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Text your name to 431-631-0844 or go to WaitWell.
Fort Garry campus
123 Fletcher Argue
Mon-Fri: 8:00 a.m. to 8:00 p.m.
Bannatyne campus
230 Neil John Maclean Library
Mon-Fri: 8:00 a.m. to 4:30 p.m.
The University of Manitoba campuses are located on original lands of Anishinaabeg, Cree, Oji-Cree, Dakota, and Dene peoples, and on the homeland of the Métis Nation. More
University of Manitoba
Winnipeg, Manitoba Canada, R3T 2N2
UM Zoom is available for unlimited use to anyone with UM email address. UM Zoom complements our existing videoconferencing and collaboration tools, Webex and Microsoft Teams.
Zoom is a video conferencing service that provides a robust platform for:
Zoom may be used on a desktop computer or mobile device.
A university-wide UM Zoom License Agreement has been signed for the university. This agreement provides fully featured Zoom licensing for all University of Manitoba faculty, staff and enrolled students in our account.
No. The UM Zoom License Agreement is separate from any existing free or paid licenses used for university purposes, including any purchased by individuals or groups within the university.
Existing free or paid accounts used for university purposes are eligible to be moved into this new agreement. This move is not automatic. Zoom users or Zoom account administrators must follow the steps below to move their user accounts into this new agreement.
The increasing use of Zoom for remote work has resulted in a new security threat called, "Zoombombing." This is where an individual joins a Zoom meeting with the sole intent to disrupt it.
To help prevent this from happening in your meetings, read our Zoom security tips and recommendations for how to properly configure your meetings, set up a waiting room and mute or block unwanted participants.
Zoombombing is when a meeting participant, including one not invited by the meeting host, disrupts a Zoom meeting by saying or showing inappropriate content (images, video, audio, or chat messages) with the specific intention of disrupting or subjecting meeting participants to inappropriate behaviour.
To prevent Zoombombing, move your account to our UM Zoom for Education agreement.
If are unable to move your account, follow the best practices for meetings outlined in UM Today's, "How to prevent Zoombombing." and in "How to Keep Uninvited Guests Out of Your Zoom Meeting" from Zoom.us.
UM Zoom accounts are pre-configured with the UM recommend security settings that mitigate the risk of unauthorised access to your meetings.
Non-UM Zoom accounts may place the responsibility to apply the UM recommended security settings on the account administrator or user.
Accounts outside of the UM Zoom agreement may not have the UM recommended security settings in place that support UM Zoom meeting best practices.
You can either add an authentication exception or turn off the authentication requirement.
UM Zoom is pre-configured to mitigate the risk of unauthorised access to your meetings. Only authenticated users (Zoom accounts connected to an @umanitoba.ca or @myumanitoba.ca email account) can join a meeting started with your UM Zoom account.
If you need to include someone without a UM Zoom account, you can schedule the meeting and explicitly add outside Zoom accounts using an authentication exception.
Please note: The person you are inviting must have a Zoom account in order to successfully join the meeting.
Alternatively, if you need to include someone without a UM Zoom account, you can turn off the authentication setting for your meeting. This can be done on a per-meeting basis when you schedule your meeting through both the Zoom desktop application and the Outlook add-on. This will allow anyone with the meeting link to join the meeting.
Recommended configuration examples
For online classes with:
For meetings with:
or;
RISK STATEMENT: If the host chooses to turn off authentication and not enable the Waiting Room, the meeting will have an increased likelihood for Zoombombing if the meeting link is shared with unwanted/uninvited individuals.
If you have already scheduled your meeting, you can turn off authentication in your meeting in the UM Zoom Portal settings before your meeting starts.
To respond quickly to a disruption or Zoombombing event, open the Security menu and click Suspend Participant Activities.
This will freeze the meeting by turning off all participants' video, audio, Zoom Apps and screen sharing. It also locks the meeting and turns on the waiting room to prevent people from joining. This suspension of activities applies to all participants, including those who joined using a Zoom Room.
When you are ready to re-start, first turn on your mic and video, then open the Security icon and turn on those options you deem appropriate.
