FREQUENTLY ASKED QUESTIONS

 

Click on a question for the corresponding answer.

GENERAL
How do I apply for a parking permit?
What do I need to buy a parking permit?
I have not received my permit in the mail.  What do I do?
How do I replace a damaged, lost or stolen permit or decal?
How do I apply for an "Accessible" or "Special Needs" permit?
How do I add or remove a vehicle from my parking account?
How do I make parking arrangements for a special event?
How do you determine the cost for parking?
Why can't I have a closer space?
Is there a wait list? How do I get on it?
Where is the least expensive place to park?
How much does it cost after 4:30 p.m. to park in the lots?
How much is a parking permit? How can I pay?
Where can visitors park during the day and how much does it cost?
Where can my friend park if (s)he comes to visit me?
What is my stall number?
I do not need my permit anymore. What do I do?
What do I do if I get a parking violation?
Can I appeal my parking violation?
Who can I speak to about my parking violation?
How do I pay for my parking violation?
My permit was stolen. What should I do?
How safe is the campus at night to walk to my vehicle?
When do you turn on the power to the electrical plugs in the parking lots?
Are permit refunds available?
Can I sell my permit?
What do I do if I have a permit, my car is in for repairs, and I have to bring another vehicle on campus for a couple of days?
What do I do if I need to unload something and need to park close to a building?
What if all the accessible spaces are taken and I have an accessible permit?
Where can I park for free?
Where are you located and how do I get there?
What are your hours of operation?
Do I need to bring identification?

STUDENT
Do I qualify for a parking permit?
I live in residence. What do I do for parking?
I am a graduate student. What are my parking options?
I forgot my permit. What do I do?
When does my permit expire?
My assigned parking lot is full and I can't find a spot. What should I do?
I changed my vehicle. What should I do?

FACULTY/STAFF
As an employee, how do I pay for parking?
What happens if I miss a permit fee payment?
When does my permit expire?
I forgot my permit. What do I do?
I can't find a spot in my assigned parking lot. What should I do?
What are my parking options if I have business at the other campus?
I changed vehicles. What should I do?

VISITOR
Where can I park on campus?
Do I have to pay for parking?
I visit the campus frequently. May I purchase a parking permit?
Why did I receive a parking violation?
Help! I need directions

SHUTTLE BUSES
What is the Shuttle Bus?
I have accessible/special needs. Can I take the Shuttle?
How are the running times for the Shuttle bus determined?
Where do I find the schedule?
Who do I contact if I have any questions or concerns about the Shuttle?
What happens if a bus is late/isn't there?
I have courses in the summer. Can I take the Shuttle?

CONSTRUCTION / CONTRACTOR PARKING
I've been contracted to do construction work on campus. Where can I park?


GENERAL:

How do I apply for a parking permit?
New staff can access the Staff Parking Permit Application Form and Direct Withdrawal Authorization Form through the STAFF PARKING WEBSITE. Once completed, the forms are to be submitted to the Parking Services via fax (204-474-7658) or dropped off in person to the Parking Services at the Welcome Centre, 423 University Crescent.

Student parking goes on sale in April each year. Visit the STUDENT PARKING WEBSITE for information and updates on timelines and process.

What do I need to buy a parking permit?
Visit either the STAFF PARKING WEBSITE or STUDENT PARKING WEBSITE for all the information you need.

I have not received my permit in the mail.  What do I do?
If you believe your permit has been delayed in the mail, please contact Parking Services at 204-474-9483 or in person at the Welcome Centre. A no charge temporary permit valid for ten days will be issued while your permit is in transit.
If a student, your permit will not be mailed to you until you have:
» registered in a Regular Session academic program;
» registered at least one license plate number; AND
» removed any holds with any department at the University of Manitoba

How do I replace a damaged, lost or stolen permit or decal?
If you need to have your permit replaced, contact Parking Services at 204-474-9483 or in person at the Welcome Centre.

How do I apply for an "Accessible" or "Special Needs" permit?
Contact Parking Services at 204-474-9483 or visit us at the Welcome Centre (423 University Crescent). You will be required to complete a University of Manitoba Accessible Parking Application Form, which will need to be authorized by your physician.

How do I add or remove a vehicle from my parking account?
To add or remove a vehicle licence plate linked to your Parking Permit, CLICK HERE to access the pdf Application Form. You may also contact Parking Services by email at
parking_services@umanitoba.ca or visit in person at the Welcome Centre. 

How do I make parking arrangements for a special event?
Contact Parking Services at 204-474-9483.

