Webmail - U of M email anywhere

Who can use Webmail?

Anyone who has a computer account (UMnetID).
If you do not have a computer account, you must claim it.

Login to your UM email by visiting:

Webmail is a web-based email service available for use with University of Manitoba email accounts. With Webmail you can view your email, send messages, manage your address book, create mail filters and more. You can access webmail from any computer with Internet access, anywhere in the world.

Although Webmail requires no special setup on your computer, you must have an active internet connection and an up-to-date browser with cookies and javascript enabled. Recent versions of the most popular browsers are available for download from Software Express (http://www.umanitoba.ca/software).

Please note that you must logout when you are finished with Webmail. This is particularly important when using a computer in a public location, such as a computer lab. If you do not logout it may be possible for others to access your account after you have left.


Who should use Webmail

Webmail is a web-based email client similar to popular webmail services such as Hotmail, Gmail and Yahoo. No special software or configuration is required. Webmail is access through any web browser which makes Webmail a particularly useful tool for checking your mail when you are away from your home or office.

UM Webmail is an appropriate email tool for you if:
  • you frequently check your email from various locations.
  • you can't or don't want to install and configure a desktop email program.
  • you are away from your own computer.

Webmail is not the right tool if:

  • you require special features found only in desktop clients such as Personal Desktop Assistant (Palm Pilot/Pocket PC) synchronization.
  • you wish to view your mail while not connected to the Internet or require that your mail be saved locally.

Accessing Webmail

To access your email with Webmail:

  • Go to: http://umanitoba.ca/webmail
    Type in your UMnetID username and password and then click Login.
    If you do not have a UMnetID, current staff/students can claim their account.
  • Remember to logout when you are finished with Webmail!

    Reading your mail

    Once you have logged into Webmail you will see a list of the messages in your Inbox:

    • Click on the from or subject text of a message to open it.
    • You may delete a message by checking the box to the left of it, and clicking 'Delete'. To remove the message permanently you must then click Purge Deleted.
    • To return to your Inbox at any time, click the 'Inbox' icon at the top left of the webpage.

    Creating folders

    Creating folders in Webmail is a great way to keep your mail organized. The folders that you create are IMAP folders, which will be accessible with any IMAP mail client. IMAP gives you the ability to access your Webmail folders through other other mail clients such as Outlook Express, Mac Mail, and New folders must be created as sub-folders of the INBOX.

    To create a new mail folder click 'Folders'. You will see a list of your current mail folders:

    • To expand the list of sub-folders click the [+] in front of any folder.
    • Put a checkmark beside the folder that you wish to add the sub-folder to. For example, if you want to create a folder under the folder Inbox, put a check beside the Inbox folder. If you do not check a folder, you will receive an error.
    • Select Create Folder from the Choose action list.
    • The new folder will appear in the list.

    If you wish to keep copies of your outgoing messages you should create a sub-folder of the Inbox named sent-mail. Once you have created this folder simply put a check beside "Save a copy in sent-mail" in the composition window to save the message to your sent-mail folder.

    Sending Attachments

    To send a message with an attached file, first click 'New Message' to begin a new message. To attach a file from your local computer, scroll below the message body to the Attachments section:

    • Click Browse to search your computer for the file you want to attach.
    • Select the file and click Open. The file should now be displayed in the white box beside Browse..
    • Finally, click the 'update' button, and the file should appear in the lower part of the Attachments section (as shown above).

    Please note the maximum file size. You will not be able to attach files which exceed this size.

    Downloading attachments

    Although your University of Manitoba email account permits a large number of text-only messages to be kept in your mailbox, large attached files will quickly push your account past its maximum quota. If you receive a large file and wish to keep it you should save the file to your computer or to a removeable drive.

    To save an attachment:

    • Open the message by clicking the 'From' or 'Subject' line of the message in your Inbox.
    • The attachment information is found directly above the message text.
    • Click the small diskette image.
    • You will be prompted for the location to which you would like to save the attachment.

    Checking Your Quota

    UM email accounts have a default quota of 100Mb for students and 600MB for staff. While this should be sufficient for most users, it is important that you keep in mind that your space is limited and you should manage your mail appropriately.

    Checking your quota

    • You can check your quota usage through the webmail system:

      Mail Quota:

      The colour of the area within the quota bar will change to yellow when the quota reaches 75% and changes to red when the quota reaches 90%. It is very important to remain under quota within Webmail. Unlike other mail clients when 100% quota is reached it may no longer possible to delete mail from the folders. In that case you can use the tool located at https://umanitoba.ca/ist/internal/user_services/support/imap/imap-check.php . It will allow you to view the size of your IMAP folder on the mail server and remove anything that is marked for deletion.
    • Easysieve gives you the ability to view your mailbox quota (i.e. how big it is and how much of it you have used). This feature is available when you login through the Mail Account Management page. Choose Basic to access Easysieve. As soon as you login you will see the "Mailbox Status Report." This table displays the name of the mail server, your userid, the amount of your quota you have used (in kilobytes), your quota (in kilobytes), and the percentage of your quota that you have used.

      Notification will be sent to an account when its quota is being approached.

    If you exceed your quota

    If you do exceed your quota you will receive no new messages and many webmail functions will cease to work. If you are over quota and are unable to delete messages using webmail (using the preceding instructions for deleting mail):


    • Make sure Webmail is not trying to save deleted emails into your Trash Folder:
    • Click on Options.
    • Make sure the check box beside 'When deleting messages, move them to your Trash folder' instead of marking them as deleted is not checked.
    • Click on Save Options.
    • Make sure you delete messages from your other folders (sent-mail, drafts, etc). Please read the 'Deleting mail' section below for information on how to delete messages.

    Deleting mail

    Ultimately, the only way to free up space for more messages is to delete mail from your mailboxes. To do this:

    • Place a checkmark in the box to the left of the message you wish to delete in the mailbox index.
    • Click 'Delete' at either the top or bottom of the list of messages.
    • The message will now be flagged as deleted and will be displayed with a line through it.
    • To remove the message from the server click Purge Deleted from the top or bottom right of the message list. You must complete this step to free the space for other messages.

    Getting More Help

    If you need more help with specific features of webmail, you can:

    • Try the webmail online help, by clicking 'Help', at the top of the UM webmail page.
      Submit a problem report by clicking 'Problem!' and filling out the form that appears.
      Contact the IST Help & Solutions Centre at 474-8600 or support@cc.umanitoba.ca.


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