2021 Winter Term residence update

Student Residences is open and operational for the 2020-21 academic year. Although some residence buildings and/or room types will not be available this year, usual residence operations and services, including residence dining, will be offered as broadly as possible throughout the academic year. For the 2020-21 academic year, we will be offering accommodations in Pembina Hall and Arthur Mauro residences with single occupancy only.

If you are interested in living in residence for the 2020-21 academic year, some rooms are still available in Pembina Hall Residence and Arthur Mauro Residence.

  Apply for Winter Term  


We have compiled some information based on questions we have received from student correspondence and hopefully will provide you with a better idea of what living in residence will look like in 2020-21.

If you have questions about residence that is not found here, please feel free to contact our office at residence@umanitoba.ca and we will answer your questions as soon as possible. You may also chat live with our residence staff Monday to Friday from 9:00 a.m. - 4:00 p.m.

Health and safety

The health and safety of every student living in residence is of paramount importance to the University of Manitoba. Under the guidance of public health officials and in compliance with regulatory requirements we have and will continue to take a variety of measures to maximize safety in our community. These include, but are not limited to:

  • Restricting rooms to single occupancy
  • Limiting common area occupancy to allow for proper physical distancing , e.g., lounges, study areas, etc.
  • Physical distancing floor markers in higher traffic areas
  • Effective September 1, mandatory mask requirement in public spaces
  • Expanded cleaning and disinfection practices in all common areas and high touch surfaces
  • Providing self-isolation spaces and protocols for residents if needed
  • Plexiglass shields at service counters
  • Monitoring and/or restricting guest traffic in our buildings with added access control staff
  • Hand sanitizing stations outside lounges and in lobbies

In addition to regular cleaning duties, caretaking staff are taking additional measures to wipe down high-touch areas like door handles, elevator buttons, and light switches. At the dining hall, we have added more hand sanitizers at entry and exit and there is a staff person in the dining hall dedicated to cleaning surfaces.

If you have received a positive COVID-19 test or a health care directive to self-isolate, Student Residences has a protocol in place that would allow students to self-isolate in their own room and would include meal delivery service. In these cases, it is imperative that you contact one of our residence staff members immediately.


Meal plans for the Winter Term start on Tuesday January 5, 2021. The Fresh Food Company (FFC) will be open daily from 7:00 am to 8:00 pm Monday to Friday and 11:00 am – 8:00 pm Saturday, Sundays and holidays. The FFC will offer an all-you-care-to-eat service throughout the academic year with dine in and take out options available for all meals at all of its newly renovated dining stations. 

If you have not signed up for a meal plan and wish to add one, you can visit the Dining Services office in 2020 Pembina Hall or contact dining@umanitoba.ca to purchase a plan.

View meal plans

Please note that we anticipate the residence community kitchens will remain closed for the duration of the academic year.

Self-isolation in residence

Arrival and move-in

Under the Public Health Act and the Emergency Measures Act, all international students and domestic students east of Terrace Bay, Ontario are required to self-isolate for 14 days upon arrival to reduce the spread of COVID-19.

For your support and convenience, we are permitting you to self-isolate in your designated residence room upon arrival, but please note that Student Residences does not provide airport pickup. The Manitoba Public Health Act requires that you travel directly to where you are self-isolating. Ground transportation options, e.g., taxi, Uber, can be found here. You will be required to wear a mask with all transportation services. You may not use public transportation until your self-isolation is completed.

Move-in arrangements must be made ahead of time and are by appointment only. This can be completed on the application portal where you will be asked to select a move-in appointment. If your flight changes or cannot make your move-in appointment time, please notify us of the change as soon as possible by e-mailing residence.response@umanitoba.ca.

When you arrive, you will be checked in by one of our residence staff. No guests are permitted to assist you with your move-in but you will receive a moving cart to help move your belongings. You will receive your keys, general residence information and specific information about self-isolation and the services that will be provided to you for the 14 days. You will also receive an isolation kit with some essentials that will help you through this period. See Self-Isolation Basics and Self-Isolation Dining for more information.

Basic things to make sure you have with you upon arrival:

  • Bedding and towels
  • Electrical outlet adapter
  • Computer or smart phone (consider an ethernet adapter in case of wi-fi connectivity issues)
  • Non-perishable snacks
  • Toilet paper and toiletries

International travellers entering Manitoba after January 7, 2021 are encouraged to be tested for COVID-19 immediately upon arrival in Manitoba, regardless of if they are displaying symptoms, and whether they are visiting Manitoba or are returning from out of the country.
Please visit the Government of Manitoba website for more information. We strongly encourage you to get tested for COVID-19 immediately upon arrival in Manitoba.

You will be responsible for making an appointment with a provincial testing site when you arrive, and then a subsequent appointment after 7 days. University of Manitoba staff cannot make these appointments on your behalf – you must communicate directly with Health Links in order to arrange for COVID-19 testing appointments. 

In order to make an appointment you can:

- Call toll free at 1-855-268-4318 for an appointment of COVID testing.

