News and Updates

Email Upgrade - September 8-15th

September, 2016 - Email accounts are scheduled to be migrated to the upgraded Exchange 2016 server between September 8-15th after regular business hours (4:30 pm CST). We’re upgrading our email system to better meet your ongoing needs. You’ll notice many enhancements, including improved performance, increased functionality and better support for mobile devices.
Advantages of the upgrade

  • New features in Outlook Web Access (OWA) such as better formatting control and a calendar search function
  • Improved mobile experience when accessing OWA
  • Depending on your Outlook version, new features such as the scheduled Out of Office Assistance and Calendar Attendant

Timing of your email account migration
Individual email accounts for Faculty and Administrative Support staff will be migrated to the new email environment in phases beginning on August 29th. You’ll receive an email notification from the Service Desk with the subject line of Email server maintenance for Exchange 2016 upgrade the week that your account is scheduled to be migrated. Watch for this email at the end of August throughout September.
Email accounts will be moved after regular office hours beginning at 4:30 PM CT. We do not anticipate any impact to your email during or after the move.
For more information, review the Frequently Asked Questions below. If you have any questions, please contact the Service Desk at 204-474-8600.
Email Account Migration – Frequently Asked Questions
Q. Why are we upgrading to Exchange 2016?
We’re upgrading our email to Exchange 2016 to enhance stability, capacity and performance. We will be migrating Faculty and Administrative Support staff email accounts to Exchange 2016 as part of the upgrade.
Student email accounts are already on Exchange 2016 and therefore are not included in the migration.
Q. What will be migrated?
The following will be migrated:

  • Your mailbox (includes your inbox and all folders within it (folder structure will be retained))
  • Address books and entries
  • Calendar items
  • Notes
  • Tasks

Q. How will the upgrade to Exchange 2016 affect my email? 
The upgrade will not affect your email.
If you use Outlook Web Access (OWA) you will see improvements which include:

  • A simplified user interface
  • New features (e.g. ability to propose new time for meeting invites, better formatting controls, new themes, etc.)
  • Calendar search function
  • An improved mobile experience

For more help with using OWA, see:
Q. Can I access my email while my account is being migrated?
Yes. Your account migration will occur in the background and you can continue to use email on your computer or mobile device as normal.
If you are using Microsoft Outlook, you may see the following pop up message asking you to restart (close and re-open) Outlook. Upon restarting you will automatically reconnect and email services will resume. If you are in the process of composing a new email at the time this pop up message arrives, you may need to save the message as a draft and send it after closing and reopening outlook.

microsoft change

Q. Will my archived email be impacted?  
Archived e-mail will not be impacted by the upgrade to Exchange 2016. Any email that is archived to a PST file will remain in the PST.
Please do not hesitate to contact the Service desk if you have any questions.

CC email accounts will be decommissioned

JANUARY 12, 2016 - CC email accounts at the U of M were discontinued years ago, and they will be officially decommissioned in 2016 over the next few months. The University of Manitoba is decommissioning its CC email system due to stability, security and audit requirements.

CC email for students will be turned off on January 20. CC email for Academic and Administrative Support staff will be turned off on February 20. See for more details.

New Retiree Email

FEBRUARY 5, 2016 – The University of Manitoba is in the process of implementing a new, more robust retiree email solution as we recognize the ongoing and valued contributions that retirees continue to make to the University community. We anticipate having retiree email available by the end of March, 2016.

See for answers to some common questions.



Mon - Fri: 8am to 8pm
204-474-8600 or
chat now

Fort Garry
123 Fletcher Argue
Mon - Fri: 8am to 8pm

230 Neil John Maclean Library
Mon - Fri: 8am to 4:30pm

New! Submit requests & check ticket status online at: