Q: How do I get access to EPIC and/or Concur? A:
Q: How do I get access to FAST and/or Banner? A:
Q: How do I get more training for Aurora Finance? A:
Q: How do I change/update my security profile? A:
Q: How do I change my password? A:
Q: Is there anything that needs to be done in the Aurora Finance Systems when someone leaves a department? A:
Q: I’m trying to find the Account code for …? A:
Q: Why do some units only have an FA rather than a full FOAP? A:
Q: How do I print an Accounts Receivable invoice? A:
Q: I receive a “Form Invalid” message when I try to open form X? A:
Journal Entries and Interdepartmental Charges
Q: I need help completing a Journal Entry or Interdepartmental Charge? A:
Q: How do I know which Journal Type code to use? A:
Q: How do I print a JE/IDC (before it is completed)? A:
Q: How do I delete a JE/IDC? A:
Q: My JE/IDC won’t let me use Account code X? A:
Q: What is the Bank code? A:
Q: What do the Error Status codes mean? A:
Q: I receive an “Unable to Post” message when I try to post an IDC? A:
Q: How do I run the Macro for the Transaction Details report? A:
Q: What do the document codes mean in FAST? A:
Q: Which reports should I use for reconciling FOPs? A:
Q: What do I do with the item that says "Reconcile" in my EPIC To Do box? A:
Q: How do I create a Contract in EPIC? A:
Q: How do I create a Non-PO Invoice in EPIC? A:
Q: How do I make a Purchase? A:
Q: Do I include taxes when creating a Purchase Request? A:
Q: I cannot find a supplier in EPIC. What do I do? A:
Q: Which commodity code should I use? A:
How do I get an Aurora Finance User ID?
See the following document: Set Up My Security Access for Aurora Finance.
How do I get access to EPIC and/or Concur?
Access to EPIC and/or Concur is granted by sending in the Aurora Finance Systems Access Request form and completing training either online or in-class. To find out if there any upcoming in class training sessions, please visit the Learning and Organizational Development website for course registration.
As sessions are scheduled, they will be available for registration on the Learning and Organizational Development website. You can also view our Online Learning options. If you cannot find the session you are looking for, contact Aurora Finance Customer Service at 480-1001 to discuss other options.
How do I change/update my security profile?
Contact Aurora Finance Customer Service at 480-1001.
How do I change my password?
Password changes are completed in signUM and will synchronize with all Aurora Finance Systems you have access to log in.
Is there anything that needs to be done in the Aurora Finance Systems when someone leaves a department?
The first step to take in this process will be to complete the Aurora Finance Systems Access Termination Request form to remove access to the Aurora Finance systems for this individual.
Depending on the responsibilities of the person that has left the department, you may also need to complete these tasks:
For further assistance, contact Aurora Finance Customer Service at 480-1001.
How do I run the Macro for the Transaction Details report?
To run the Macro for the Transaction Details report, open the Excel Macro and export your Transaction Details from FAST. Within your FAST file, select the View tab and choose Macros then select View Macros. The Macro should be listed in the window that appears. Select Run. The process will run and reformat the report into a more manageable list of transactions to reconcile.
Click here to download the Macro and view more detailed instructions.
Which reports should I use for reconciling FOPs?
There are various reports available to you to review your financial information. See the Monthly Reports that can be part of your reconciliation process.
I get a “Forbidden” error?
Your security setup on your workstation is denied access through the University of Manitoba firewall. To resolve this issue, please contact the IST Help Desk or IT support group who serves your department.
I’m trying to find the Account code for …?
Review the following documents on the Aurora Chart of Accounts page:
- Revenue and Expenditure Account Types
- Aurora Expenditure Account Definitions
- Completing a FOAPAL on a Form
Remember that expenditure accounts always begin with a 7 and revenue accounts always begin with a 5.
Sometimes you can use an Account code based on purpose rather than exact item - e.g. you may not find a code for chemical shipping, but we do have codes for inbound and outbound freight.
When completing forms for FA transactions you can use 9’s to fill in the missing FOAP elements on the form. The use of 9’s is not required in Banner screens.
You may not be able to ID charge FA units; use the external invoicing procedure for those transactions.
How do I print an Accounts Receivable invoice?
You cannot print an invoice directly from Banner. You’ll need to use the cView report viewer to print these reports. For help with printing, see the document Print Invoices.
Your invoice number is the discrete value cView will ask for.
