► Residence Internet Help Desk Hours

September 2011 & January 2012
Monday-Friday, 6:00 PM - 9:30 PM
AVM lobby area

 ► Residence Internet Information

All students in a Student Residences building can access the Internet through an in-room connection provided by the University of Manitoba.

• Internet Equipment
All the equipment you will need to access the Internet should already be in your room, except for the Arthur V. Mauro Residence, where you will require a network cable to connect your computer to the Internet. In the Pembina Hall Residence, you can either use the wired connection (network cable not provided) or the wireless connection. Network cables can be purchased from the U of M Bookstore for around $10.

• Double Occupancy Rooms
If you are living in a double occupancy room (MSH and UCR only), both occupants can access the Internet with a hub and network cables that should already be installed in your room. If you have moved into a double room and do not see this equipment, or find that it is damaged or not working, please contact us via our contact info below under Support.

• Logging In
There will be NO password authentication for move-in and for approximately two weeks after move-in weekend. On Sept 15th, you will be required to use your UofM UMNetID (your account you use to check your UofM email). To claim your UMNetID, go to http://umanitoba.ca/claimid. When authentication is turned on, it is important that the first thing you do is start a web browser. When you browse to a web page, the first thing you should see is a page that will ask you for your user name and password. You will be asked periodically to login; approximately once per week.

• Pembina Hall Residence, Routers, and Wireless Internet
If you are using a router that has wireless built in, the wireless signal must not interfere with any UofM IST wireless access point and must be configured with encryption (a password) to restrict access to only your computer. For example, if a student sets up a wireless router it WILL conflict with IST's wireless. This could cause various parts of the building to have poor or even non-working IST wireless. IST will be setting up sensors in the building and a student's wireless router will be detected and IST will contact them.

If you require assistance in setting up your computer to access the uofm-wpa wireless network available in PHR, please click here.

You are still allowed to use routers to share wired connections, however if the router also has wireless capabilities, those must be shut off. We would like to assist you in setting up your router. Please contact the Student Residences Internet Help Desk via the info below and we will gladly come and help you.

• Gaming Consoles
In order to access the Internet via any gaming console (xBox, Playstation, etc.) the following conditions must be met:

1. A router must be plugged into our modem
2. Both the console and a computer must be connected to that router
3. The computer must have a webpage open and authenticated to access the Internet

 Please note that connecting your gaming console directly into the modem will not allow you to access the Internet.

• Information, News, and Updates

• Twitter: Follow @UofMResInternet
• Facebook: Student Residences Internet Help Desk

 ► Residence Internet/Phone/TV Support

 ► Phone Numbers for Support

• IST: 204-474-8600
• MTS: 204-225-5687
• Shaw: 204-480-7429
• SR (Student Residences): 204-474-8570

Questions or comments? Please email residence_it@umanitoba.ca