Resident Resource Library
PGME Student Affairs and Wellness Office at Max Rady College of Medicine, University of Manitoba has a variety of support structures in place for the faculty, residents and students.

Residency training can be stressful and you may occasionally need certain supports. We acknowledge that your program and program director will often be able to help address your concerns, or steer you to available resources. Please find some of the resources available to you.

1. PGME STUDENT AFFAIRS AND WELLNESS OFFICE
Location: S212 Medical Services Building – 750 Bannatyne Avenue (Bannatyne Campus)
Hours: Mon – Fri from 7:00 am – 3:00pm, but we are  contactable 24-hrs a day for an emergency by calling St. Boniface 204-237-2053, and asking to contact Dr. Jacobsohn, PGME  Associate Dean for Student Affairs. No referral is required. Our mission is to support residents through difficult situations  (academic and other), give counseling where appropriate, or to simply assist you in navigating some of the resources below.

2. STUDENT SERVICES AT BANNATYNE (SS@Bannatyne)
Location: S211 Medical Services Building at Bannatyne Campus   
Tel no. ***********  Hours: Mon -Fri from 8:30 am – 4:30 pm
A very useful and important service! At the SS@Bannatyne office, you are able to have a confidential meeting with a student wellness intake counselor. The counselor can connect you to a wide array of resources, including expeditious referral for: psychological counseling, psychiatry, financial counseling, learning resources, and many others. It is confidential, is not part of  PGME, and there is NO communication between this office, your program or PGME.

3. STUDENT COUNSELLING CENTRE (SCC)
Location: 474 University Centre Main Campus
Tel no. 204.474.8592 Hours: Mon - Fri from 8:30 am – 4:30 pm 
This is an alternative to Student Services at Bannatyne. SCC offers a wide variety of services to help students, including those seeking counseling training opportunities. The Fort Garry office can arrange for counseling to occur at Bannatyne Campus.

4. INDIGENOUS STUDENT CENTRE
Location: 114 Sidney Smith St. Main Campus
Tel No. 204.474.8850 Hours:  Mon – Fri from 8:30 am – 4:30 pm.
The Indigenous Centre (ISC) provides holistic supports, services and opportunities so that student will feel sense of belonging, be affirmed in their identities, have meaning experience and achieve authentic success. Counsellors/Psychologists are available at the ISC on Thursday from 8:30am – 4:30 pm.

5. CRISIS RESOURCE CENTRES IN MANITOBA
There are varieties of crisis resource centers, available 24/7, to deal with acute psychological and other stressors. These include:
Manitoba Suicide Line “Reason to Live” (1-877-435-7170)
Kids Help Phone (1-800-668-6868)
Klinik Sexual Assault Crisis Line (204-786-8631 or 1-888-292-7565, TTY 204-784-4097)
First Nation and Inuit Hope for Wellness Help Line (1-855-242-3310) Klinik Crisis Line (204-786-8686 or at 1-888-322-3019, TTY 204-784-4097)

MENTAL HEALTH CRISIS RESPONSE CENTER
Location: 817 Bannatyne Avenue (At the Corner of Tecumseh)   
Tel No. 204.940.1781    Hours: available 24/7.
The Crisis Response Centre offers walk-in assessment and treatment for those in mental crisis, along with referrals to other mental
health services. It is designed to assist adults with personal distress, those at risk of harm in an crisis, including suicide, symptoms of mental health condition that requires assessment and treatment circumstances which require de-escalation to prevent relapses,  mental health problems that if dealt with may prevent hospitalization, emotional trauma, where assessment crisis intervention  and links to longer-term services can be made, difficulty obtaining ongoing services after a crisis, and difficulty obtaining help after  hours when mental health service providers are unavailable.

MENTAL HEALTH MOBILE CRISIS SERVICE FOR ADULTS
Tel Nos. 204-940-1781 TTY Deaf Access 204.779.8902  Hours:  available 24/7.
This team is based in the Crisis Response Center and can come to your home in a crisis, if deemed appropriate.

6. DOCTORS MANITOBA PHYSICIAN HEALTH AND WELLNESS (MD CARE)
Telephone message center available 24/7: 204.480.1310 (messages will be returned by the end of the next business day).
MD Care is a service for ALL Manitoba physicians and their immediate family. MD Care will provide educational and clinical services focused on promotion of emotional and psychiatric well-being of Manitoba’s physicians. MD Care has two main areas of focus. The first to provide accessible, comprehensive psychiatric care to Manitoba physicians and their dependents. The second  mandate is to provide educational sessions to physician health and well-being in locations throughout Manitoba.

7. DOCTORS MANITOBA PHYSICIAN AND FAMILY SUPPORT PROGRAM 
Tel No.  1.844.436.2762 Hours:  available 24/7.
The Physician and Family Support Program is a confidential, comprehensive resource program available designed to provide you and your dependents with support to manage issues at work or at home including confidential counseling, legal support and many other services.

8. PRIMARY CARE PHYSICIAN FINDER.
Telephone: 204.786.7111 or 1.866.690.8260. Hours: Mon – Fri from 8:30 am – 4:30  pm.
We encourage all residents to have primary care practitioner. If you do not have one or are having difficulties finding one, please discuss with your program director, a colleague, or use this service.

