Resources if you are ill

If you are a student who is ill and unable to get food, medical or other necessary supplies, there are resources and options to help you.

If you are experiencing any COVID-19 symptoms, even if they are mild, stay home. Use the province’s COVID-19 online screening tool to determine next steps – this tool is also available in an interactive voice response (IVR) format, at 1-877-308-9038. You can also visit the Common COVID-19 Questions for Students for more information.

Finding a doctor or a clinic near you

If you are living in Manitoba and do not have a family or primary care doctor, visit the Government of Manitoba Family Doctor Finder page to find one in your area. If you search “doctor near me” online, you will find a list of all the walk-in and private clinics nearest to your home. 

Access to health care for international students

Any international student who is registered with the University of Manitoba will be covered by the Manitoba International Student Health Plan (MISHP). This includes degree-seeking students, English Language Centre program students, and those in Extended Education certificate programs.

MISHP provides you with primary health coverage, which allows you to access medical services in Canada from doctors, clinics and hospitals. To find out where to go for the health issue you are experiencing, visit myrightcare.ca or mishp.ca.

For eligible international students covered by MISHP who are required to be tested for COVID-19 in approved testing sites, the medical expenses incurred for testing will be covered under your plan. For more information, please visit mishp.ca.

Please note that newly enrolled international students are covered on an emergency basis for up to one (1) calendar month prior to the start of their first academic term. During this period, medical treatment and testing for COVID-19 will only be covered if symptoms began after departure from your home country.

Do I need a medical note if I am sick?

If you are unable to meet a course requirement due to medical circumstances you are currently not required to submit a medical note. However, you are required to contact your instructor or academic advisor by email to inform of the missed work and to make arrangements for extensions, deferrals, or make-up assignments. Please follow these guidelines if you are unable to meet an academic requirement for your courses:

  • Contact your instructor for term work such as a class, quiz, midterm/test, assignment, lab;
  •  Contact an advisor in your faculty/college/school of registration for a missed final exam (scheduled by the Registrar’s Office, during the official exam period);
  • Inform your instructor/advisor as soon as possible do not delay. Note for final exams, students must contact within 48 hours of the date of the final exam; and
  • Email your instructor/advisor from a U of M email address, and include your full name, student number, course number, and academic work that was missed. 

Use this form (PDF) to help you to communicate with your instructor or academic advisor.
 

Mental health supports

If you are in need of supports or resources, you’ll find a variety of mental health and wellbeing supports accessible to students, faculty and staff.

Food, medicine and other household supplies

Many Winnipeg grocery stores have curbside pick-up or delivery options. If you are self-isolating, delivery is the best option.

Please note that this list may not include all options available for your area.

Grocery and pharmacy
Name

Pharmacy 

(in store)

Delivery Pick-up
Save on Foods Yes Yes Yes
Walmart Yes Yes* Yes
Superstore Yes Yes* Yes

Costco
(Non-perishable food and
household supplies by delivery

Yes Yes  
Grocery only
Name Delivery Pick-up

Dakota Family Foods
(Place orders by phone)

Yes  
Cantors Meats Yes  
Downtown Family Foods Yes  
Food Fare Winnipeg Yes Yes

UM’s Food Bank is also an option for food delivery. While the food bank is closed for in-person visits, they are able to provide contactless delivery from Food Fare Winnipeg. Visit see the UM Food Bank website for instructions and how to order a food hamper.

Pharmacies
Name Delivery
Rexall Yes
Shoppers Drug Mart Yes

The Pharmacy in UMSU University Centre remains open as an essential service, but at reduced capacity of 25%. Hours of operation: 8:30 a.m. to 4:30 p.m. Monday to Friday. To access, please use the East main doors off of Chancellor’s Circle on the lower level of UMSU University Centre.

 

Other grocery and pharmacy delivery companies:

* Instacart provides delivery from several grocery stores, drugstores and other retailers that offer food and medicine: Walmart, Real Canadian Superstore, Bulk Barn, M&M Food Market, Shoppers Drug Mart and Staples.

If you are experiencing an unexpected financial expense, see the Financial supports section below.

Personal supports for students

Nothing is more important than your health and wellness during this time. Please follow guidelines from Manitoba Health and the Public Health Agency of Canada in order to keep yourself safe and healthy.

Health and Wellness resources for students

There are many UM health and wellness resources available to you during this time.

UHS virtual appointments can be booked by calling 204-474-8411, Monday through Friday, 8:30 a.m. - 4:15 p.m.*

University Health Service (UHS) Fort Garry now has a temporary trailer open in the B parking lot. Students can receive in-person or remote services. Appointments need to be booked in advance.

Monday through Friday, 8:30 a.m. - 4:00 p.m.*

B-Lot temporary Trailer
204-474-8411

University Health Service (UHS) Bannatyne clinic opened in October 2020. Rady Faculty of Health Sciences students can receive in-person or remote services.

