Information for Prospective Patients

Are you interested in becoming a patient at the University of Manitoba, Faculty of Dentistry Dental College?

Please take the time to read the information for prospective patients below before you call.

Faculty of Dentistry Clinic
D126 Dental Building
780 Bannatyne Avenue
Winnipeg, MB
Canada
R3E 0W2
Tel: 204.789.3505
Fax: 204.789.3950
PROSPECTIVE PATIENTS:

Please read info below first and then call 789-3505

Some helpful telephone numbers:

  • Reception Desk 789-3505
  • Undergraduate Orthodontic Screenings 977-5694
  • Graduate Orthodontics 789-3545
  • Pediatric Dentistry 789-3662
  • Oral Surgery 789-3727
  • Graduate Periodontics 789-3426
  • Implant Clinic 789-3720
FOR CURRENT PATIENTS ONLY:

If, during active treatment, you encounter a dental emergency that cannot be delayed until regular Faculty operating hours, please phone your dental student first.

If you are unable to contact your student and have swelling, fever, bleeding and other symptoms that might be life threatening, please go to your nearest Emergency Room.

Please ensure you have read and understand the below policies before contacting the clinic. You will be required to read and sign this information sheet again at the time of screening.

1. The Faculty of Dentistry is primarily a teaching institution. The chief goal of this Faculty is to teach dental and dental hygiene students to prevent and treat disease, and to promote the best possible oral health for patients. However, we are cognisant that we provide a service to you and, through our students and clinical instructors, strive to provide the very best treatment. This treatment is provided at a reduced fee, approximately 50% of the Manitoba Dental Association Fee Guide, however treatment will take considerably longer than at a private practice.

Clinic InteriorStudents treat patients between August and May each year. Treatment that is not completed before the end of the academic year will be delayed until next August.

2. Not all patients can be accepted for treatment as their dental needs may not coincide with our teaching requirements.

3. There is a fee for the initial screening appointment, payable at the end of the appointment. As part of the screening, radiographs (x-rays) may be taken for diagnostic purposes and fees will be based on the number and type of radiographs required. If you are accepted, the acceptance will be of a provisional nature.

Further appointments for a Comprehensive Treatment Plan, additional radiographs and other diagnostic aids are necessary. Following this, you will be advised of the treatment that we can perform. A fee estimate for dental treatment will be presented to you along with the Comprehensive Treatment Plan.

4. ALL FEES QUOTED ARE ESTIMATE ONLY AND SUBJECT TO CHANGE. Treatment sometimes extends over 2 or 3 academic years. THE FEES CHARGED WILL BE BASED ON THE CURRENT FEE SCHEDULE AND NOT ON THE ORIGINAL ESTIMATE.

PAYMENT IS REQUIRED FOR SERVICES RENDERED AT EACH APPOINTMENT. For extensive procedures such as complete dentures, partial dentures, crowns, bridges, pedo and ortho appliances, 2/3 of the total fee is required before the procedure is started. The balance is to be paid on completion of the procedure.

For your convenience, Visa, Mastercard and Direct Debit, as well as cash or cheque, will be accepted.

5. All treatment is provided by students, therefore progress will be slow. If you are in a hurry you should seek treatment elsewhere. Appointments are usually made once each week and are approximately 3 hours long: either 9:00 - 12:00 AM or 2:00 - 5:00 PM. Many procedures will involve more than one appointment. Patients will normally be expected to be available for one appointment each week, according to student’s schedule.

6. Patients must be punctual. If it is necessary to change or cancel an appointment, 24 hours notice is required. If you find it necessary to change or cancel an appointment please arrange another appointment as soon as possible so that your dental care will progress satisfactorily. Failure to keep scheduled appointments may result in your dismissal as a Faculty patient.

7. Treatment may not begin for several weeks after acceptance, depending on the type of treatment required.

8. Patients who have dental insurance must provide dental claim forms. Please advise staff at the Reception Desk and the assigned student that you have dental insurance as some types of treatment require pre-authorization. Patients are required to pay for treatment prior to the completion of a claim form.

9. Because of the length of appointments, parents are discouraged from bringing children and leaving them unattended in the Waiting Room.

10. It is Faculty of Dentistry policy to conduct Hepatitis B, Hepatitis C and Human Immunodeficiency Virus (HIV) post-exposure testing of any patient involved in an exposure incident (e.g. needle stick injury, etc.). The results of these tests will be confidential and only provided to the Department of Occupational and Environmental Medicine.

11. If, during active treatment, you encounter a dental emergency that cannot be delayed until regular Faculty operating hours, please phone your dental student first. If you are unable to contact your student, phone the Health Sciences Centre, and ask for the dental intern on call:

 

  • Adult Clinic: 787-2071
  • Children’s Clinic: 787-2306

12. Some helpful telephone numbers:

 

  • Reception Desk 789-3505
  • Undergraduate Orthodontic Screenings 977-5694
  • Graduate Orthodontics 789-3545
  • Pediatric Dentistry 789-3662
  • Oral Surgery 789-3727
  • Graduate Periodontics 789-3426
  • Implant Clinic 789-3720

13. Any patient encountering a problem during the course of treatment should contact Mrs. Greta Loewen, Financial/Patient Management Administrator, at 789-3899.

Please ensure you have read and understand the above policies before contacting the clinic. You will be required to read and sign this information sheet again at the time of screening.

 Clinic Entrance