University of Manitoba – Nurturing a culture of change
In 2009, the University of Manitoba undertook one of its largest administrative projects to date, ushering in an era of assessment and change. Initiated in October 2009, with a planned completion of March 2014, the Resource Optimization and Service Enhancement (ROSE) Program is focused on the review and redevelopment of a number of both administrative and academic support services.
The ROSE Program was designed both to realize cost savings and to enhance the quality of service to students, staff and faculty members. In just a few years, the program has advanced shared responsibilities, and promoted accountability and transparency related to many administrative processes and services.
After completion of the assessment and design phases, the implementation phase of the program began in 2011 with over 20 projects being initiated within six streams. Participation from all levels of the university has been significant.
Once fully implemented, the initiatives within the ROSE Program are expected to garner between $8 and $15 million per annum in savings and increased revenue. Especially important are the significant service enhancements associated with these changes, which will translate into increased enrolment and more satisfied users and employees.
1. Realize cost savings and efficiencies
2. Enhance quality of service
3. Be premised on fairness and equity
4. Advance shared responsibility
5. Promote accountability and transparency
Phase 1 was the assessment and identification of opportunities for potential savings and service enhancement, based on information received through over 150 interviews, town hall meetings and the many excellent suggestions posted on the university website. Find more information on Phase 1 here.
Phase 2, also known as the design phase, was the journey towards creating an environment which more fully embraces the values of user service, efficiency, continuous improvement and accountability. ROSE aims to ensure that this environment of improvement is sustainable, and that our institution becomes an even better place for students, faculty and staff. First, a select number of initiatives exist which present opportunity for near term benefits and savings. Effort is currently underway to realize these benefits and savings. Find more information on Phase 2 here.
Phase 3 is the implementation phase of the project. Throughout the beginning few months of this third and final phase, Pricewaterhouse Cooper (PwC) provided project management services, after which the university transitioned mostly to in-house project management through the Office of Continuous Improvement.