Getting started
Request production support, consultation or improved features; or report a problem with Aurora Finance.
Request production support
Request production support for Aurora Finance
Submit a request to:
- Run reports
- Run special jobs or maintain tables
- Initiate business cycle specific changes for Aurora Finance
Create an IT ticket to request production support for Aurora Finance.
Request consultation
Request consultation for Aurora Finance
You may submit a request for consultation and advice from IST for Aurora Finance. Services include analysis and investigation of a specific business problem, estimates and options about features.
Create an IT ticket to request consultation and advice for Aurora Finance.
Request enhancement
Request enhancement for Aurora Finance
You may request or suggest an enhancement to improve Aurora Finance. An enhancement is a change in the function of an existing feature.
Your enhancement request must be authorized by the business owner.
Create an IT ticket to request enhancement for Aurora Finance.
Report a problem
Report a problem with Aurora Finance
Report a problem including failed or degraded access to the Aurora Finance service.
Create an IT ticket to report a problem with Aurora Finance.
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Need help?
Qualified IST Service Desk analysts are waiting to assist you Monday to Friday 8 a.m. to 8 p.m.
Contact us
Call or chat
Monday to Friday, 8 a.m. to 8 p.m.
Call 204-474-8600 or Chat now
To report a critical system outage after hours or on weekends and holidays, call 204-474-8600 and press 2.
IST Service Desk walk-in service
123 Fletcher Argue
University of Manitoba, Fort Garry
Hours: Monday to Friday, 8 a.m. to 6 p.m.
Join the queue: Fort Garry WaitWell or text your name to 431-631-0844
230 Neil John Maclean Library
University of Manitoba, Bannatyne
Hours: Monday to Friday, 8 a.m. to 4:30 p.m.
Join the queue: Bannatyne WaitWell or text your name to 431-631-6555