Frequently Asked Questions

1.    When can I register and who can register?


Registrations are accepted for Fall programs starting in mid-August, Winter programs in mid-November and Spring/Summer in mid-March.  Registration is open to any person 17 years of age and older.  You do not have to be a student or an employee of the University to take a program.

2.    How do I register for a program?


Registration is accepted online, in person, by fax or mail.  For in person, fax or mail registration, please complete and submit both the Registration Form and Medical Information Release Form which can be found on our website.  Member pricing for programs is NOW AVAILABLE with up to 20% off the non-member price.  Members can now register ON-LINE!

3.    What methods of payment do you accept?
  • Fax registration: VISA or Mastercard ONLY
  • Mail registration: VISA, Mastercard or cheques ONLY
  • In-person registration: VISA, Mastercard, cheques, cash or Interac
  • Online registration: VISA or Mastercard ONLY

4.    Where should I park?

5.    How do I access the program facilities?

  • For programs in the Frank Kennedy/Active Living Centre:
    • Recreation Services  Member: If you have an active Recreation Services membership, please use your member card and enter as usual through the turnstiles at the Frank Kennedy Centre/Active Living Centre customer service desk.
    • Non-Member: If you do not have a Recreation Services membership, go to the turnstiles by the Active Living Centre customer service desk (at the program participant access gate), identify yourself as a program participant and have our program reciept as well as photo I.D. with you.  You will receive a program access card at your first class.  Entry for program classess is available 30 minutes before the start of your class.  Access to facilities is limited to attending your designated program ONLY and is NOT TO BE USED for any other personal activity.  Abuse of our program access policy may result if removal from the program without refund.
  • For programs in the Max Bell Centre:
    • Recreation Services Member: If you have an active Recreation Services membership, please use your member card and enter as usual through the turnstiles at the Max Bell Centre customer service desk.
    • Non-Member: If you do not have a Recreation Services membership, go to the Max Bell Centre customer service desk, identify yourself as a program participant and have our program reciept as well as photo I.D.  You will receive a program access card at your first class.  Entry for program classess is available 30 minutes before the start of your class.  Access to facilities is limited to attending your designated program ONLY and is NOT TO BE USED for any other personal activity.  Abuse of our program access policy may result if removal from the program without refund.
  • For programs at the Joe Doupe Recreation Centre:
    • Recreation Services  Member: If you have an active Recreation Services membership, please use your member card and enter as usual through the turnstile at the Joe Doupe Recreation Centre customer service desk.
    • Non-Member: If you do not have a Recreation Services membership, go to the Joe Doupe Recreation Centre customer service desk, identify yourself as a program participant and have our program reciept as well as photo I.D. with you.  You will receive a program access card at your first class.  Entry for program classess is available 30 minutes before the start of your class.  Access to facilities is limited to attending your designated program ONLY and is NOT TO BE USED for any other personal activity.  Abuse of our program access policy may result if removal from the program without refund.

6.    Where can I change for my program?

The men's and women's locker rooms as well as the Community Change Rooms in the Frank Kennedy Centre, Active Living Centre and Joe Doupe Recreation Centre have daily use lockers and shower facilities.  If using daily-use lockers, please bring your own lock or you can rent one from the customer service desk for $1.  Towel rentals are also available for $1 at the customer service desk.

7.    What should I bring to class?

We recommend bringing a water bottle, wear comfortable clothes, clean indoor shoes (if shoes are required) and maybe a towel to your program (towel rentals are available for $1 at the customer service desk).  Unless otherwise noted at the time of registration, general equipment will be provided for your class.  If you prefer your own work-out mat, feel free to bring it.

8.    Is there a way to stay informed on class location changes or unscheduled class cancellations?

Go to the App Store or Google Play store and download the Recreation Services mobile app for FREE to get all program information whenever and wherever you need it. Be sure to activate the 'push notification' feature for the app in your phones notification settings to be eligible to receive all push notifications.

9.    Can I still access the program if there is a Bomber Game or Special Event in the Investors Group Field?


Access to the Fort Garry Campus will be limited to 1.5 hours prior to large scale events (such as Bomber games and concerts).  Only vehicles with a valid U of M or Winnipeg Blue Bombers season ticket parking pass will have access to the campus at these times.  All other visitors will have to enter the campus using public transportation (Winnipeg Transit) or active transportation (walk, run, bike, roller-blade).  We anticipate these changes will only affect a small number of days throughout the summer and fall.  Programs impacted by Event Days will be canelled and these dates will be indicated at the time of registration. Please visit umanitoba.ca/eventday for all up to date information.

10.    When is the Customer Service Desk open?

Our customer service desks are staffed during all operating hours ensuring you have access to help when you need it.  If you have any questions, comments or concerns please talk to one of our staff members.

11.    Is there a Lost and Found?

If you have lost or found an item, please contact or visit our customer service desk at either campus location.

12.    Do your facilities have Automated External Defibrillators?

For your safety and peace of mind, all our facilities are equipped with automated external defibrillators or AEDs. The Active Living Centre AED is located across from the customer service desk, the Frank Kennedy AED is located across from the old customer service desk, the Max Bell Centre AED is located in front of the customer service desk and the Joe Doupe AED is located across from the weight room. If possible, please alert a staff member to activate emergency medical services before you activate an AED

13.    Is there security on campus?

In the event of an emergency, our staff are informed and trained in emergency procedures.  If you are in need of assistance, please alert one of our staff members.  Campus Security Services is also available 24 hours a day, 7 days a week by dialing #555 from any MTS or Rogers Cell phone, 555 from any university line or by dialing 204.474.9341. For all non-urgent calls, please contact 204.474.9312 (Fort Garry Campus) or 204.789-3330 (Bannatyne Campus).

The campus Safewalk Program is available to escort an individual from one campus location to another 24 hours a day, 7 days a week. To reach the Safewalk office, contact 204.474.9312.  Emergency telephone stations (Code Blue Poles) are situated in various key locations across both campus locations. The stations provide instant communication to Campus Security in the event of an emergency.

14.    What happens if a class is cancelled or the facility is closed?

In the event of an unplanned pool closure or a last minute class cancellation, a credit will be placed on your account.  The credit amount will be for the missed class only and can be used toward any program or service for up to one year.  Where possible, every effort will be made to notify you of the closure. To ensure we can contact you regarding any cancellations or closures, please provide us with your most current phone number and email address.  Also, download the Recreation Services mobile app for FREE from the App Store or Google Play store for instant updates.

15.    Do you need my contact information?

To ensure we can provide with the highest level of customer service, we kindly ask that you provide us with your most up-to-date phone number and email address.  There may be instances where we need to contact you i.e. unexpected class cancellation or campus closure.

Please let us know if you change your mailing address, emergency contact information, phone number or email address.  Also, if you experience a change in your health status, we require you to complete a new PARQ form. 

16.    Can I have a refund or transfer my program?

17.    What is your Contact Information?


17.    How do I become a certified Fitness Instructor?

All of our group fitness instructors are accredited through the Manitoba Fitness Council (MFC) the acknowledged standard for fitness leaders in the province of Manitoba.  Please visit the MFC website for details on becoming certified.

18.   Do you offer women's only programming?

There are several spaces that are booked specifially for women only including the Joyce Fromson Pool and Circuit Training Studio. There are also several programs that women may register for that are for women only.  More information can be found on our programs page.