For a complete list of controls available in the Security menu, please refer to the Zoom in-meeting controls reference guide (PDF).
For more information visit Zoom security.
Zoom meetings are intended for bi-directional communications and lectures with invited and authenticated university participants and guest speakers. Zoom meetings should not be used to engage public audiences, given the risk of Zoombombing attacks that may subject participants to inappropriate behaviour.
Zoom webinars are intended for uni-directional presentations for public forums by webinar hosts and panellists. The webinar format restricts audience participants to a view-only mode, with moderated interaction with the host and panellists via Q&A, chat and polls. This reduces the risk of attendees experiencing Zoombombing and contains the exposure of inappropriate audience behaviour to the host, panellists and moderators.
You are responsible for ensuring the use of appropriate security measures when handling data classified as Restricted Information. Restricted Information includes information such as personal health information, payroll information, and sensitive research data.
Please read the University of Manitoba's Data Security Classification for more details.
The Zoom recordings and Zoom chat features do not store data in an encrypted format and therefore do not meet protective security measures for Restricted Information. Zoom users should ensure they do not use these Zoom features when handling data classified as Restricted Information.
Our UM Zoom account has an optional security settings group named "Restricted Information User" that disables access to use Zoom Recordings and Zoom Chat for all meetings hosted by that user. You can request users be assigned to this security settings group by contacting the IST Service Desk.
First, move your account to UM Zoom and then log in to Zoom through UM Learn.If you have not moved your account yet, you will not be able to use Zoom through UM Learn. You will receive a "User does not exist" error message.
You will find Zoom at the top of your UM Learn course under a heading titled "Integrations." From there, you can add Zoom meetings to your course. If you have already set up meetings in Zoom for your course, you can import them directly into UM Learn.
If you plan to use Webex this term, there is no requirement to migrate to UM Zoom. Webex continues to offer a secure UM Learn-integrated environment. We are simply providing an additional option for Zoom users.
You will get an account automatically when you access Zoom in UM Learn. In your course navigation, select Integration > Zoom.
If you have an existing Zoom account, please consolidate your account by following the instructions provided on UM Zoom prior to accessing Zoom in UM Learn. Once consolidated, your existing account will be linked in UM Learn when you access Zoom.
The Centre for the Advancement of Teaching and Learning (The Centre) offers technical training sessions for instructors. Visit https://umanitoba.ca/centre-advancement-teaching-learning/technologies#training to find dates and times.
You can also book a one-on-one consultation session with an expert from the Centre: https://thecentre-learning-technologies.youcanbook.me
In UM Learn, select your course and under the course navigation, select Integration > UM Zoom.
If you receive the “User does not exist” error message, you will need to consolidate your account first.
Follow the instructions provided here to consolidate your account to the University’s license and then access Zoom in UM Learn.
We recommend installing the Zoom Desktop App as some features are not available in browser or mobile version.
During the meeting, click on the arrow beside the Mute button to expand a list of options. With these options, you can test your audio settings or to switch to a different Microphone or Speaker.
Yes, students need an account to attend a Zoom class. You would be provided with one automatically when you access Zoom in your UM Learn course.
If you have an existing Zoom account, please consolidate your account by following the instructions provided here prior to accessing Zoom in UM Learn.
We recommend installing the Zoom Desktop App as some features are not available in browser or mobile version.
We recommend Google Chrome or Mozilla Firefox to access Zoom in UM Learn.
Yes, but we recommend using the Zoom Desktop App as some features are not available in mobile version.
Yes.
During the meeting, click on the arrow beside the Mute button to expand a list of options. With these options, you can test your audio settings or to switch to a different Microphone or Speaker.
You are on mute if there is red line over the microphone icon. Click on the microphone icon to unmute yourself.
If you see Join Audio, then you are not connected to the meeting.
Click on the icon and select Join with Computer Audio.
If you are an existing user with a paid account, an email will be sent when the refund process is complete.
Moving your account is the act of merging your Zoom user account into the UM Zoom account.
Administrators of group accounts with less than 20 users can merge with the UM Zoom account on a self-service basis.
