An Active Living Centre staff member assists a woman at the front desk.
The Active Living Centre is re-opening on Monday, July 27

Policies

Non-member access and photo ID policy

To gain access to the Frank Kennedy Centre/Max Bell facilities, and for the safety and security of all patrons, all program participants will be asked to show valid photo ID (e.g. driver’s license, student card, passport) to the customer service desk at maximum 30 minutes before your program begins and at time of entry into our facilities. Access to the Frank Kennedy Centre/Max Bell facilities is for the designated program and is not for general access to the facilities.

Photo and video policy

For the safety and privacy of all users, the use of photo or video recording devices is strictly prohibited in all sport and recreation facilities. This includes any and all areas inside the following sport and recreation facilities:

  • Active Living Centre
  • Frank Kennedy
  • Joyce Fromson Pool
  • Investors Group Athletic Centre
  • Max Bell Centre
  • Joe Doupe Recreation Centre
  • Any and all change/locker/washroom areas in all spaces listed above

Violation of this policy will result in an immediate revocation of membership/facility privileges. Additionally, we strongly encourage all users to refrain as much as possible from using any mobile device, tablet or laptop when in any change/locker/washroom area so to avoid suspicion of photos or videos being taken.

Promotional video/photography

On occasion, photos and videos within the sport and recreation facilities may be taken but only with express written consent. Photo/video requests can be sent to sport and recreation facilities director Simon Wang at simon.wang@umanitoba.ca.

Contact us regarding the photo and video policies

If you have any questions regarding this policy or would like to report an incident where you feel you have been purposefully or inadvertently recorded in a photo or on video in a violation of our video and photo policy, please contact a member of our customer service staff immediately.  Alternatively, you may email us at rec_services@umanitoba.ca.

Refund policy

Full refunds will be issued if we cancel a program or day course prior to the start date of the program. If a program is canceled after the start date, the registrant will receive a prorated credit. The credit can be used to register for any other program and is valid for one year from date of issue. Credits can be transferred among immediate family members.

If you withdraw from a program 10 or more days before the start date, you may receive a refund less a $15 plus GST processing fee. We do not issue cheque refunds of $10 or less. Credits are issued instead and are valid for one year from date of issue. Credits can be transferred among immediate family members.

If you withdraw from a program less than 10 days before the start date, you may receive a credit for the value of the program less a $15 plus GST processing fee. The credit can be used to register for any other program and is valid for one year from date of issue. Credits can be transferred among immediate family members.

After the start date of the program, a prorated credit or refund minus a $15 plus GST processing fee will be issued only when a registrant presents a valid medical certificate at the time of withdrawal. If a credit is issued, it can be used to register for any other program and is valid for one year from the date of issue. Credits can be transferred among immediate family members.

No refunds will be issued when a registrant has been asked to leave a program.

Transfer policy

Transfer requests received 10 or more days prior to a program start date will be granted provided there is space in the program. Transfer requests received less than 10 days before the start date will be granted provided there is space in the program and are subject to a $15 plus GST processing fee.

Support worker policy and expectations

Recreation Services welcomes people with disabilities. If you require a support worker, please make sure you have read and understood our policy and expectations regarding support workers.

Using the gym

  • Equipment to bring

    We recommend bringing a water bottle, clean indoor shoes (if shoes are required) and maybe a towel to your program. Unless otherwise noted on the website, general equipment will be provided for your class. If you prefer your own work out mat, feel free to bring it for the yoga or pilates classes.

  • Gym etiquette

    Make our facilities welcoming for everyone by watching our YouTube series on gym etiquette. 

    Learn more

Parking and transit information

Fort Garry campus

Parking
With the exception of the University parkade, there is no charge for parking after 4:30 p.m. (and all day on weekends or statutory holidays). Please be aware that this does not include 24-hour reserved parking spots (please read the signs). For your convenience, we recommend one of the following:

  • the ALC lot
  • U lot just across from Frank Kennedy Centre
  • I Lot surrounding the Investors Group Athletic Centre
  • P lot just across from the Max Bell Centre

For complete Fort Garry parking details including daytime rates and maximums, please visit UM short-term parking.

Transit
Winnipeg Transit buses 60, 62, 75, and 78 stop outside Frank Kennedy Centre and travel to and from the university on a regular basis.

Bannatyne campus

Parking
For complete Bannatyne Campus parking including daily rates and maximums please visit the U of M casual parking page.

Please note that all parking rates are subject to change without prior notice.

Transit
Winnipeg Transit buses, Routes 12 and 33 stop on William Avenue. Route 29 stops on Sherbrook Street by the Health Sciences Centre. Route 36 also travels between the Fort Garry and Bannatyne campuses.

