Download the Duo mobile app:
At the University of Manitoba, all staff and faculty are encouraged to use multi-factor authentication to sign in to the virtual private network (VPN).
Multi-factor authentication or MFA adds an extra layer of security to our university accounts to protect you, your data, and university systems from unauthorized access and phishing attacks. Verifying your identity using a second factor such as your phone or mobile device prevents others from accessing your accounts, even if they know your password.
The university has selected Duo Security as our MFA provider. Duo is the current market leader and the most widely used product in the higher education space for MFA.
To log in to the VPN using Duo:
Try it yourself with this Interactive step-by-step demo of Duo's multi-factor authentication!
Setting up multi-factor authentication with Duo is easy, and you only need to enrol once.
According to Duo:
"We test for accessibility in a number of ways. For our visually impaired users, we test our software manually by using both magnification and screen readers, specifically Nonvisual Access’ NVDA screen reader and Apple’s VoiceOver. We also ensure users can successfully authenticate only using a keyboard by testing font colors and backgrounds against contrast checkers and improving contrast for keyboard focus."
If you have questions or concerns about accessibility or need an accommodation, please contact the IST Service Desk at 204-474-8600.
Read more about Duo's accessibility options:
Yes. Other authentication options include:
Phone call to a number
Log in using a passcode that is generated by a hardware token. A hardware token is a thumb-drive sized fob that you must carry with you. Please contact the IST Service Desk to inquire about getting one.
Android: the current version of Duo Mobile supports Android 7.0 and greater. Duo recommends upgrading to the most recent version of Android available for your device. We cannot ensure compatibility of Duo Mobile with custom variants or distributions of Android.
iPhone: The current version of Duo Mobile supports iOS 11.0 and greater.
Mobile phones are the most popular choice for multi-factor authentication because of the convenience. Most people seldom go anywhere without one. If using a mobile phone isn’t an option for you, please contact the IST Service Desk to discuss other options or read about the other options available in the "Getting started" section.
General concerns about the use of a mobile phone for your job, should be discussed with your supervisor.
Yes. You won't be able to receive push notifications so when you are logging in choose, "Enter a Passcode." Then open the Duo app and tap on the UM logo. It will give you a six-digit code to enter for authentication.You do not need an internet connection or a cellular signal to generate these passcodes.
SIM card with same phone number:
If the Duo app is already installed on your phone and the new SIM card uses the same phone number as the previous SIM card, Duo will work as normal.
SIM card with different phone number:
If you have the Duo app on your phone and change to a SIM card with a different phone number:
More information is available in this Duo help guide.
If you encounter any difficulties when changing phones, please contact the IST Service Desk for advice.
If your phone is lost or stolen, contact the IST Service desk immediately for assistance.
Devices can be added or removed in the Duo management portal.
Almost none. 500 pushes to your device will use 1 MB of data in total. This is roughly equivalent to loading one webpage on your smartphone.
Yes, you can configure several devices on your Duo account from the Duo prompt by selecting Add a new device. As well, multiple devices of the same type can be added.
For detailed instructions see: Adding a new device
If you get a new phone, or if you’ve re-installed the Duo Mobile app, you'll need to re-activate Duo Mobile. You may enrol your new device yourself from the Duo prompt.
You will need to log in using an MFA device already configured to your account. If the device you are replacing is your only MFA device and you no longer have access to it, contact the IST Service Desk at 204-474-8600.
Assume that someone is trying to illegally access your account:
Please see Duo's Privacy Data Sheet.
123 Fletcher Argue
Mon - Fri: 8:00 a.m. to 8:00 p.m.
230 Neil John Maclean Library
Mon - Fri: 8:00 a.m. to 4:30 p.m.
If your request is urgent, use the Chat tool in your browser for a faster response.