Cancellation Policy

We Accept Cancellations Based on the Following Criteria:

  • At least FOURTEEN BUSINESS DAYS before the course, you will receive a full refund.
  • THIRTEEN BUSINESS DAYS to ONE BUSINESS DAY before the course you will not receive a refund; however, substitutions* are available.
  • If you cancel less than 24 HOURS, or do not attend the course/seminar, you are NOT eligible for any refunds, transfers or credits.

* Substitutions refer to transferring to another course of equal value or substituting another person to attend the registered course.

** Please note we favour substitutions and there is no cost penalty. If you cannot attend, substituting another person is permitted any time up to and including the first day of the seminar. You may also transfer to another course however, all aspects of the cancellation policy apply only to the initial course registration.

Given unique cost commitments for the following programs,
these additional conditions will apply:

Advanced Program in Management, Leadership
& Strategy (Retreat)

Cancellation for the Advanced Program in Management, Leadership & Strategy (Retreat) will be based on the following criteria:

  • Full refunds will be given as per the cancellation policy less the resort non-refundable reservation fee listed in our agreement.
  • All cancellations must be received in writing by emailing

Municipal Management & Leadership Program

Cancellation for the Municipal Program will be based on the following criteria:

  • Two months (60 days) prior to the course, you will receive a full refund
  • One month (31 - 59 days) prior to the course you will receive a 50% refund
  • Less than one month (30 days or less) no refunds will be issued
  • In lieu of cancelling your registration, you may substitute another person to attend the course in your place.
  • All cancellations must be in writing by emailing


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Phone: (204) 946-0232

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Program Materials

All program materials are included in the program fee. Materials are provided upon commencement of the program. Materials may be emailed to participants prior to the program if necessary.

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