Frequently Asked Questions

Do you accept credit card payments?
How do I pay my fees?
I plan to opt out of the UMSU health and dental plan - how does this affect my fees?
What happens if I do not pay my fees by the fee deadline? 
Can I defer my fees?
What if I am waiting for financial aid?
What is deregistration and how does it work?
How do I re-register for my courses if I have been deregistered?
Will I receive a fee statement in the mail?
If my account is on HOLD, how can I have the HOLD removed?
Can I appeal late payment penalties?
I have a credit on my account, when can I expect my refund?
What if I need information regarding a family member's fees?
What if I am sponsored by an outside agency?
I am an international graduate student, can I pay my tuition by instalments?

 

 

 

 

Credit Card Payments
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The University of Manitoba does not accept credit cards for degree/diploma programs.
 

Opting out of UMSU Health and Dental 
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If you have alternate health and dental coverage and successfully complete UMSU’s online opt-out form (available at http://www.umsu.ca/)  prior to the revision period deadline, then UMSU health and dental charges will be automatically reversed on your Aurora student fee account. Please keep in mind that all other fees must be paid by the fee deadline to avoid penalties and holds.   

If you do not opt out prior to  the revision period deadline, the charges will NOT be reversed by the University. It will be your responsibility to pay the charges on your Aurora student account.  Issues regarding late opt-outs will be directly dealt with by the UMSU Health & Dental office at 110 University Centre.

UMSU Health and Dental Plan FAQ:http://www.umsu.ca/services-a-programs-umsumenu-3/health-a-dental-plan-umsumenu-4/frequently-asked-questions-umsumenu-139

UMSU Health and Dental Fee:http://umanitoba.ca/student/records/fees/989.html#UMSU

Overdue Accounts
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After the published deadline, accounts with an outstanding balance for the term will be assessed a late fee.  Balances outstanding after the Fee Payment Deadlines will be subject to having a Hold placed on their account and may be subject to deregistration processes.

Further information regarding fee deadlines, late fees, holds and deregistration available at: http://www.umanitoba.ca/admin/financial_services/revcap/fee_deadlines.htm


Deferring Fees
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Fees may be deferred only if you are an international graduate student with a research/teaching Assistantship and you request approval  to pay in instalments. For more information, please visit the Revenue, General and Student Accounting Services at Room 315 Administration Building or e-mail: stdntfee@umanitoba.ca


Financial Aid
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Please visit the Financial Aid and Awards office at 422 University Centre to enquire about financial aid matters.

Re-registration 
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You will be allowed to re-register once your fee account balance has been paid in full.
 

What is deregistration and how does it work?
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You are financially and academically responsible for all courses in which you are registered after the Revision deadline. Students who fail to pay for courses will be placed on Hold and will be deregistered from any future term courses. i.e. you will be responsible to pay for Fall Term and courses that span Fall/Winter, but will be deregistered from Winter Term courses.  Failure to withdraw will result in a F NP grade being assigned to all courses in which you are registered in at the end of term.  To be eligible for future registration your balance due must be paid in full. Registration will be subject to space availability in course(s).


Where can I view my balance and other account details?

Details regarding your fees and balance may be obtained by accessing the AURORA Student System.

How can I pay my balance?
Payment Options


I’ve already paid my fees by web, Telpay or telephone banking.

When will my fee account be updated?
Electronic payments can take up to five business days to show on your Aurora student account. If your payment was made more than five business days ago and it is not reflected in your Aurora account, please contact stdntfee@umanitoba.ca and we will review your account. Email inquiry regarding your account must be from your University email and include your student number.  


I have a student loan. What should I do?

The Financial Aid and Awards office handles all student loan related issues. Please contact them directly at 204-474-9531, or visit them in room 422 University Centre Bldg. should you have any questions or concerns regarding your student loan.


Can I get an extension or deferral?

No, deferrals are not extended beyond the deregistration deadline for tuition fee payment.

