FREQUENTLY ASKED QUESTIONS

 

GENERAL

Where are you located? What are your hours?
We are located inside the Welcome Centre at the Fort Garry Campus. Visit our Contact Us Page for our hours and location.
It is advisable to bring a valid photo I.D. 
» Staff I.D. card
» Student I.D. card
» Driver's Licence

I am visiting the Campus, where can I park? 
Visit our
Visitor/Casual Parking page for information on where to park.

Where can I park for free?
There is no free parking on campus during the day between 7:30 a.m. and 4:30 p.m., Monday through Friday.

After 4:30 p.m. on weekdays, weekends and statutory holidays, free parking is available in most staff, student, meter and Pay & Park Lots. This does not include 24-hour reserved areas, restricted areas, "N" Lot (evenings, weekends and holidays) and the University Parkade.

How do I make parking arrangements for a special event?
Email Richard Bell with your event details.

I've been contracted to do construction work on campus.  Where can I park?
Visit our Contractor Parking Page for more information.

How do you determine the cost for parking?
Parking Services is an ancillary service and as such is required to be a self-supporting operation. This means that all operating and capital costs (i.e. snow removal, hydro, Security Services, construction, etc.) must be offset by revenues. The University is mandated to be reliant on generated revenue only. As a result, it is necessary to charge an economical fee to balance the budget and maintain the operation while continuing to work on upgrades to address the community’s needs with such improvements as surveillance cameras, parking lot upgrades, new parking areas, lighting and many other services.

How safe is the campus at night to walk to my vehicle? 
The campus is very safe.  However,
University Security Services Website has many public safety programs and features in place for your added security, including:
» Code Blue Stations for emergency response
» Emergency Call Buttons
» Red Phone Call Stations
» Strategically placed outdoor lighting
» closed-circuit security cameras
» 24/7 SAFEWALK
» More information on these and other programs available at University Security Services Website.

What do I do if I need to unload something and need to park close to a building?
There are numerous 15 minute loading zones located throughout campus. CLICK HERE for a map of loading zone locations.

When do you turn on the power to the electrical plugs in the parking lots?
As a general rule, we do not supply power to the plugs in our parking lots until the temperature falls below -10º C during the day.


GENERAL PERMIT QUESTIONS

How do I add or remove a vehicle from my parking account?

Fill out the required Licence Plate Form and submit it to Parking Services. If it is a temporary change you may call Parking Services at 204-474-9483. Please display the permit in the vehicle you are parking on Campus.

How much is a parking permit? 

Visit our Parking Rates Page for information on current rates.

What is my stall number?
Parking in all lots is based on a first-come first-served scramble system within the assigned lot. We do not assign specific stalls.

How do I cancel a parking permit?
Prepaid Parking permits are pro-rated and refunds (if applicable) may be available when the permit is returned by the permit owner.

Student permit cancellation information and cancel form
Staff permit cancellation information and cancel form

I forgot my permit. What do I do?
Please visit Parking Services for a temporary permit. Parking Services will provide up to three temporary permits in a 12-month period at no charge. A $5.00 fee will be charged for each additional temporary permit. Please note that only University of Manitoba permits are recognized for parking; notes - handwritten or otherwise - are not valid permit replacements.

How do I replace a damaged or lost permit or decal?
If you need to have your permit replaced, visit Parking Services in person at the Welcome Centre.

What do I do if my permit was stolen?
Report your stolen permit to
Parking Services and pick up a no-cost temporary permit. This permit will be valid for ten days from date of issue. If the stolen permit has not been recovered within that time, a new permit will be issued to you at the current replacement fee. A Police Report number will be required to waive the permit replacement cost if the permit was stolen.

Can I sell my permit?

Parking permits are the property of the University of Manitoba and as such must be returned to Parking Services when no longer required. Permits cannot be resold or transferred.

What do I do if I have a permit, my car is in for repairs and I have to bring another vehicle on campus for a couple of days?
If you are unable to display your permit, please visit Parking Services for a temporary permit. Please note that only University of Manitoba permits are recognized for parking; notes - handwritten or otherwise - are not valid permit replacements.

If you are able to display your permit, contact the
Parking Services prior to parking, to report the licence plate of the temporary vehicle.

What if all the accessible spaces are taken and I have an SMD permit?
If there are no accessible parking spaces available when you arrive, you may park in any available space in Staff or Student reserved lots, with the exception of Resident Student Lots, the University Parkade, St. John's and St. Paul's loops. Parking in "N" lot with an accessible permit is restricted to accessible stalls only. If those stalls are full, you must go to a different reserved lot.


STUDENT PERMITS

Do I qualify for a parking permit?
In order to purchase a parking permit, you:
» must have a U of M student number;
» must have a PIN; and
» cannot be on hold with any departments at the University or have outstanding parking violations.

How do I apply for a parking permit?
Student parking goes on sale in April each year. Visit the Student Parking Page
for information.

 

Is there a waitlist? How do I get on it?

If student parking has sold out, please add your name to the waitlist through your JUMP account. More student parking permits do become available through-out the year.

I live in residence. What do I do for parking?
Resident parking is available in close proximity to the respective residence. To apply for parking as a resident student, please visit the
Student Parking Page.

I have not received my permit in the mail.  What do I do?
If you believe your permit has been delayed in the mail, please contact Parking Services at 204-474-9483 or in person at the Welcome Centre. A no charge temporary permit valid for ten days will be issued while your permit is in transit.
A permit will not be mailed to you until you have:
» registered in a Regular Session academic program;
» registered at least one licence plate number; AND
» removed any holds with any department at the University of Manitoba.