Large group accounts of more than 20 users may request assistance from Zoom Support and Information Services and Technology (IST). This process can take up to 10 days or more to be completed. During this time existing Zoom users may continue to use their existing accounts or may individually opt to move their account into the UM Zoom account.
The following Zoom user data or configuration from an existing paid or free Zoom user account is transferred automatically when you move your account.
Your reporting data, such as attendee reports, will not be transferred when you consolidate your account.
Yes. Assisted consolidation of large group accounts of more than 20 users is possible with help from Zoom Support and Information Services and Technology (IST) on a request basis. This process can take up to 10 days or more to be completed.
During this time existing individual Zoom with a users with a @umanitoba.ca or @myumanitoba.ca email address can follow the instructions above to move their account at any time.
To request assisted consolidation for a large group account please submit a request through the IST Service Desk.
Yes! If you are using your Zoom account for teaching, learning or university business, please see the FAQs under Moving an Existing Zoom User Account.
On a UM-owned Windows device managed by IST:
On a Windows or Mac computer, employees may contact your IT support team or:
On your mobile device:
Information Services and Technology (IST) is responsible for the administration and configuration of the UM Zoom account.
Contact the IST Service Desk.
The IST Service Desk will provide information and support for:
General 'how to use Zoom' support is not available through the IST Service Desk.
Zoom's Help Center is a great resource for quick start guides, video tutorials and knowledge articles.
The Centre is providing training for Zoom for faculty.
UM Zoom users can also contact Zoom support directly for help with using Zoom meetings or webinars.
General ‘how to use Zoom' support is not available through the IST Service Desk.
Information Services and Technology, in consultation with The Centre for the Advancement of Teaching and Learning and the Access and Privacy Office, has developed two groups. These groups follow UM-recommended security practices for the safe use of Zoom. These settings also support compliance with university requirements on restricted data handling. They are:
This settings profile was developed for both teaching or general meeting purposes and will serve as the default assigned profile for users. This settings profile follows UM-recommend security practices for safe use of Zoom while allowing access to features commonly used for both teaching and general meeting purposes.
This settings profile was developed to support compliance with the university's requirements on restricted information data handling. Data associated with Zoom Recordings and Chat are not stored in an encrypted format and do not meet university restricted data handling requirements. This security settings profile disables the Zoom Recordings and Chat features. A UM Zoom for Education account holder must opt into the assignment of this feature restricted profile. Please contact the IST Service Desk to request users be assigned to this Restricted Information User profile.
If you have any questions, please submit a ticket to the IST Service Desk.
Administration of key account wide settings, including important security-related parameters and assignment of add-on licensing, will be limited to the Information Services and Technology (IST) department.
Individual users will have access to adjust their user profile settings, excluding those enforced through the baseline group profiles administered by IST.
If you have any questions, please contact the IST Service Desk.
Are you planning an event that is open to the public (posted on a website, social media etc.)? You can prevent potential disruptors from joining the event by hosting a Zoom webinar instead of a meeting.
Zoom webinars support 500-1000 attendees in a “listen-only” mode. During a webinar, only the host and panellists can use their microphones and cameras or share their screens. Polling and Q&A features are available as well as registration and post-webinar reporting.
If you need to host a webinar or large event, please contact the IST Service Desk to request one.
If you need to host a large meeting with the same functionality as a Zoom meeting, please contact the IST Service Desk.
The Centre for the Advancement of Teaching and Learning is offering two types of Zoom workshops: one for using Zoom for delivering lectures and one for how to effectively use breakout rooms.
Join the queue (What's this?):
Text your name to 431-631-0844 or go to WaitWell.
Fort Garry campus
123 Fletcher Argue
Mon-Fri: 8:00 a.m. to 8:00 p.m.
Bannatyne campus
230 Neil John Maclean Library
Mon-Fri: 8:00 a.m. to 4:30 p.m.
Mon-Fri: 8:00 a.m. to 8:00 p.m.
204-474-8600
If your request is urgent, use the chat tool in your browser for a faster response.