Examples of information security incidents which should be reported include, but are not limited to:

• Harassing email
• Phishing or spoofing emails
• Viruses/email hoaxes
• Incidents in the open-area computer labs
• Loss, theft or damage of a device, media or paper records
• Malicious software on systems
• Attempts (failed or successful) to gain unauthorized access to a system or its data
• Defacement of a University website

If you suspect that you have been the victim of a phishing attack it is important that you report the incident to us as soon as possible.

Spam email can be reported to spam@umanitoba.ca

How to Report an Information Security Incident

Please use these options to report an information security incident:

In person: IST Service Desk (123 Fletcher Argue, Mon-Fri, 8:00am to 8:00pm or 230 Neil John Maclean Library, Mon-Fri, 8am to 4:30pm)
By phone: (204) 474 8600
Via email: servicedesk@umanitoba.ca

NOTE: In certain circumstances, due to the sensitive nature of an incident, people may be concerned about reporting to the IST Help and Solutions Centre.  In such cases, the person may directly contact the Information Security Team at: infosec@umanitoba.ca

---

Information and Resources:

► What is malware or spyware? ► What is malware or spyware?
Malware or spyware is an umbrella term for malicious software or programs that access your data discreetly by infecting your technology. They almost always do some kind of harm.
► What is spam?► What is spam?
Spam is unsolicited junk email normally with some kind of sales or advertising content.
► What is phishing?► What is phishing?
Phishing is electronic identity theft and could lead to financial theft
► What is the University doing about phishing and spam?► What is the University doing about phishing and spam?
We employ an email security solution called Ironport but no spam or email filter is perfect so we advise that everyone should be aware of best practices and remain vigilant when opening email from unfamiliar sources and clicking suspect links
► Where do I report a non-information security incident?► Where do I report a non-information security incident?
To report a non-information security incident, contact Security Services