- You can also book your COVID 19 testing appointment online here: https://patient.petalmd.com/login?groupId=5930&locale=en

If you do not have access to a private vehicle and cannot otherwise attend to a testing site on your own, Call Health Links (204-788-8200) and they will help you develop a plan to get you to a health facility safely. All Winnipeg testing sites are listed here:

For eligible international students covered by the Manitoba International Student Health Plan (MISHP) who are required to be tested for COVID-19 in approved testing sites, the medical expenses incurred for testing will be covered under your plan. For more information, please visit mishp.ca.


As of November 21, 2020, all travellers entering Canada, must report daily to ArriveCAN after entry.

You must report in order to:

 - Confirm that you've arrived at the address you provided for your quarantine or isolation location within 48 hours of your entry into Canada

 - Complete daily COVID-19 symptom self-assessments until the completion of your quarantine period or until you report symptoms

If you don't complete your reporting after you’ve entered Canada, you may receive phone calls or public health follow-ups.

Self-isolation basics

  • Self-isolation/quarantine related to travel will be 14 days long. For example, if you arrive on Jan. 5 at 10:00 am, you will be in isolation until January 19 at 10:00 am.
  • Self-isolation/quarantine means you do not leave your room (unless for a medical appointment). You will be unable to access any of the public spaces in our buildings including lounges, corridors, offices, laundry rooms and auxiliary spaces. Meals will be delivered, some water bottles will be supplied, and the tap water in your room is completely safe and drinkable.
  • If there is anything that you need during self-isolation please reach out by email to residence.response@umanitoba.ca. Someone will respond as quickly as possible to your inquiry. Please do not leave your room by visiting the AVM Housing Office or Pembina Hall Residence Life Office.
  • Isolating for 14 days can be mentally challenging for most people and we strongly encourage you to reach out to us if you require support or visit the UM’s Health and Wellness website
  • During your self-isolation, we ask you to follow Manitoba Health’s guidelines for self-monitoring your symptoms. This includes:
    • Taking your temperature twice per day – morning and evening (a thermometer and temperature tracking sheet will be provided in the isolation kit.)
    • Take the Manitoba Online COVID-19 Screening Tool to determine if you are having relevant symptoms and need to be tested or need to contact Health Links. You can also call 1-877-308-9038 for the tool in an interactive voice response format (IVR).
    • If the online screening tool advises you to seek medical attention you must contact Health Links Info Santé at 204-788-8200 or toll free at 1-888-315-9257.
  • Garbage bags will be supplied and you can leave garbage outside your door. It will be picked up regularly.
  • For laundry service, an e-mail request is required. Laundry will be sent out for cleaning by an external vendor and the expense will be charged back to the student.
  • All mail or parcels will be delivered directly to your door by a member of our staff. External food delivery services, e.g., Skip the Dishes, Uber Eats cannot not be delivered to your room by our staff and delivery drivers are not permitted to enter the building.

Self-isolation dining

Once you check-in or notify our staff that you require self-isolation services, a meal order form will be sent to you electronically. At the bottom of the form there is a place to click and submit the form. Please use this to submit the meal form. Meal order forms are for a one-week period only. They will be re-issued every Sunday morning. Completed meal order forms are required in order to receive meals.

  • Unless otherwise noted, meals are delivered 3 times per day directly to your door at 9:00 am (breakfast), 12:00 pm (lunch) and 5:00 pm (dinner).
  • The number of meals you receive is up to you. If you complete a weekly form indicating you want X number of meals, this is what you will receive.

If you have concerns about dietary restrictions, a meal was missed, or any meal related inquiry, please e-mail isolationmeals@gmail.com directly. If you do not receive a timely response, please contact residence.response@umanitoba.ca.

Information about fees related to self-isolation requirements

There are no additional room fees for self-isolation services but room charges will apply for early move-in dates to accommodate self-isolation requirements.
Please contact our office directly for specific fee information and rates that may apply to you.

Students with a meal plan:

Self-isolation meals are generally included in your meal plan. However, if the number of meals you select to be delivered during self-isolation exceeds the weekly meals prescribed by your meal plan, there are additional costs as listed below. 

If you live in AVM and have no meal plan, all meals ordered will be charged as follows: 

  • Breakfast: $5
  • Lunch: $8
  • Dinner: $10.50

We will adjust your residence fee account accordingly and any amount owing will be due with standard residence and tuition fees.

Off-campus housing

For off-campus housing, visit Places 4 Students. For information about your rights and responsibilities as a tenant, including questions about rent payment and evictions visit the Residential Tenancies Branch.

Most commonly asked questions for students in residence

Can I live in residence even if my classes are online?

Yes. We recognize that more than ever, students need to stay engaged and require a supportive learning environment. We are committed to continuing to provide on-campus living options to UM students this year and our Residence Life team is working on new and creative ways to create such an environment despite the social limitations that may present itself due to COVID-19.   

To apply, visit the Residence Application page in the residence portal.

