About Us

Change Management & Project Services (CMaPS) is a department within Human Resources and is responsible for providing change management, project management (non-IT related), and process improvement services to the University community.  We work with departments on a consultative basis to help facilitate and support changes that improve the University and its community.

We are passionate about change and people.  If you would like to understand more about our services and how we can partner with you, please contact us (see below). If you would like to visit us in person, our office is located at 137 Education Building.


 Meet Our People

Heidi Adamko, Director

Heidi Adamko

• Bachelor of Science in Industrial Engineering, University of Manitoba
• Master’s Business Administration, University of Manitoba
• Prosci Change Management certification
• PRINCE2® Practitioner certification

• Employed at the University and working in the role of Director of CMaPS since 2015
• Over 15 years of experience leading process improvement, change, and technical projects at MTS and WRHA

Email: heidianne.adamko@umanitoba.ca | Phone: 204-480-1089, Cell: 204-293-7883


Heather Ayres, Improvement Specialist

Heather Ayres PhotoHeather joined the University of Manitoba in 2015 in the Faculty of Arts Dean’s Office and joined Change Management and Project Services in the fall of 2018 with a focus on Human Resources projects including the new HRIS.  She brings over 25 years of HR experience with diverse industries including government, retail, co-operative, manufacturing and education sectors where she has supported rapid growth and restructuring change efforts.  Heather’s positive approach and ability to identify unique attributes of clients and organizations supports sustainable change for client groups.  She holds her CPHR designation and is Prosci certified.  Her education includes a Bachelor of Kinesiology (University of Alberta), Diploma in Adult Education (St. Francis Xavier University) and Master in Business Administration (University of Manitoba).

Email: heather.ayres@umanitoba.ca | Phone: 204-293-0837


Amanda Dowbenko, Improvement Specialist (On leave)

• Bachelor of Commerce (Honours), University of Manitoba
• Chartered Professional/Certified Management Accountant (CPA, CMA)
• Project Management certificate from Investor's Group Institute 
• Prosci Change Management certification

• Employed at the University since 2015 and working in the role of Improvement Specialist since 2016
• Experience leading and facilitating project teams and workshops to develop and implement process improvement initiatives

Email: amanda.dowbenko@umanitoba.ca | Phone: 204-290-5631


Laksh Khatter, Change Management Consultant

Laksh Khatter

• Bachelor of Science, University of Manitoba
• Prosci Change Management certification
• PRINCE2® Foundation certification

• Employed at the University since 2001 and has been working as a Change Management Consultant since 2012
• Experienced in development & delivery of training, facilitation, process improvement and change management


Email: laksh.khatter@umanitoba.ca | Phone: 204-230-6504


Maire McDermott, Change Management Consultant 

• Bachelor of Human Ecology, University of Manitoba
• Master of Natural Resources Management, University of Manitoba
• Prosci Change Management certification
• PRINCE2® Foundation certification

• Employed at the University since 2003 and working in CMaPS since 2014
• Sustainability Coordinator, employing change management strategies to change behaviours and attitudes related to campus sustainability

Email: maire.mcdermott@umanitoba.ca | Phone: 204-230-6481


Sarah Oliveira, Improvement Specialist


 After graduating from University of Manitoba’s Asper School of Business in 2014, Sarah spent four years working in systems analysis and on project work. For Sarah, project work has sparked a fascination in the world of change and the impact it has on work culture and human psychology. She loves learning about new, innovative approaches being developed to engage and empower employees working through change. She has worked in Change Management and Project Services since June 2018 and plans to return to the Registrar’s Office in June 2019 to share the experience and knowledge she’s learned while working along side her talented peers in CMAPS.
Outside of the office, she values new experiences and connecting with family and friends. You can always expect that she has thought up a new travel experience for her and her husband.

Email: sarah.oliveira@umanitoba.ca | Phone: 204-290-5631




Sonya J. Penner, Improvement Specialist

• Bachelor of Arts (Honours English), University of Manitoba
• Master of Arts, Wilfred Laurier University
• Prosci Change Management certification

• Employed at the University since 2015 in Human Resources, working in CMaPS since Fall 2018
• 20 years of experience in management and leadership positions at Manitoba Education and Training, University of Manitoba, and as an independent consultant and member of several boards

Email: sonya.penner@umanitoba.ca | Phone: 204-794-9876