Tuesdays and Thursdays, 8:30am-4:15pm*

P309 – Pathology Building
204-474-8411

*Hours may vary due to COVID-19 restrictions and staffing. Phones are closed from 12:30pm-1:30pm.

If you are in need of prescription refills, please contact your pharmacy and they will fax or call the medical staff to fill your prescriptions. As a reminder, UHS has an on call service which can be reached at 204-474-8411 and is staffed 24 hours a day.

As an essential service, the Pharmacy in UMSU University Centre will remain open during regular hours from 8:30 am to 4:30 pm Monday to Friday but will be reduced to 25 per cent of normal capacity. To access, please use the East main doors off of Chancellor's Circle on the lower level of UMSU University Centre. You can call in for a refill at 204-474-9323 or have your doctor’s office fax in the prescription at 204-474-7572 and it will be sent out to you on or off campus. 

For information on how to apply to Manitoba’s Pharmacare drug benefit program for Manitobans whose income is seriously affected by high prescription drug costs during the COVID-19 situation, visit the Pharmacare website.


UMSU Health and Dental Plan provides coverage for 80% of all prescribed medications up to $10,000 or covers the MB Pharmacare deductible. Find out more information on this website.


Individual counselling services are being offered to students by phone through the Student Counselling Centre (SCC) at 204-474-8592 - 8:30 am – 4:30 pm, Monday to Friday. Only individual counselling services are being offered by phone at this time – all of our groups and workshops have been suspended for the time being. SCC has prepared a resource on emotional wellness during COVID-19 which includes helpful tips, links to apps and information on accessing mental health services on campus and within the community. Additional sources of information and resources are available.

Central Neighbourhoods has compiled a list of BIPOC mental health care professionals.

The Health and Wellness Office is available to all UM students to provide information and support for their health and wellbeing. The Health and Wellness Office continues to provide support through telephone and email. Please contact the Health and Wellness Educator 204-295-9032 or britt.harvey@umanitoba.ca for more information.

To access Naloxone kits at this time please visit the Street Connections website to find out where free (and for purchase) kits are available. 


The Sexual Violence Resource Centre remains open for services by phone and email. UM students, staff and community members who are seeking information on sexual violence, or who are seeking support regarding an experience of sexual violence are encouraged to contact SVRC staff at: svrc@umanitoba.ca204-474-6562. Staff hours are 8:30 am - 4:30 pm, Monday to Friday. For information about getting support after hours, visit the Sexual Violence and Education website.


Student Advocacy and Case Management is accepting student intakes and inquiries by phone and email. To book a phone, email, or online appointment with a Student Advocate or Case Manager, please contact us by phone 204-474-7423 or email stadv@umanitoba.ca. Visit the Student Support Case Manager website for more information.


At its heart, spirituality reflects our human longing to find meaning and make sense of our place in life. Spiritual Care can provide services that include connecting you with spiritual leaders. To access services remotely please email edgar.french@umanitoba.ca or call 204-272-3190. To contact an Elder, please email isc@umanitoba.ca.


Student Services at Bannatyne Campus is available by phone or email. Operating hours are 8:30 am - 4:30 pm, Monday to Friday, with extended hours for counselling. Connect with SS@BC by their confidential phone or email: 204 -272-3190 or bcss@umanitoba.ca.


Wellness Together Canada (WTC) is a free and confidential, online portal offering a wide range of virtual supports related to mental health and substance use issues. Services include immediate crisis support, virtual counselling options, group support, self-guided resources, and more. WTC is funded by Health Canada and is not affiliated with the University of Manitoba.  

How to eat healthy during the pandemic

It’s important to eat well but it’s also getting more and more difficult to go out shopping. Some options for you include: grocery delivery or pick-up or try restaurant delivery – use an app, or check if your local favourite delivers. Just make sure to wash your hands and leave all excess packaging outside if you can.

If you go in person to pick up groceries, attempt to limit shopping to once/week, stay at least two metres away from others, wear a mask and wash your hands when you return home. Before you go, note that many retail stores, shopping malls and restaurants have changed their hours. Please check their websites or social media accounts, or call them directly, for the latest information. 

We also understand that money may be tight, and you may need to look to a food bank. Some options include:

  • UM’s Foodbank is closed for in-person visits right now, but they are offering contactless delivery from our partner, Food Fare Winnipeg. Visit the UM Food Bank website for more info on who is eligible and how to request a hamper.
  • Harvest Manitoba (formerly Winnipeg Harvest) is another food bank option. They are not open to in-person visits right now, but you can request help online or by phone. Find out how on their website
  • Agape Table provides $1 or free breakfast and has a foodbank. Monday to Friday from 8:00 am – 10:30 am. Located at 364 Furby Street. Contact at 204-786-2370 or find more information on the Agape Table website.
  • Oak Table provides free lunch service Monday- Thursday between 11 am – 3 pm. Located at 109 Pulford Street.
  • Ma Mawi Wi Chi Itata Centre Inc. for emergency supplies of food, basic sanitary needs, baby needs. 9 am – 7 pm weekdays, 9 am-4 pm weekends. Call McGregor location at 204-925-0330/204-925-6816 or Spence location at 204-925-0352/204-925-0348.

