Registration Information


I am a new customer. What do I need to do?
To set up your online account, visit the Create New Account page. You will be able to create your new account, complete the required information and set a password. If you receive an error message or are unable to create a new account, contact our Customer Service Team at 204-474-6100.

I would like to change my account information. How can I do this?
Once you are logged in, you can change some of your account information in the My Account dropdown, though there is a limit to what can be changed. Contact our Customer Service Team at 204-474-6100 for inquiries about changing locked account information. We encourage all customers to review their account information for accuracy and to ensure your account information is current. 

How do I create a family account?
To create a family account, please visit one of our Customer Service Desks at the Active Living Centre on the Fort Garry campus, or the Joe Doupe Recreation Centre on the Bannatyne campus. We encourage all customers to review their account information for accuracy and to ensure your account information is current. 

Can I purchase my gym membership online?
Currently we are not offering new gym memberships or renewals online. However, this is something we are working towards for a future date. To purchase or renew your gym membership please visit one of our Customer Service Desks at the Active Living Centre on the Fort Garry campus, or the Joe Doupe Recreation Centre on the Bannatyne campus. You can also call our Customer Service Team at 204-474-6100 for more information or questions.

Are there programs that are not available for online registration?

Some programs will not be available through this registration system because of complex registration procedures, and the need for additional information. Some of these programs include private/semi-private aquatic lessons, occupational fitness testing, clubs and other selected programs. If the Add to Cart button is not available, the course is restricted from online registration. For questions about these programs please contact our Customer Service Team at 204-474-6100.

What if I require help?
If you have any questions about a transition or the software change, please contact our Customer Service Team 204-474-6100.