How do you determine the cost for parking?
Parking Services is an ancillary service and as such is required to be a self-supporting operation. This means that all operating and capital costs (i.e. snow removal, hydro, Security Services, construction, etc) must be offset by revenues. The University is mandated to be reliant on generated revenue only. As a result, it is necessary to charge an economical fee to balance the budget and maintain the operation while continuing to work on upgrades to address the communities needs with such improvements as surveillance cameras, parking lot upgrades, new parking areas, lighting and many other services.

Why can't I have a closer space?
There are approximately 4,700 parking stalls available to students and staff on the Fort Garry Campus. Currently, most staff and student parking spaces are sold out and there is a waiting list for preferred parking lots. 

Is there a wait list?  How do I get on it?
For more information, please Contact Parking Services at 204-474-9483 or in person at the Welcome Centre. 

Where is the least expensive place to park? 
The most affordable parking on campus is in SD Lot or SD West (ticket dispenser Lots) for only $3.00 for any 4-hour period, or $6.00 for 8 hours.

How much does it cost after 4:30 p.m. to park in the lots?
After 4:30 p.m. on weekdays, weekends and statutory holidays, free parking is available in most staff, student, meter and Pay & Park Lots. This does not include 24-hour reserved areas, restricted areas, "N" Lot (evenings, weekends and holidays) and the University Parkade. Parking in "N" Lot is a flat rate of $5.00, valid evenings from 4:30 p.m to 7:30 a.m. the next day, and daily on weekends from 7:30 a.m. to 7:30 a.m. the next day. Pay & Park machines accept coin, VISA or MasterCard.

How much is a parking permit?  How can I pay?
Parking rates can be found along with the parking application information. Please visit the STAFF PARKING WEBSITE or STUDENT PARKING WEBSITE for more information.

Where can visitors park during the day and how much does it cost?
There are many lots and meters around campus for visitors to park on weekdays. More information is available at the VISITOR / CASUAL PARKING WEBSITE. Locations of public lots can be found on our VISITOR PARKING MAP [pdf].

Where can my friend park if (s)he comes to visit me?
Weekdays from 7:30 a.m. to 4:30 p.m., proper parking permits must be displayed on all vehicles not parked at meters, ticket dispenser lots or a parkade. On weekends, holidays, and after 4:30 p.m. on weekdays, parking is free in staff and student lots (not including "N" Lot), at meters and in Pay &
Park Lots only - excluding restricted areas.

What is my stall number?
Parking in all lots is based on a first-come first-served scramble system within the assigned lot. We do not assign specific stalls.

I do not need my permit anymore.  What do I do?
Regular session parking permits are pro-rated and refunds are available only when the permit is returned by the registered owner. For more information, contact Parking Services at 204-474-9483.  Regular session permits are non-transferable.
Intersession, summer session and summer permits are non-refundable and non-transferable.
Staff non-expiring permits MUST be returned to Parking Services TOGETHER with a signed cancellation form, no later than the last business day of the month to avoid further charges for the upcoming month. Permits returned on the first day of the month or thereafter will result in you being charged for that month. Cancellation forms are available from Parking Services.

What do I do if I get a parking violation?
To safely, securely, and conveniently pay your parking violation, CLICK HERE.

You may also pay by cheque or money order, payable to the University of Manitoba
» By mail to:
       University of Manitoba
       Parking Services
       423 University Crescent
       WINNIPEG, MB  R3T 2N2
» In-person at above address: 
       Monday through Friday between 8:00 a.m. and 4:30 p.m.
» After hours deposits (cheques only) at above address

Can I appeal my parking violation?
If you wish to appeal your parking violation and outline extenuating circumstances, you may do so as follows:

  1. Attend to Customer Services, Parking Services at the Welcome Centre, 423 University Crescent, Monday through Friday, 8:00 a.m. to 4:30 p.m. to request a review of the parking violation. This review is limited to a determination of whether the parking violation was incorrectly issued. Decisions can not be made based on circumstances outlined by a driver or registered owner.

  2. With respect to appeals of decisions above including appeals due to extenuating circumstances, all violations must be submitted within thirty (30) days of the date of violation in writing on the University Parking Appeals Form [pdf] to the University Parking Appeals Committee. Payment of parking violation must be made before an appeal will be considered.

Who can I speak to about my parking violation?
Please contact Parking Services at 204-474-9483.

How do I pay for my parking violation?
Online payment using credit card can be made by CLICKING HERE.

