Getting started
Request production support, a consultation or improved features; or report a problem with specialized and department-specific applications.
Request production support
Request production support for specialized and department-specific applications
Submit a request to run reports, run special jobs or maintain tables for specialized and department-specific applications.
Create an IT ticket to request production support.
Request consultation
Request consultation for specialized and department-specific applications
You may submit a request for consultation and advice from IST concerning specialized department, and web or mobile applications. Services include analysis and investigation of a specific business problem, support for a request for proposal (RFP) process that has a technology component or supporting the pilot of a software product.
Create an IT ticket to request consultation and advice.
Request enhancement
Request enhancement for specialized and department-specific applications
You may request or suggest an enhancement to improve the specialized and department specific applications. An enhancement is a change in function of an existing feature.
Your enhancement request must be authorized by the business owner.
Create an IT ticket to request an enhancement.
Report a problem
Report a problem with specialized and department-specific applications
Create an IT ticket to report a problem including failed or degraded access to the specialized and department-specific applications service.
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Need help?
Qualified IST Service Desk analysts are waiting to assist you Monday to Friday 8 a.m. to 8 p.m.
Contact us
Call or chat
Monday to Friday, 8 a.m. to 8 p.m.
Call 204-474-8600 or Chat now
To report a critical system outage after hours or on weekends and holidays, call 204-474-8600 and press 2.
IST Service Desk walk-in service
123 Fletcher Argue
University of Manitoba, Fort Garry
Hours: Monday to Friday, 8 a.m. to 6 p.m.
Join the queue: Fort Garry WaitWell or text your name to 431-631-0844
230 Neil John Maclean Library
University of Manitoba, Bannatyne
Hours: Monday to Friday, 8 a.m. to 4:30 p.m.
Join the queue: Bannatyne WaitWell or text your name to 431-631-6555