  2. Configure your machine to use DHCP. 
  3. Release and renew your IP address. 
  4. Start a modern web browser with pop-ups enabled (Microsoft Edge, Google Chrome or Mozilla Firefox). 
  5. Log in using your UMNetID and password. You will have access to the campus network after the Network Login has authenticated you. 
  6. To disconnect, unplug the cable from the outlet, disable and re-enable your network adapter or reboot your machine. 

Request assistance

Request assistance with the wired network

Create an IT ticket to request assistance with the wired network. Someone from the IST Service Desk will contact you to ask for more information and assist you.

Request assistance

Report a problem

Report a problem with the wired network

Create an IT ticket to report a problem with the wired network. Someone from the IST Service Desk will contact you to ask for more information and assist you.

Report a problem

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Contact us

Call or chat
Monday to Friday, 8 a.m. to 8 p.m.
Call 204-474-8600 or Chat now
To report a critical system outage after hours or on weekends and holidays, call 204-474-8600 and press 2.

IST Service Desk walk-in service
123 Fletcher Argue
University of Manitoba, Fort Garry
Hours: Monday to Friday, 8 a.m. to 6 p.m.
Join the queue: Fort Garry WaitWell 

230 Neil John Maclean Library
University of Manitoba, Bannatyne
Hours: Monday to Friday, 8 a.m. to 4:30 p.m.
Join the queue: Bannatyne WaitWell