Information Services & Technology Updates

signUM deployed. New identity access management system.

You can now use signUM for:

  • Claiming UMNetID
  • Changing Password
  • Updating Security Questions
  • Checking Account Status
  • Requesting access to optional resources

Read the signUM FAQs <<http://umanitoba.ca/computing/ist/accounts/signumfaqs.html>> for more information.


Cherwell Upgrade

Cherwell has now been upgraded to Version 8.3.2 and is now live and available to staff.


University of Manitoba File and Print Project

Click here for a link to the File and Print Project - Migration Calendar (PDF)


Office 365 for U of M Students - for FREE!

Educators, Information Services & Technology, staff and administration at the University of Manitoba are united behind a single goal – helping to prepare our students to become the best they can be.

Our university has partnered with Microsoft to provide an exciting new benefit that aims to go a long way in achieving that goal. We are now offering Office to every one of our students for free. This automatically updatable, subscription-based software ensures our students always have the latest version of Word, Excel, PowerPoint, OneNote, and more for as long as they’re a student here and the program continues.

  • Install on up to 5 compatible PCs and Macs, plus 5 tablets including iPad/iPhone, Android and Windows Phone
  • Use with OneDrive (1 TB) for automatic device syncing
  • Gain valuable skills on the world’s most popular document software
  • Use the same programs as the faculty to ensure full file fidelity

This offer is available to all students at the University of Manitoba. To get your complimentary Office 365 you must have an UMnetID and an active @myumanitoba.ca email account.

Instructions and videos to assist you can be found at New! Office 365 for Students.


U of Manitoba applies IT Service Management practices to Audio Visual support>

To better serve the University of Manitoba community, a number of IT Service Management improvements have been implemented over the past 18 months. Most recently, we rolled out new processes and tools including tablets to support Incident Management for our Audio Visual service.

The AV support team now receives and resolves incident tickets and tasks using Cherwell Service Management® via a tablet. "New processes move us from paper-based task assignment to a real time workflow supporting operational escalations and metrics. These improvements will help us in meeting our clients’ needs, which is the primary goal of our client-focus support model." says K-L Holter, Director of Client Services, IST at the University. Additional improvements are being implemented in the coming months with an overarching goal of continuing to enhance service to all of our clients.

We ask our clients and the IT community to continue supporting us throughout these changes and welcome feedback.


University of Manitoba Completes Network Core Upgrade

Utilizing Cisco Nexus 7710 technology, the University of Manitoba has replaced its network core. “Theoretically, we have three network cores” explains Doug Stoyko, Director of Computer and Network Services at the university, “the wireless network and data centre have their own cores which go through the building or wired network core, which was the one upgraded”. The new gear cost just under half a million dollars and took about 4 months to install. With 114 buildings on two campuses to connect, the demands on the core keep growing. Our clients are making a lot of demands on the network and the team that supports it. Our new core keeps up with the high growth of our wireless network, allowed us to create a 10 Gb connection between our Bannatyne and Fort Gary Campuses, and positions us to enabling 10Gb connections between buildings”. On top of that, the university has plans for a Life Safety Network for security and emergency services, and a research network to segment that specialized traffic. “The core is important for those other networks, however it will take much more than that to get them operational.


University of Manitoba Announces Wireless N Network Installation

With the replacement of the last wireless b/g access point, the University of Manitoba has completed its migration to the wireless N standard. Deploying 1,700 Cisco access points in 79 buildings has cost the university over $4.2 million during the first three years of the project.

This project was originally launched as part of our Student First initiative and while they are by far the heaviest users of the system, operational applications are being explored as well. One example of that is mobile access to Cherwell, the University’s Service Desk application. "With our deployment of IT Service Management, we are looking to give technicians tablets or other mobile devices so they can view, update and close service requests out in the field`` says Doug Stoyko, Director of Computer & Network Services at the UofM. And the other uses don’t stop there, ``While students and staff are required to sign in to our main wireless network, we also offer a guest network for visitors to the campus which does not require any credentials``.

 


IST SERVICE DESK

Mon - Fri: 8am to 8pm
204-474-8600 or
Chat Now button with link

Walk-In:
Fort Garry
123 Fletcher Argue
Mon - Fri: 8am to 8pm

Bannatyne
230 Neil John Maclean Library
Mon - Fri: 8am to 4:30pm

New! Submit requests & check ticket status online at: umanitoba.ca/ist/service_catalogue/