Resource Optimization and Service Enhancement Program (ROSE)
Initiated in October 2009, the ROSE program is the university-wide review of both administrative and academic support services designed to reduce costs and enhance service to the University of Manitoba. To date, it has saved the university close to $2 million. Once the implementation is completed, ROSE is expected to garner between $8 and $15 million per annum in savings and $10 to 12 million in increased revenue. Especially important are the significant service enhancements associated with these changes, which undoubtedly will translate into increased enrolment and more satisfied users and employees. This inclusive and accessible participatory review was premised on fairness and equality. It was designed to realize cost savings and efficiencies; enhance quality of service; advance shared responsibility; and promote more accountability and transparency.
1. Realize cost savings and efficiencies
2. Enhance quality of service
3. Be premised on fairness and equity
4. Advance shared responsibility
5. Promote accountability and transparency
Phase 1 was the assessment and identification of opportunities for potential savings and service enhancement, based on information received through over 150 interviews, town hall meetings and the many excellent suggestions posted on the university website. Find more information on Phase 1 here.
Phase 2, also known as the design phase, was the journey towards creating an environment which more fully embraces the values of user service, efficiency, continuous improvement and accountability. ROSE aims to ensure that this environment of improvement is sustainable, and that our institution becomes an even better place for students, faculty and staff. First, a select number of initiatives exist which present opportunity for near term benefits and savings. Effort is currently underway to realize these benefits and savings. Find more information on Phase 2 here.
Phase 3 is the implementation phase of the project. Throughout the beginning few months of this third and final phase, Pricewaterhouse Cooper (PwC) will provide project management, after which the university will transition to in-house project management.