I’m sponsored. Who should I contact?
Sponsored students should first verify that a letter was submitted on their behalf by the sponsoring agency. To do this, log into your fee account on the AURORA Student System and click the “view sponsorship” link at the bottom of the page. If there is no indication that you have a sponsor, you will need to pay the full outstanding balance yourself and request reimbursement from your sponsoring agency. Should you have any additional questions, please contact us at Sponsoredstudent@umanitoba.ca.

I’ve dropped all my courses, did not attend them, or need a withdrawal what can I do?
If you have not withdrawn by the revision deadline, you are financially responsible to pay your tuition fees regardless of attendance.  If you intend on appealing your tuition fees and the voluntary withdrawal deadline has not passed, you may simply drop you courses on-line and submit a tuition fee appeal. In the event that your account is on hold, contact your faculty office for assistance. Contact information for all faculty and school general offices, including University 1, is available at http://umanitoba.ca/faculties/.

If you intend on appealing your tuition fees and the voluntary withdrawal deadline has passed, you must complete a two-step process. This process requires that you submit a request for either a late or authorized withdrawal to your faculty, as well as provide a completed tuition fee appeal to the Registrar’s office for consideration.

Note, you may only appeal for authorized withdrawals or tuition fees for medical or compassionate reasons.

If you have already withdrawn from your courses, you need only submit a tuition fee appeal to the Registrar’s office.

For further assistance regarding fee assessment concerns can be directed to the Registrar’s Office at (204) 474-9420 toll free at 1 (877) 474-9420. 

Tuition Fee Appeal Information
Tuition Fee Appeals are handled by to the Registrar’s office.


Fee Statements
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Fee statements will not be mailed or emailed. Students are responsible for regularly checking their fee account on the Aurora Student System website.

Removing a Hold
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Financial holds are only removed once the outstanding balance has been paid in full. Payments made by personal  cheque will require 15 working  days to clear  prior to the HOLD being removed. If you have questions regarding your tuition hold, please contact 474-9433. If there are other holds on your account (ie parking, bookstore), please contact the appropriate department for information.

Appealing Late Payment Penalties 
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Appeals can be made in writing on an "Appeal for Waiver of Penalties” form. Forms are available from our link below or from Rm 138 University Centre, Room 315  Administration Building.
Not being aware of regulation and deadline dates and similar published information are not granted for an appeal.

To print an Appeal Form, click here.

Complete the form and mail or fax to:
Revenue, General and Student Accounting Services
The University of Manitoba
Room 315 Administration Bldg
Winnipeg, MB  R3T 2N2
FAX: (204) 474-7501

Refunds
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Are You Eligible for a Refund:

When all fees and charges owing to the University are paid and you have a credit balance on your “Account Summary by Term” in Self Service Banner, you may be eligible for a refund.  A credit balance is identified by a dash (-) before the dollar sign on the Account Balance.  You are not automatically refunded, you may request a refund or you can leave the funds on your account for a future term at which point they will be applied against new charges. 

Other Eligibility Criteria and Important Considerations:

The following list is intended to assist students in assessing eligibility for a refund and to consider other important factors.  The list contains frequently asked questions and situations but does not encompass all criteria or situations and is subject to change without notice.

  • Extended Education and English Language Centre students must contact their faculty/department to request a refund.
  • Refund amounts will only be approved when it is determined that a third party funder, such as an approved sponsor, scholarship or student loan provider has no claim on the credit balance.
  • Students who have a credit balance on their fee account but also have outstanding fines or loans (parking, library, emergency loan, etc.) will have the amount of the fine or loan deducted from their fee account prior to authorizing a refund amount.
  • Credit on account resulting from payments made by cheque have a 15 business day hold to ensure the cheque clears before a refund can be issued.
  • ***Special restrictions are applicable to overpayments made from outside Canada:
    • If payment was made, and the student does not come to Canada, a refund must be processed to send the funds back to the country where there payment originated.
    • Refunds on "Prepayment of Tuition" have specific restrictions as outlined on our Payment Options page.  
    • No other refunds on payments made from outside Canada will be permitted, for any reason, while you are still in Canada.

