ROSE Program Wrap-Up

February 10, 2014

Dear colleagues,

When the Resource Optimization and Service Enhancement (ROSE) Program launched in 2009 it prompted us to take an in-depth look at our service programs and processes, identifying areas where we could be more efficient, cost-effective and service-oriented. In March 2014, after nearly four years and 24 successfully completed projects, ROSE will have realized its main objectives of embedding a culture of continuous improvement at our institution, while also garnering service improvements, cost-savings and generating new revenue for the university.

With all but five ROSE initiatives complete, we have determined that there is no longer a need for a formal ROSE governance structure. Thus, the ROSE Program will be wrapping-up at the end of this fiscal year. As of April 1, 2014, the five remaining projects will be overseen by their individual project sponsors, with ongoing support and resources from the Offices of Continuous Improvement and Change Management.

We have achieved great success together through this project and recognize that this comes as a direct result of the hard work of hundreds of people. To all of our colleagues, we say thank you and offer continued encouragement. The work you have done, and continue to do, is making a difference to the success of our students and the future of our campus community.

In the weeks ahead, there may be further questions for those whose work is involved in and affected by ROSE initiatives. We are committed to hearing those questions and providing answers. You are encouraged to contact Les Howard, ROSE program manager, at 204-474-8132 and, while those who prefer to share their feedback anonymously can continue to do so via the ROSE website at


Joanne Keselman                                            Paul Kochan
Vice-President (Academic) & Provost             Vice-President (Administration)