You may also pay by cheque or money order, payable to the University of Manitoba
» By mail to:
       University of Manitoba
       Parking Services
       423 University Crescent
       WINNIPEG, MB  R3T 2N2
» In-person at above address: 
       Monday through Friday between 8:00 a.m. and 4:30 p.m.
» After hours deposits (cheques only) at above address

My permit was stolen.  What should I do?
Report your stolen permit to the Parking Services Office at 423 University Crescent and pick up a no-cost temporary permit. This permit will be valid for ten days from date of issue. If the stolen permit has not been recovered within that time, a new permit will be issued to you at the current replacement fee.

How safe is the campus at night to walk to my vehicle? 
The campus is very safe.  However, UNIVERSITY SECURITY SERVICES have many public safety programs and features in place for your added security, including:
» Code Blue Stations for emergency response
» Emergency Call Buttons
» Red Phone Call Stations
» Strategically placed outdoor lighting
» closed-circuit security cameras
» 24/7 SAFEWALK
» More information on these and other programs available at University Security Services web site: umanitoba.ca/campus/security.  

When do you turn on the power to the electrical plugs in the parking lots?
As a general rule, we do not supply power to the plugs in our parking lots until the temperature falls below -10º C during the day. For a chart of the times and temperatures at which power is provided, CLICK HERE.

Are permit refunds available?
Refunds are available for regular session student permits. Refunds are pro-rated and issued only after the permit is returned by the registered owner. For more information, contact Parking Services at 204-474-9483. Intersession, summer session and summer permits are non-refundable and non-transferable. 
 
Can I sell my permit?
Parking permits are the property of the University of Manitoba and as such must be returned to Parking Services when no longer required. Permits cannot be resold or transferred.

What do I do if I have a permit, my car is in for repairs and I have to bring another vehicle on campus for a couple of days?
If you are unable to display your permit:
Please visit Parking Services at the Welcome Centre, 423 University Crescent, for a temporary permit. Please note that only University of Manitoba permits are recognized for parking; notes - handwritten or otherwise - are not valid permit replacements.

If you are able to display your permit:
Contact the Parking Services Office as soon as possible, either in person at the Welcome Centre or by email at parking_services@umanitoba.ca, to report the license plate of the temporary vehicle.

What do I do if I need to unload something and need to park close to a building?
There are numerous 15 minute loading zones located throughout campus.
For directions to specific loading zones visit the Welcome Centre at 423 University Crescent (Phone 204-474-9483).

What if all the accessible spaces are taken and I have an accessible permit?
If there are no accessible parking spaces available when you arrive, you may park in any available space in Staff or Student reserved lots, with the exception of Resident Student Lots, the University Parkade, St. John's and St. Paul's loops. Parking in "N" lot with an accessible permit is restricted to accessible stalls only. If those stalls are full, you must go to a different reserved lot.

Where can I park for free?
After 4:30 p.m. on weekdays, weekends and statutory holidays, free parking is available in most staff, student, meter and Pay & Park Lots. This does not include 24-hour reserved areas, restricted areas, "N" Lot (evenings, weekends and holidays) and the University Parkade.

There is no free parking between 7:30 a.m. and 4:30 p.m., Monday through Friday.

Where are you located and how do I get there?
Parking Services is located at the Welcome Centre, 423 University Crescent
Phone: 204-474-9483
Fax: 204-474-7658

What are your hours of operation?
Parking Services hours are Monday - Friday, 8:00 a.m. - 4:30 p.m.

Do I need to bring identification?
 It is advisable to bring a photo I.D.  For example:
» Staff I.D. card
» Student I.D. card
» Driver's Licence

STUDENT:

Do I qualify for a parking permit?
In order to purchase a parking permit, you:
» must have a U of M student number;
» must have a pin number; AND
» cannot be on hold with any departments at the University or have outstanding parking violations

I live in residence.  What do I do for parking?
Resident parking is available in close proximity to the respective residence. To apply for parking as a resident student, please visit the STUDENT PARKING WEBSITE.

I am a graduate student.  What are my parking options?
There is no special considerations for Graduate Students.

I forgot my permit.  What do I do?
Please report to the Welcome Centre at 423 University Crescent for a temporary permit. Parking Services will provide up to three temporary permits in a 12-month period at no charge. A $5.00 fee will be charged for each additional temporary permit. Please note that only University of Manitoba permits are recognized for parking; notes - handwritten or otherwise - are not valid permit replacements.

When does my permit expire?
Student permits expire on April 30 each year.

