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Accounts and Access

Register for your UMNetID and get access to the systems and files you need. Learn how to safeguard your information through secure password management and virus protection. Report lost devices and find answers to all things account related.

Classroom Services

Audiovisual support for teaching is available at both the Fort Garry and Bannatyne campuses. Reserve audiovisual equipment for use in classrooms and theatres. Find additional support if you experience audiovisual equipment failure and need immediate assistance.

  • Audio Visual
    • Schedule audio visual equipment and request trained operators and field staff to offer information and assistance for academic functions such as credit classes (as listed in the University Calendar) exams, thesis presentations and Extended Education certificate programs.
  • Audio Visual Maintenance
    • IST designs, installs, and maintains audio visual infrastructure on campus. You may request new room installations or request maintenance of existing installed equipment.

Client Support and Technology

The IST Service Desk provides support for desktops, laptops, printers, and mobile devices. Find support for installation of Office365 and configuration of your devices. Explore support options for backup and recovery of files and folders. Find information on decommissioning electronic devices.

Communications

Find support for all communications services, including e-mail, internet and network access, and telephone services. Explore help options when creating shared resources with Microsoft Exchange and Office365. Report email issues and find answers and assistance for video conferencing and BELL conferencing services.

Enterprise Applications

Explore services and support options available for development, consulting, upgrades, hosting, database support, report development, and specialized application support for the systems and tools used for business and administration needs at the University of Manitoba.

Any requests determined to be longer than 20 days will require a project request submission.  Please see IT Governance.

Research Computing

Research Computing includes tools such as computer processing, memory capability, network connectivity, data storage and data backup for computationally-intensive jobs to provide you with the required technology to pursue your research.  Request assistance and report performance issues experienced while using Computational Clusters, WestGrid and OpenStack.

  • Computational Cluster for Students
    • High performance computing facilities with multiple servers are available to you for processing computationally intensive jobs and for teaching purposes.  These servers are open to anyone who has a University of Manitoba computer account (UMNetID).
  • OpenStack
    • Located at the University of Manitoba’s IST Data Centre, the OpenStack computing environment provides researchers access to large pools of computational, storage and networking resources that are independent of any operating system and can be self-managed without the overhead of administering and maintaining the underlying physical computing infrastructure. Find assistance with OpenStack.
  • WestGrid/ComputeCanada
    • Westgrid is a consortium of Western Canadian universities and other partners that provides high performance computing resources for Canadian research projects. Westgrid is an integral part of the National Computing Platform of ComputeCanada. It encompasses 14 partner institutions in British Columbia, Alberta, Saskatchewan, and Manitoba.  University of Manitoba is a major Westgrid Site which hosts a 4000-core general-purpose supercomputer called Grex, and provides Research Computing support. Find information and assistance with accessing Westgrid/ComputeCanada, submitting jobs, installing software, parallel programming, and receiving training.
  • WestGrid Collaboration and Visualization
    • WestGrid is an advanced collaboration and visualization facility available to researchers for research related activities, such as meetups of distributed research teams, distributed seminar series/lectures/tutorials and thesis defences. The main collaboration technologies are Vidyo and IOCOM which go beyond the capabilities of traditional videoconferencing. The facility is also equipped with a stereoscopic projector that can be used for scientific 3D visualization.

Media and Production

IST can provide you with audiovisual support to help you with the technological needs of your event or conference.  You may also request media resources for classroom use and special events.  Learn about media and production services available including photography, special events video recording, production and webcasting.

  • Media Resource
    • The university has over 3,000 video titles available for you to use in the classroom. Request videos and provide suggestions for new videos to be added to the collection. Volunteer to evaluate new items for possible acquisition, we will work with you to arrange for video programs to be brought in for evaluation purposes.
  • Photographic and Imaging Resources
    • Photography and imaging services using the latest digital imaging equipment are available to you for university teaching, promotion, and special event needs. Request information and assistance with these services including special events, portraits, image restoration and enhancement, slide to digital file transfers, printing, lamination, specimen and macro photography.
  • Special Event Services
    • Plan logistics and coordinate technical recourses to make your event, on or off campus, a success. Find help and information for Webcasting, Recording Video production and Equipment rental.
  • Video Recording and Production Services
    • Production services are available to you for use in credit class, promotions, special events, public lectures and conferences. Find information and assistance with video recording, editing, transfers, conversion and playback of recorded material.
  • Webcasting
    • Webcasting allows you to stream live video and audio over the internet. You can bridge distances by allowing people to attend your event virtually, create overflow rooms for your most popular on-site sessions, and hold team meetings, training sessions and briefings online.  Find help with webcasting features for recording, publishing, distributing and viewing rich media presentations.

Teaching and Learning

Explore systems and tools to enhance teaching and curriculum management capabilities. Find information and assistance for iClicker, UM Learn, OPAL, VENTIS and other learning management system tools. Find support for open area computer labs.

Technology Procurement and Vendor Relations

IST is available to help you with purchasing and contracting technical services to meet your needs.  Request information relating to professional advisory services for the development of technical solutions, project management, or contracting IT resources.  Consult with IST for help when you are considering the purchase of new hardware and software.

Website Management and Support

Explore tools and services available for the development and maintenance of the University of Manitoba's online content, including web sites, mobile device applications, and the JUMP portal. Find help and training for REDDOT. Request support and assistance for web content management, blogs, and wikis.

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IST Service Desk

Mon - Fri: 8am to 8pm
204-474-8600

Walk-In:
Fort Garry
123 Fletcher Argue
Mon - Fri: 8am to 8pm

Bannatyne
230 Neil John Maclean Library
Mon - Fri: 8am to 4:30pm