If I have to return to complete my Fall Term, in-person lab(s), can I stay in residence?

Students seeking accommodations in residence due to Fall Term lab or in-person course requirements for the period of January 5 – 15, 2021 only, may be able to do so; however room offer priority will be given to students seeking accommodations for the entire term. If you are interested in short-term accommodations in residence for the January 5 -15 (and the required 14-day self-isolation period in the case of international students and those east of Terrace Bay, Ont.), please contact our office directly at admissions.residence@umanitoba.ca for more information on fees and availability.

What are you doing to make Student Residences as safe as possible?

The health and safety of every student living in residence is of paramount importance to the University of Manitoba. Under the guidance of public health officials and in compliance with regulatory requirements we have and will continue to take a variety of measures to maximize safety in our community. These include, but are not limited to:

  • Restricting rooms to single occupancy
  • Limiting common area occupancy to allow for proper physical distancing , e.g., lounges, study areas, etc.
  • Physical distancing floor markers in higher traffic areas
  • Expanded cleaning and disinfection practices in all common areas and high touch surfaces
  • Providing self-isolation spaces and protocols for residents if needed
  • Plexiglass shields at service counters
  • Monitoring and/or restricting guest traffic in our buildings 

Can I live in any building I choose this year?

Only Pembina Hall and Arthur Mauro Residences will be available this year. Arthur Mauro suites will be single occupancy, i.e. one student occupying a single bedroom in a two-bedroom suite. Students can choose to live in either building with the exception of students 27 years or older. Rooms on the 6th floor of Arthur Mauro Residence will be assigned to applicants 27 years or older.  

Room and meal plan rates

Why are Mary Speechly and University College closed?

Traditional dorm style residences with community bathrooms and showers have more obvious challenges as it relates to physical distancing and disinfection frequency. At the present time and with health and safety in mind, we have opted to only offer accommodations with in-suite private bathrooms and showers.

Can I request a roommate this year?

At this time, double occupancy and roommate requests will generally only be granted for same family members wanting to share accommodations; some other exceptions may apply. Please contact our office by e-mail to request this type of accommodation.

With classes being offered mostly online, do I need to be a full-time student to live in residence?

Yes. Only full-time students, i.e., minimum 9 credit hours per term for undergraduates, are permitted to live in residence. Contact our office if you are not sure if you qualify as a full-time student. 

What if my situation changes and I choose to withdraw from residence after I moved in?

In order to withdraw from residence, students are required to complete the online withdrawal form located on the residence portal. This year, normal financial penalties from withdrawing prior to the end of the contract will be mitigated. Approved withdrawals will be assessed administrative fees and any refunds/charges will be based on a prorated formula.

What will residence dining look like this year?

The Fresh Food company (Residence Dining Hall) will be open and will continue to offer a variety of meal plans to choose from. The standard number and variety of stations, menu options and the all-you-care-to eat concept will be offered for the 2020-21 academic year; however the number of persons permitted in the dining hall and self-service options will be dependent on prevailing public health orders/restrictions. Take-out options with reusable containers will be available for all meals.. 

Will the community kitchens remain closed this year?

The number of students permitted to gather in one place is dictated by Public Health orders/restrictions and our ability to manage those spaces with proper protocols and safety measures in place. Until such time, the community kitchens will remain closed.

Will lounges and other common spaces remain open?

Currently, our lounges and study spaces remain open with limitations on the number of students permitted in that space at one time. We anticipate that this will continue throughout the year but is ultimately dictated by Public Health orders/restrictions. 

Will I have to self-isolate if I arrive from outside of Manitoba? Do I have to tell you that I am self-isolating?

All international students and all domestic students arriving from locations east of Terrace Bay, Ontario, and the Canadian Territories will be required to declare this during the application process. Students can self-isolate in their designated rooms upon arrival. Student Residences will provide isolation kits for those residents and Residence Life staff will provide contactless meal deliveries and garbage/recycling pick during this isolation period. All residents that are self-isolating on campus will be asked to use the COVID-19 Online Screening Tool and monitor their own health regularly.

I am worried about getting sick. What can I do to prevent getting sick or spreading the virus after I check in?

In addition to including regular handwashing/sanitizing into your daily routine, all residents should practice physical distancing to avoid close contract (within two metres) with anyone.  Student Residences has taken steps to make physical distancing easier by limiting the amount of residents allowed in common spaces and elevators and the use of floor marker indicators in high traffic areas. All programs offered by Student Residences will be guided by physical distancing guidelines as set out by the Province of Manitoba.

I applied to live in residence for the full academic year, but now I only want to live in residence for the Winter Term. What steps do I need to take to make sure I get a room for the Winter Term?

You will not need to pay another $50 residence application fee for January 2021 if you have already paid one for Fall 2020. Spaces are available for Winter Term.

Apply to live in residence for Winter Term

I am interested in living in residence for the Winter term only and have not applied yet. When can I do this?

Applications for the Winter Term are now being accepted. 

Apply to live in residence for Winter Term