My parking lot is full and I can't find a spot.  What should I do?
If your lot is full please park in Lot Q or U and notify the Parking Services Office at 204-474-9483 as soon as possible.

I changed my vehicle.  What should I do?
Contact Parking Services at 204-474-9483 to update your vehicle information.

FACULTY/STAFF:

As an employee, how do I pay for parking?
The staff parking fee is payable only through direct debit withdrawal from the bank account the employee's salary is deposited. Payments are spread out over 12 months, with the debit payment occurring on the 11th day of each month or the following business day. Parking Services does not collect any personal banking information, as this information is already on file with Financial Services. 

What happens if I miss a permit fee payment?
If you have insufficient funds in your bank account when the direct debit withdrawal is processed, an administrative fee will apply. Suspension or cancellation of your assigned parking permit may apply for non-payment of the direct debit withdrawal amount and/or the returned payment fee.

When does my permit expire?
Staff permits do not expire until canceled by permit holder.

I forgot my permit. What do I do?

Please report to the Welcome Centre at 423 University Crescent for a temporary permit. Parking Services will provide up to three temporary permits in a 12-month period at no charge. A $5.00 fee will be charged for each additional temporary permit. Please note that only University of Manitoba permits are recognized for parking; notes - handwritten or otherwise - are not valid permit replacements.

I can't find a spot in my assigned parking lot.  What should I do?
If this rare circumstance should occur, you can park in the next closest staff or student lot (excluding D, N, O, V, CTC and all Residence Student Parking Lots) and notify the Parking Services Office at 204-474-9483 as soon as possible.

I changed my vehicle.  What should I do?
Contact Parking Services at 204-474-9483 to update you vehicle information.

What are my parking options if I have business at the other campus?
Bannatyne and Fort Garry Permit Holders requiring to attend the other campus for business-related purposes have the privilege of Reciprocal Parking. CLICK HERE for information.

VISITOR:

Where can I park on campus?
Casual parking is available at meters, Pay &
Park lots and the University Parkade.
For visitor parking information and rates, please see the VISITOR / CASUAL PARKING WEBSITE.
For visitor parking locations, CLICK HERE [pdf].

Do I have to pay for parking?
For visitor parking information and rates, please see the VISITOR / CASUAL PARKING WEBSITE.

I visit the campus frequently.  May I purchase a parking permit?
Because staff and student permits are sold out during the regular academic session, permits for visitors are only available during the summer months (May 1 - August 31). Visitors otherwise utilize the meters, ticket dispensers and the University Parkade. Visitor parking locations can be found HERE [pdf].  Or contact Parking Services at 204-474-9483.

Why did I receive a parking violation?
Please see the University of Manitoba Parking of Vehicles Policy, found at: umanitoba.ca/admin/governance/governing_documents/community/255.htm.

Help!  I need directions!
Please contact either:
» Welcome Centre at 204-474-6555
» Parking Office at 204-474-9483
» Security Services at 204-474-9312
» Web site: www.umanitoba.ca/maps/parking 

SHUTTLE BUSES:

What is the Shuttle Bus?
The Shuttle Bus is a free service that the University of Manitoba provides to its staff and students from late August until the end of April on the Fort Garry campus. There are two shuttle bus routes/ services:
» Fort Garry Express Shuttle
» Fort Garry Campus Shuttle
Visit the SHUTTLE BUS SERVICES WEBSITE for route maps, schedules, and other information.

I have accessible/special needs.  Can I take the Shuttle? 
Yes, the shuttle bus can accommodate persons with mobility challenges.

How are the times for the Shuttle bus determined?
Schedules are determined by consultation with our customers, surveys, drivers of the buses, and through meetings with the transit company.

Where do I find the schedule?
All shuttle schedules and shuttle stop locations are available online at our SHUTTLE BUS SERVICES WEBSITE.
Schedules, route maps, and important updates are also posted at select shuttle stops.

Who do I contact if I have any questions or concerns about the Shuttle?
Please contact Parking Services at 204-474-9483 or visit us at the Welcome Centre.

What happens if a bus is late/isn't there?
Parking Services will make every effort to notify its customers. At bus stops where schedules are located, we will insert notices breakdown of buses and when the next bus is expected to arrive on campus.

I have courses in the summer.  Can I take the Shuttle?
Currently, the shuttle bus only operates during the academic year from September through April inclusive. There are no shuttle bus services during the summer months.

CONSTRUCTION / CONTRACTOR PARKING:

I've been contracted to do construction work on campus.  Where can I park?
Contact Parking Services by calling 204-474-9483.