How to Request a Refund:
Complete the online Refund Request form available through your Aurora Self Service account.

    1. Enrolment & Academic Records
    2. Student Records
    3. View Account Summary by Term
    4. Request a Refund (located at the bottom of the page)

The online form requires you to answer 3 questions to determine what department will need to review your request*, how you would like the refund paid out and the value of the requested refund. 

* Funds received from sources such as provincial or federal loans, scholarships or bursaries which are administered by the Financial Aid and Awards Office (FA&A) require review by FA&A to determine whether they are eligible for a refund.  If you have questions or concerns regarding the criteria for refunds resulting from these funding sources, email FA&A at awards@umanitoba.ca .

Once your refund request has been submitted a review and verification of your account will be done.  Average processing times may take up to 10 – 15 business days and will take longer during peak periods.  Note:  Refunds will not be reviewed or processed from the start of classes until after the Registration Revision Period has ended.  Once this period has ended submitted requests will be reviewed in the order received.

If your request is approved your will see a refund amount on your Account Summary by Term.  If your request is declined you will receive an email to your University of Manitoba email account containing an explanation of why your refund could not be processed.

Payment of Approved Refund Requests:
    1. Payment via e-transfer can be used if you have a Canadian bank account.  This is the fastest method of delivery available.  If your request is approved and you have selected e-transfer as a payment option you will receive 2 emails to your University of Manitoba email account from the University of Manitoba.  The first is an informational email about the process and the second with e-transfer prompts to log into your bank account and answer the security question before selecting an account to deposit the funds to.

    2. Payment via cheque can be used if you have a Canadian bank account.  If your request is approved and you have selected cheque as a payment option a cheque will be mailed to the address listed on your Aurora student account.  Ensure the address on the account is your current mailing address.

    3. Method of payment for refunds resulting from overpayments from sources outside Canada will depend on the original transfer method. *** Funds will be returned through the original payment method used (ie. Global Pay or PayMyTuition). 

Depending on the source of the credit on your account and/or if you do not have an active University of Manitoba email account, certain methods may not be available.

Additional Questions:
If you have additional inquiries and questions regarding refund eligibility or refunds processes email refund_request@umanitoba.ca .

 
Access to Student Account Information 
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All student information is protected by the Freedom of Information and Protection of Privacy Act (FIPPA) and can be released only to the student. If you wish to authorize another person to access fee information, please complete and submit a CONSENT for RELEASE of PERSONAL INFORMATION form.

To obtain more information regarding this process, please contact:
FIPPA/PHIA Coordinator's Office
233 Elizabeth Dafoe Library
University of Manitoba, Winnipeg, MB  R3T 2N2 Canada
Tel 204 474-8339  Fax 204 474-7913  Email fippa@umanitoba.ca
Or visit FIPPA'S website (http://www.umanitoba.ca/admin/vp-admin/fippa/ )


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If your fees are to be paid by an approved outside agency, you must have your sponsoring agency complete and submit a “Tuition Sponsorship Application Form”. Sponsor arrangements must be made before the fee payment deadline to avoid late payment penalties, holds on student accounts and possible deregistration from classes.  Once completed, the form may be mailed or emailed to: 
 
Sponsoredstudent@umanitoba.ca 

 --------------------------------------------------------------------------------If your fees are to be paid by an approved outside agency, you must have your sponsoring agency complete and submit a . Sponsor arrangements must be made before the fee payment deadline to avoid late payment penalties, holds on student accounts and possible deregistration from classes.  Once completed, the form may be mailed or emailed to:   

Invoices will be mailed to sponsors in October and February for first and second term  fees respectively. If payment is not received by the due date specified on the  invoice, the student's record and access to academic  services will be placed on HOLD until payment is made in full.  

Further question regarding sponsored accounts can be emailed to Sponsoredstudent@umanitoba.ca or by phoning 204-474-8718.
 

My question has not been answered above, who should I contact?
Should you still have questions after reviewing the FAQ, please contact Student Fee Coordinator at stdntfee@umanitoba.ca or at (204) 474-9433.