I receive a “Form Invalid” message when I try to open form X?
This message means your security profile doesn’t give you permission to view that form. Call Aurora Finance Customer Service at 480-1001 to request a profile update.
I need help completing a Journal Entry or Interdepartmental Charge?
There are many elements to keep in mind when processing JEs and IDCs. The Manuals and Resources page contains extensive documentation on these topics as well as the Journal Entries and ID Charges guide provides step by step instruction. After reviewing those documents, if you still have questions, contact Aurora Finance Customer Service for assistance at 480-1001.
For further details, see Journal Types.
How do I print a JE/IDC (before it is completed)?
From a Transaction Detail record sequence, select the Related menu and choose Access Transaction Summary Details (FGIJSUM). This screen will show you all of your sequences, the J#, your totals and any status errors you may have. You can use this screen to print a JE/IDC for your files and it is also a good screen to review your transaction prior to completing it.
How do I delete a JE/IDC?
As long as the JE/IDC is still In Process you can delete the record by navigating to the Document Total field on the Information block and then clicking Delete Record twice. The first click will generate a warning and the second click will delete the document total. Once the Document Total field has been cleared in this manner, that J# becomes hollow and your JE/IDC has been deleted.
If you’ve already completed the JE/IDC, you can’t just delete the record; you must first make a reversing JE/IDC to correct the error and then generate a new JE/IDC with the proper details.
My JE/IDC won’t let me use Account code X?
There are some restrictions on which codes you can use when you create a JE/IDC. For example, credit transactions require an internal income account (53xxxx) and the revenue Program code (0000). JE/IDCs involving capital equipment codes (726xxx) or land, building & acquisition codes (73xxxx) need to be processed by Capital Asset Management.
What do the Error Status codes mean?
The desired status for each sequence record of your JE/IDC is Postable, but sometimes you’ll receive a status of Error or NSF.
Here are some tips for getting the status to change to Postable:
Note: Clicking the Save button will force a status check.
I receive an “Unable to Post” message when I try to post an IDC?
This message means you don’t have security to post IDCs into that unit. Call Aurora Finance Customer Service (480-1001) to request IDC access.
What do I do with the item that says "Reconcile" in my EPIC To Do box?
An item listed in your to do box with the action "Reconcile", refers to an invoice that has been submitted by the supplier but an item listed does not match the Purchase Order. In this case, you will need to reconcile the invoice to authorize it to be paid. To view the steps in completing the reconciliation of an invoice, please see the document How to Reconcile an Invoice.
Do I include taxes when creating a Purchase Request?
No, you do not include taxes when creating a Purchase Request in EPIC. All taxes are processed in the background of the system and are paid according to the invoice that is received by Supplier Payment Services. Only enter the subtotal amounts for the products and/or services that you add into your Purchase Requests in EPIC.
Which commodity code should I use?
When searching for a commodity code, first use a broad description of your item/service then further refine your search to narrow down the results. You can also view the EPIC Commodity Code Quick List webpage.
Why am I getting an Authentication Error when signing in?
You may experience an error when you try to login. This can be caused by a typing error or by the login process not recognizing your password.
If this happens, open a new browsing tab, close the window that had the error and try again by selecting the Banner link. Most times you will be automatically logged into Banner.
If this option does not work for you do the following:
1. Clear the cache on your browser.
2. Close all the windows for that same browser.
3. Relaunch the browser.
4. Before you try to access Banner, make sure you have selected an incognito or private browsing session. (Click here for instructions to get to an incognito or private browsing session)
5. Enter your user ID and password.
6. You should be logged in and see the main navigation page of Banner.
I got a Service Invocation Failed error. What is this?
This can occur periodically due to browser memory.
You must log out before you will be able to access any Banner pages. If you were not using an incognito or private browsing session, follow these steps:
1. Log out of Banner.
2. Clear your browser cache.
3. Close your browser window.
4. Start again using one of the following recommended browsers in an incognito or private browsing session:
- Google Chrome
Why am I getting the error "This page isn't working"?
You may encounter this error when trying to log in or access Banner pages. This can be caused by browser memory. To reduce this error from occurring, you can change your browser settings to automatically delete the cache and cookies upon exiting the browser. This will not stop the error every time, as it can still occur if you open a new tab after automatically being logged out of Banner, however it will reduce the issue significantly. Instructions on applying this setting can be found here.