If you are out of Winnipeg check out Food Banks Canada to find Food Banks located near you.

How to stay active during the pandemic

The Active Living Centre (Fort Garry campus) and Joe Doupe Recreation Centre (Bannatyne campus) are now open at 25 per cent capacity.

It is important for your mental wellbeing to stay active and keep moving. Recreation Services also offers online options, resources and great workouts you can do at home through their Virtual Health and Fitness page.

There are many other online options for home workouts to match what you are looking for – from yoga and meditation to pilates, from cardio to weight bearing – and options for different levels of mobility and flexibility such as:

Find information about:

Financial supports

If you are concerned about your finances during this time, here are some resources that may be helpful.

UM emergency loans

If you are experiencing an unexpected financial expense, the UM emergency loan programs may be able to assist you with short-term (interest/payment free) loans. 

Food banks

We also understand that money may be tight, and you may need to look to a food bank. UM’s Food Bank is closed for in-person visits but are able to provide contactless delivery from Food Fare Winnipeg. Visit see the UM Food Bank website for instructions and how to order a food hamper.

Harvest Manitoba is another food bank option. They are not open to in-person visits right now, but you can request help online or by phone. Visit the Harvest Manitoba website to find out how.

Financial support for Indigenous students

The Indigenous Student Centre (ISC) has compiled additional financial resources that may be useful if COVID-19 has impacted Indigenous students’ work or income.

Winter 2021 UM Technology Support Program

If you are in need of a personal computer for your studies, you may be eligible for a $500 subsidy (plus taxes) per student towards the purchase of a laptop through the UM Bookstore.  

To be eligible you must*: 

  • be a full- or part-time UM student currently registered in remote learning courses for Winter Term 2021; 
  • lack consistent access to a personal computer that meets requirements for remote studies at UM; 
  • declare a lack of financial resources to purchase a computer that meets the stated requirements; 
  • be in good academic standing (for undergraduate students minimum 2.0-degree GPA, for graduate students 3.0-degree GPA); 
  • be in good financial standing with the university (i.e., no financial holds currently on account for overdue fees). It is not required that students have paid their winter 2021 fees when applying for this support.  

* Those who don’t qualify or aren’t chosen for the subsidy will be considered to receive a refurbished desktop computer through IST. There are currently a limited number of computers available - we will reach out to those students after the subsidy program closes. 

To apply, email student.tech.fund@umanitoba.ca as soon as possible. A brief application form will automatically be emailed to you. The sooner you apply, the sooner your application can be reviewed. You will receive notice of the results of your application as soon as possible.  

For more information on the types of laptops, please contact the Bookstore directly.

Discounted Mobile Internet Plans

We know that reliable internet service can make a difference when you’re taking classes remotely. That’s why UM has partnered with Bell MTS to make accessing technology more affordable. If you’re an undergrad or graduate student, show your student card at select Bell MTS locations between January 25 and February 28 to receive 10GB of bonus data on a Flex Data Mobile Internet plan. Students are also eligible to purchase select Mobile Internet devices at a reduced rate.

Support for filing your taxes

The Community Volunteer Income Tax Program has advised that individuals can use the free tax software found on the Government of Canada website to file their tax returns. If you have any questions regarding how to file, where to claim items, etc., call 1-800-959-8282.

If you are looking for off-campus housing

For off-campus housing, visit Places 4 Students.

For information about your rights and responsibilities as a tenant, including questions about rent payment and evictions visit the Residential Tenancies Branch.

Landlords may be open to work with tenants to defer a portion of rents. Landlords are able to access the deferral programs offered on taxes and utilities, and in some cases mortgage payments. 

For homeowners, the City of Winnipeg is deferring the deadline for payment of property taxes and allowing a stop on TIPP payments.

Academic support

There are many resources and options available at UM to help you successfully complete your studies.

Fall and Winter Terms compassionate grading - questions and answers

What are the grading accommodation options for Fall Term 2020 and Winter Term 2021?

You may choose to exclude from your University of Manitoba academic record either:

a)    up to one (1) grade received in Fall 2020 Term, and up to one (1) grade received in Winter 2021 Term,

or

b)    up to one (1) grade received in a spanned course which runs through both Fall 2020 and Winter 2021 Terms.