Connect with us

Surveys

We want your feedback!  Recreation Services annual survey coming soon.

To better serve our patrons, Recreation Services has develops a customer feedback survey for all members and program participants each year. The data we collect helps us deliver the best recreation experiences possible. Please note The University of Manitoba approves this survey for distribution.

We will announce when our next survey will be sent out through our Members' Newsletter

Rent our facilities

Unfortunately, Sport and Recreation Facility rentals are not currently available.

 

Sponsorship and development

Our sponsorship program has been designed to give Recreation Services the opportunity to build relationships with local businesses and to connect them to the University of Manitoba campus. We are invested in the opportunity to create an experience between our sponsors and our patrons.  Our goal is to ensure that you receive maximum value for your marketing dollars that go above and beyond purchasing traditional advertising space.  We will work with you to help you create a unique and interactive opportunity to reach your target audiences directly and into the surrounding community.

Why partner with Recreation Services at UM?

From acquiring new customers to developing long-term relationships with the University of Manitoba active living community, Recreation Services can provide the ideal marketing platform for reaching the student and campus markets.

Reach a large, enlightened audience (18-24 years of age) who are active in recreation and sport

  • impact purchasing decisions
  • enforce and grow brand awareness
  • demonstrate and sell new products
  • drive sales on campus
  • collect market research
  • demonstrates your company’s commitment to the University of Manitoba

By the numbers

By providing outstanding leadership, programming and facilities, Recreation Services meets the needs of the campus and surrounding communities through our diverse programming and service portfolio. Align your messaging to speak to one (or all) of our many different audiences (2016 data):

  • 39,848 total members (23,761 are U of M students)
  • 42,364 program participations
  • 877,534 total member visits across all facilities
  • 804,712 member visits (2,286 per day) to the Active Living Centre (Fort Garry campus)
  • 72,822 member visits (205 per day) to the Joe Doupe Recreation Centre (Bannatyne campus)

Reach your markets
As a partner of Recreation Services, you will gain access to a variety of mediums and spaces that will ensure your messaging is heard.  Consider one of our many opportunities to help grow your brand or product:

  • apparel partner
  • product sampling/interactive advertising
  • event partner
  • program partnership
  • facility signage advertising
  • print advertising

To find out how to join Recreation Services as a sponsor, or to get a customized quote, please contact:

Lisa Tinley
Associate Director, Bison Sports
Faculty of Kinesiology & Recreation Management
University of Manitoba
Room 313 Max Bell Centre
204-480-1461
lisa.tinley@umanitoba.ca

Annual report

Recreation Services is a vital campus resource that provides opportunities for students, staff and the community to find a healthy mind-body balance.  Through our facilities and programs we strive to help develop the communities we serve so that they may live better. 
The following documents provide an overview of years past, tells our stories and shares our many successes.

UM Recreation Services mobile app

Get up-to-date schedules and Recreation Services information at your fingertips.

Contact and winter closures

  • Holiday closures

    Includes the Active Living Centre, Frank Kennedy Centre, Joyce Fromson Pool, Max Bell Centre, Investors Group Athletic Centre, and Joe Doupe Recreation Centre (Bannatyne Campus) unless otherwise noted.

    Louis Riel Day: Monday, February 17, 2020
    Good Friday: Friday, April 10, 2020
    Victoria Day: Monday, May 18, 2020
    Canada Day: Wednesday, July 1, 2020
    Terry Fox Day: Monday, August 3, 2020
    Labour Day: Monday, September 7, 2020
    Thanksgiving Day: Monday, October 12, 2020
    Remembrance Day: Wednesday, November 11, 2020
    Christmas Eve: Thursday, December 24, 2020
    Christmas Day: Friday, December 25, 2020
    New Year's Day: Friday, January 1, 2021

  • 2020-21 Winter Break schedule

    Includes the Active Living Centre, Frank Kennedy Centre, Joyce Fromson Pool, and Joe Doupe Recreation Centre (Bannatyne Campus) unless otherwise noted.

    Wednesday, December 23: 8 a.m. to 8 p.m.
    Thursday, December 24: closed
    Friday, December 25: closed
    December 26 to 30: 8 a.m to 8 p.m.
    Thursday, December 31: 8 a.m. to 4 p.m.
    Friday, January 1: closed

    Parking is free during the holiday break.

Active Living Centre 
430 University Crescent
University of Manitoba (Fort Garry campus)
Winnipeg, MB R3T 2N2 Canada

204.474.6100
204.474.7503
From July 27 Monday through Sunday: 8 a.m. to 8 p.m.

Joe Doupe Centre
030-727 McDermot Avenue
University of Manitoba (Bannatyne campus)
Winnipeg, MB R3E 3P5 Canada

204.789.3858
204.789.3944
Temporarily closed