More Information About Document Delivery

What is Document Delivery?

The Document Delivery service provides access to research material not held in the University of Manitoba Libraries. Patrons may request materials from local suppliers outside the University of Manitoba Libraries system, or from other suppliers around the world.

Some requests receive special treatment under the Library Express. Library Express ensures 48 hour service for materials requested from participating local libraries.


What is not available by Document Delivery?

  • Rare books.
  • Original journals or paper editions of newspapers. (Photocopies of articles are available, one article per issue only.)
  • Photocopies of entire publications.
  • Anything a holding library does not wish to lend.

How Much Does it Cost?

UM Faculty, staff and students: No charge
Health Sciences Centre staff and students: No charge
UM Retired faculty and staff: No charge
Faculty and graduate students from out-of-province universities with External Borrower cards: No charge
Alumni and the public with (or without) External Borrower cards: No service available.

Requesting Documents

Patrons are encouraged to place requests through our Patron Request Form. You must fill out a separate request form for every item. If you have trouble using our online forms, please contact the Document Delivery staff.

The University of Manitoba Libraries reserves the right to limit the number of requests processed per day for a requester.


Completing request forms:

Provide a complete citation for the item requested.
  For a book: Author, title, place of publication, publisher, edition, and date.
For an article: Title of periodical, author and title of article, volume, issue, date and (inclusive) pages.
For a thesis: Author, title, university, date and type (Masters or PhD.)

Provide a complete citation of your original source of reference, including the number of the page which refers to requested item.

Incomplete requests could cause delays and may be returned.


Document Delivery and Copyright

It is the policy of the University of Manitoba Libraries to fully conform to the provisions of the Canadian Copyright Act.


How Long Does it Take?

Articles take approximately 24-48 hours, Books may take longer depending on the accuracy of the information you provide, how difficult your request is to locate, where it is located, and the speed of the delivery service.


What Happens When the Material Arrives?

You will be notified by mail, campus mail, or email, whichever you specify.

Requests may come in microform instead of paper copy. No attempt at substitution will be made if this occurs.

For materials on loan, the lending library may impose restrictions such as "Library Use Only" or "No Photocopying." If you violate these restrictions, and loss or damage to the item occurs, you are responsible for paying for the replacement or damage.


Loan Period

Loans are usually for 2 weeks from the date the item is received by the library. Items must be picked up at and returned to Document Delivery.

Renewals are at the discretion of the lending library. They must be requested before the due date indicated in the book. Renewals are usually granted for a further 2 weeks.

If you do not return the item by the due date, it is overdue. This means that the lending library may refuse to loan anything to any University of Manitoba library. If you have an overdue item, your borrowing privileges at the University of Manitoba Libraries will be suspended until the overdue item is returned. If photocopied or loaned material is not picked up or paid for within 2 weeks of notification, your borrowing privileges will by suspended until the charge is cleared.

For further information, contact the Document Delivery Staff.