When does my permit expire?
Student permits expire on April 30 each year.

How do I apply for an Accessible Permit?
Visit us at the Welcome Centre (423 University Crescent). You will be required to complete a University of Manitoba Accessible Parking Application Form and provide your valid SMD Permit.

My parking lot is full and I can't find a spot. What should I do?
If your lot is full please park in Lot Q or U and notify the Parking Services Office at 204-474-9483 as soon as possible.


FACULTY/STAFF PERMITS

How do I apply for a parking permit?
New staff can access the Staff Parking Permit Application Form and Direct Withdrawal Authorization Form through the
Staff Parking Page. Once completed, the forms are to be submitted to Parking Services.

As an employee, how do I pay for parking?
The staff parking fee is payable only through direct debit withdrawal from the bank account the employee's salary is deposited. Payments are spread out over 12 months, with the debit payment occurring on the 11th day of each month or the following business day. Parking Services does not collect any personal banking information, as this information is already on file with Financial Services. 

External staff pre-pay for the permit for the year.

Is there a waitlist?  How do I get on it?

High demand lots will have a waitlist, to add your name to a waitlist please use our Waitlist e-form.

 

How do I apply for an Accessible Permit?
Visit us at the Welcome Centre (423 University Crescent). You will be required to complete a University of Manitoba Accessible Parking Application Form and provide your valid SMD Permit.

What happens if I miss a permit fee payment?
If you have insufficient funds in your bank account when the direct debit withdrawal is processed, an administrative fee will apply. Suspension or cancellation of your assigned parking permit may apply for non-payment of the direct debit withdrawal amount and/or the returned payment fee.

When does my permit expire?
Staff permits do not expire until canceled by permit holder.

 

External Staff permits expire August 31.

I can't find a spot in my assigned parking lot.  What should I do?
If this rare circumstance should occur, you can park in the next closest staff or student lot (excluding D, N, O, V, CTC and all Residence Student Parking Lots) and notify the Parking Services Office at 204-474-9483 as soon as possible.

What are my parking options if I have business at the other campus?
Bannatyne and Fort Garry Permit Holders requiring to attend the other campus for business-related purposes have the privilege of Reciprocal Parking. Space is limited and reciprocal parking should be arranged in advance.


STAFF PERMIT LEAVE OPTION

What are my options if I am going on a temporary leave and will require my parking permit once I return to work?

You can either:

a)      Retain the permit and continue to pay for the permit on a monthly basis. If payments continue, Parking Services will not cancel the permit.

b)     Cancel the parking permit. When you return, your name will be placed near the top of the waitlist for the original lot. Immediate parking will be assigned in the direct entry lot or any other lot where space is available if the previous lot is unavailable.*

*Bannatyne campus is waitlisted and has no direct entry upon return. Preferential waitlist rules as stated above, will apply, with the exception of being provided direct entry upon return. Please note exception: UMFA members at Bannatyne, as a provision of their Collective Agreement, will be provided immediate entry into a Bannatyne lot upon their return. (Subject to change per UMFA Collective Agreement).

 

How long can I continue to pay for my permit while on leave?

As long as your banking information doesn’t change and you are still an employee of the U of M you may continue to pay for your permit during the leave.

 

Do I need to fill out a form if I choose to retain my permit during my leave?

No, Parking Services will continue with direct withdrawals from the information on file. If your banking information changes while on leave, you must update with Human Resources or your payment will not go through and NSF charges will apply.

What are my options if I am not returning after my leave?

a)     If you chose to retain the permit and continue your monthly payments, you must return the permit to Parking Services along with a Cancel Form to stop payments.

b)     If you chose to cancel the permit, and be placed on a waitlist upon your return, Parking Services will remove your name from the list.

 

What happens to my permit if I don’t notify Parking Services of my leave?

If you don’t cancel your permit, you will continue to be charged on a monthly basis. Parking Services does not refund monthly parking for those who fail to cancel their permit during their leave.


PARKING TICKETS

What are some common reasons for getting a parking ticket?
Visit our Parking Violations Explained Page for more information.

How do I pay for my parking violation?
You may pay the violation securely online. You may also pay by cheque or money order, payable to the University of Manitoba by mail.

Can I appeal my parking violation?
If you wish to appeal a parking violation and outline extenuating circumstances, review the appeal information found on our Pay a Citation Page.


SHUTTLE BUSES

Is there a campus bus? When does it run?
The Shuttle Bus is a free service that the University of Manitoba provides to its staff and students from September 1 until the end of April on the Fort Garry campus. There are two shuttle bus routes/ services:
» Fort Garry Express Shuttle
» Fort Garry Campus Shuttle
Visit the
Shuttle Bus Services Page for route maps, schedules, and other information.

I have accessible/special needs.  Can I take the Shuttle Bus? 
Yes, the shuttle bus can accommodate persons with mobility challenges.

Who do I contact if I have any questions or concerns about the Shuttle Bus?
Please contact Parking Services at 204-474-9483 or visit us at the Welcome Centre.

What happens if a bus is late or isn't there?
Follow us on twitter @uofmparking for real time updates on the shuttle bus status and other parking & transportation updates.

Can I take the Shuttle Bus during the summer?
Currently, the shuttle bus only operates during the academic year from September through April inclusive. There are no shuttle bus services during the summer months.

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