Your Grade Point Average (GPA) resulting from the exclusion of one or two grades will be used for program progression, probation, suspension, requirements to withdraw decisions, and to determine eligibility for UM bursaries and scholarships.

The grade(s) you choose to exclude will remain on your UM transcript and will be used to meet admission requirements and included in the GPA for admission to all undergraduate and graduate programs at the University of Manitoba.

There is time to make decisions about Fall 2020 and Winter 2021 course grades. You will have until the end of the day on Monday, May 31. Ultimately, students who are registered in Winter Term courses do not have to make a decision about Fall course grades until both terms are completed.

You may also choose to do nothing at all and accept your final grades as granted.

 

How will this affect my ability to progress in my program?

The grade(s) you choose to exclude will not be used in assessing program progression, probation, suspension, and requirements to withdraw.

The grade(s) you choose to exclude will be used for meeting course and pre-requisite requirements and to meet credit hour requirements towards a degree.
 

Can I use the grade(s) I chose to exclude to satisfy course pre-requisite or co-requisite requirements?

Yes.

 

What if I want to apply to another program at the University of Manitoba?

The grade(s) you choose to exclude will remain on your UM transcript and will be used to meet admission requirements and included in the GPA for admission to all undergraduate and graduate programs.

 

What if I want to apply to another program at another university?

The grade(s) you choose to exclude will remain on your UM transcript and will be used by that university to assess eligibility as determined by their own admission requirements and regulations.

 

What are the implications for my transcript?

The grade(s) you choose to exclude will remain on your University of Manitoba transcript and will be excluded from your term GPA.

 

What if I have already VW'ed from a course?

If you have already made the decision to Voluntarily Withdraw from a course, you made a choice based on your own reasons. Each situation is unique and you made your choice based on what was best for you. VWs are a final decision and you will not be able to reverse any previously made VW choices.

 

I was involved with academic misconduct and my final grade has a DISC notation. Can I still request to exclude the course where I received discipline?

No, DISC notations are excluded from grade accommodations. 

 

Who can I talk to?

Talk to an academic advisor in your Faculty/College/School if you have questions about the impact of excluding a grade. 

Talk to the Admissions Office if you have a question about your application to another program at the University of Manitoba. The Undergraduate Admissions Office can be reached by phone at +1 204-474-8808, or toll-free in North America at 1-800-0432-1960, ext. 8808, or via email at admissions@umanitoba.ca.


When can I do this and how do I exclude a grade?

You will be able to see your Fall Term results before deciding on whether or not to exclude a grade. A widget in UM Learn to make the course choice for courses completed in Fall 2020 will be available starting January 25, 2021 and will close on March 1, midnight. The widget will become available again at the end of the winter term.

  • You will be able to make a decision on Fall Term courses only if you are not registered in spanned (Fall 2020 Term and Winter 2021 Term) courses.
  • The mechanism (widget) will be available again in a similar time frame at the end of the Winter 2021 Term. At this time, you will be able to exclude a Fall Term grade or a winter term grade or a grade from a spanned course. Please check back here and watch for further communications as the dates for Winter Term and spanned courses are confirmed.
  • Once you have excluded your grade(s) you will not be permitted to make any further changes in UM Learn. You will have to contact an academic advisor in your home Faculty/College/School if you have questions about your selection.

Medical note policy for students

Students who are unable to meet a course requirement due to medical circumstances are currently not required to submit medical notes. However, students are required to contact their instructor or academic advisor by email to inform of the missed work and to make arrangements for extensions, deferrals, or make-up assignments. Please follow these guidelines if you are unable to meet an academic requirement for your courses:

  • Contact your instructor for term work such as a class, quiz, midterm/test, assignment, lab;
  • Contact an advisor in your faculty/college/school of registration for a missed final exam (scheduled by the Registrar’s Office, during the official exam period);
  • Inform your instructor/advisor as soon as possible do not delay. Note for final exams, students must contact within 48 hours of the date of the final exam; and
  • Email your instructor/advisor from a U of M email address, and include your full name, student number, course number, and academic work that was missed.

Please use the form below to help you to communicate with your instructor and/or your academic advisor.

Download the 'missed school work' form

Classes and other academic matters

Learn about schedules, important dates and registration information to keep you informed about what's coming up.

Limited Access is currently not in effect. This means that if you VW (voluntarily withdraw from) a course in Winter Term 2021, or complete a course and wish to repeat it next year, you will be able to register at the same time as your other courses without this restriction, subject to space availability. 

International travel (exchanges, internships, etc.) Student travel for University purposes (exchanges, co-op, research, internships, etc.) to international destinations is suspended for Winter Term 2021. Students are encouraged to work with their exchange coordinators to make alternate arrangements, where possible.

This suspension does not include travel for degree-seeking international students to and from UM. International students should continue to check the international student supports page for the latest information.

Student life

There are many ways for you to make connections at UM during this remote learning period.