9. STUDENT HEALTH SERVICES (U OF M)
 Location: 104 University Centre Main Campus    
Tel No. 204.474.8411 Hours: Mon – Fri from 8:30 am – 4:30 pm.
(A Physician will be available by telephone for emergencies after hours and on weekends by calling 204.474.8411) The University  Health Services is a unit of the Student Affairs Division. Health unit consisting of a family physician (3.5 FTE), nurses (1.2 FTE) and  office staff (2.7 FTE) and offer full range of medical services including acute & minor health care problems, check-ups, prenatal  care, health and travel counseling, immunizations and health promoting programming. Student Health Services are currently  located at Main Campus; a Bannatyne Campus location will be available within the near future.

10. AFTER-HOURS PRIMARY CARE OR URGENT CARE
If your primary care practitioner is not available, this useful site provides a comprehensive list of facilities and services in  Manitoba, including emergency departments, urgent care and walk-in clinics, minor injury clinic, many listed and describe on the site.
Emergency Departments
Urgent Care Clinics
Walk-In Clinics
Pan Am Minor Injury Clinic

11. SAFE WALK PROGRAM
Request for Safe walks by calling 204.474.9312 “Safe Walk” program is available on both the Fort Garry and Bannatyne campuses.  Students, staff, faculty and visitors of the University community can request a Safe Walk 24 hours a day, 7 days a  week. Security Services will accompany individuals from University property to their vehicles, to a bus stop or to parkades in the area.

12. UNIVERSITY OF MANITOBA LEARNING ENVIRONMENT, ACCESSIBILITY AND MENTORING RESOURCES:

OFFICE OF PROFESSIONALISM Max Rady College of Medicine
Dr. Michael West MD, BSc (Med), PhD, FRCSC
Location: 260 Brodie Centre Bannatyne Campus
Tel No. 204.789.3207   Hours:  Mon – Fri from 8:30 am – 4:30 pm 
Learners are encouraged to address issues in the Learning Environment with the individual   with the Program Director or other faculty. Learners may also contact the Associate Dean of  Professionalism regarding issues of intimidation,  harassment,  and discrimination..

OFFICE OF HUMAN RIGHTS AND CONFLICT MANAGEMENT 
Location: 201 Allen Building University of Manitoba Main Campus
Tel No.204.474.6348
The office work to prevent discrimination and harassment at the U of M by promoting,  supporting, and administering the following University of Manitoba Policies and Procedures.

STUDENT ADVOCACY
Location: 520 University Centre, Main Campus
Tel No. 204.474.7423    Hours:  Mon – Fri from 8:30 am – 4:30 pm
The Student Advocacy Office provides confidential centralized services for receiving student  complaints and grievances. This centre serves as a general information source for students  regarding their rights and responsibilities. Students are  assisted in the resolution of any  problems or concerns resulting from academic and/or discipline decisions. Students are  advised of policies and procedures to follow, both informally and formally via appeals. Where  appropriate, referrals will be  made to other campus resources.

STUDENT ACCESSIBILITY SERVICES
Location: 520 University Centre, Main Campus   Tel No. 204.474.7423    Hours:  Mon – Fri  from 8:30 am – 4:30  pm
SAS provides support and advocacy for students with disabilities, such as hearing, injury- related, learning, mental health, medical, physical, visual or temporary disabilities. We act as a  liaison between students, faculty, staff and service agencies.

ACADEMIC LEARNING CENTRE
Location: 201 Tier Building, University Main Campus   Tel No. 204.480.1481   Hours: Mon –  Fri from 8:30 am – 4:30 pm
The Academic Learning Centre (ALC) who may need assistance with writing or study skills, or  special tutoring in this domain.

Coach and Mentoring Specialist: Mr. Jim McLaren, Certified Coach and Facilitator /  Mentoring Specialist For students who are having academic, professionalism or other  difficulties.
Location: 260 Brodie Centre – 750 Bannatyne Avenue Winnipeg, MB R3E 0W2 Tel. No.  204.255.6047 Email: Jim.McLaren@umanitoba.ca

Learning skills coach: Mr. Jim Honeyford Instructor / Learning Skills Specialist
Location: 201 Tier Building – University of Manitoba Main Campus
Tel. No. 204.480.1481 Email: Jim.Honeyford@umanitoba.ca

HIGH PERFORMANCE PHYSICIAN PROGRAM - Jason Brooks
The High Performance Physician (HPP) Program is founded upon best practices and principles  in the areas of health and  performance psychology, as well as professional learning. The  program is tailored to help learners meet the demands of    their  residency while addressing  the need for    applicable strategies to help residents perform and cope more effectively in  both  their professional and personal lives. Although many residency programs offer these courses,  there are opportunities  for individuals.

 

 

 

 

 

Office Contact Info

PGME Student Affairs & Wellness Office 
S212 Medical Services Building
750 Bannatyne Ave
University of Manitoba, Winnipeg, MB
Phone: 204.789.3522  Fax: 204.789.3929
Email: studentaffairsPGME@umanitoba.ca