Refund and Transfer Policy

Refunds

Full refunds will be issued if we cancel a program or day course prior to the start date of the program. If a program is canceled after the start date, the registrant will receive a prorated credit. The credit can be used to register for any other program and is valid for one year from date of issue. Credits can be transferred among immediate family members.

If a registrant withdraws from a program 10 or more days before the start date they may receive a refund less a $15 plus GST processing fee. We do not issue cheque refunds of $10 or less. Credits are issued instead and are valid for one year from date of issue. Credits can be transferred among immediate family members.

If a registrant withdraws from a program less than 10 days before the start date they may receive a credit for the value of the program less a $15 plus GST processing fee. The credit can be used to register for any other program and is valid for one year from date of issue. Credits can be transferred among immediate family members.

After the start date of the program, a prorated credit or refund minus a $15 plus GST processing fee will be issued only when a registrant presents a valid medical certificate at the time of withdrawal. If a credit is issued, it can be used to register for any other program and is valid for one year from the date of issue. Credits can be transferred among immediate family members.

No refunds will be issued when a registrant has been asked to leave a program.

Transfers

Transfer requests received 10 or more days prior to a program start date will be granted provided there is space in the program. Transfer requests received less than 10 days before the start date will be granted provided there is space in the program and are subject to a $15 plus GST processing fee.