Application Support - Teams

Application Support is made up of various teams that provide support for each of its areas of responsibility.

Areas of Responsibility:

Application Support Manager:

• Monitoring project time lines and budgets.

• Coordinating technical teams, client offices and vendors.

• Ensuring integration of systems.

• Determining the impact that the operational systems and new projects will have on department and University resources, including staffing and hardware/software requirements, and advising management of these requirements.

Teams:

• Client Support Team - Application experts, working with client offices to analyse, design and implement solutions to packaged systems or provide integration between applications.
  • Manager: Brenda Treleaven
  • Staff
• Production Support Team - Schedule and support batch jobs, as well as Optical Scoring 
  • Staff
• Development Team - Develop packages, bolt-ons, reports and interfaces to provide additional functionality for the packaged systems
  • Manager: Adrian Ashcroft
  • Staff
• Software Support Team - Apply patches and upgrades to packaged systems
  • Manager: Gord Austin
  • Staff