HaloITSM Frequently Asked Questions
Below you will find answers to some frequently asked questions about our new self-service portal, HaloITSM, designed to connect the UM with technology resources and assistance in one convenient location.
Why are we switching to Halo?
Halo replaces the current Service Management system, Cherwell, that is approaching end of life.
When are we switching to Halo?
Halo will be implemented in November 2025.
How do I use Halo to contact the IST Service Desk?
Access the user-friendly Halo self-service portal (coming soon) to submit a service request or incident ticket when you need assistance. The portal provides one-stop access to see the statuses and updates of all your requests.
What will happen to my open service requests? Do I need to submit them again?
You do not need to submit new requests; your open tickets are still valid.
What happens to the old way of contacting the IST Service Desk?
You are welcome to walk-in, phone (204-474-8600) or email (srvdesk@umanitoba.ca) the IST Service Desk.
How will I know what is happening with my request?
Updates will be available in the Halo Portal so you will always know the status of your tickets.
Is my information safe in Halo?
Yes. Halo is secure and follows all university rules for keeping your information private and protected.
Who can I talk to if I have questions about using Halo?
You can reach out to the IST Service Desk.
Contact us
Call or chat
Monday to Friday, 8 a.m. to 8 p.m.
Call 204-474-8600 or use our new 'Chat with us' bubble at the bottom right corner of this site for a faster response via text or call.
To report a critical system outage after hours or on weekends and holidays, call 204-474-8600 and press 2.
IST Service Desk walk-in service
123 Fletcher Argue
University of Manitoba, Fort Garry
Hours: Monday to Friday, 8 a.m. to 6 p.m.
Join the queue: Fort Garry WaitWell
230 Neil John Maclean Library
University of Manitoba, Bannatyne
Hours: Monday to Friday, 8 a.m. to 4:30 p.m.
Join the queue: Bannatyne WaitWell