Covid-19 Resources

Community Financial Helpline (Facebook page)

The Helpline has been launched to answer questions from community members living on low incomes. It can be reached by calling or texting 431-813-4357 (431-813-HELP) or toll free 1-855-955-4234 (1-855-955-4CFH). Information provided by the Community Financial Helpline is free.

The Helpline can assist with questions about tax filing, obtaining identification, federal COVID-19 recovery benefits, other income supports such as EIA, benefits and credits such as the Canada Child Benefit, and debt management and credit counselling.

The Community Financial Helpline is operated by Community Financial Counselling Services (CFCS), Community Unemployed Help Centre, Immigrant and Refugee Community Organization of Manitoba (IRCOM), and SEED Winnipeg, with support from United Way Winnipeg, the Government of Canada, Prosper Canada, and the Province of Manitoba.

Poster - CERB
Poster - Benefits questions

Other Community Financial Helpline posters

Financial Relief Navigator for COVID-19

In response to the Covid-19 crisis, Prosper Canada developed the Financial Relief Navigator, an online tool that helps vulnerable Canadians access critical emergency benefits and financial relief from governments, financial institutions, telecoms and internet providers. While some other tools focus on only emergency benefits, the FRN acts as a one-stop portal where Canadians can access relief measures from all of these entities.

Financial Relief Navigator Home page Some unique features include:
  • Simple, intuitive navigation with plain language descriptions of benefits and financial relief measures.
  • Information on the impact of COVID-19 benefits on existing benefits that people may already be receiving (e.g. Social Assistance.
  • Information on relief measures in place for major banks, credit unions, utilities and telephone/internet providers.





Resources and Benefits

Booklet (2020)

Project summary