IronPort - FAQs

Why did I receive an "IronPort Spam Quarantine Notification" email?
How long does the IronPort system keep emails in quarantine?
Can I retrieve an email once it has been deleted from quarantine?
How many email addresses or domains can I add to my Safelist or Blocklist?
Can I increase the number of emails or domains I can block or allow?
How do I 'turn off' IronPort scanning on my email account?
What should I do if I receive SPAM in my Inbox?
I am getting undeliverable error messages for messages I did not send!  What is happening?
I am seeing SPAM email from my own 'umanitoba.ca' email address!  What is happening?
How do I check my SPAM quarantine?
How do I check my email quota, in Outlook 2010?


Why did I receive an "IronPort Spam Quarantine Notification" email?
The reason you received an IronPort Spam Quarantine Notification message is because the  anti-SPAM filter has received an email addressed to you, and it suspects that the message may be SPAM email. The purpose of this system is to reduce the amount of unsolicited SPAM received in your Inbox.  Please follow the link in the notification email message to review the email messages quarantined by IronPort.  At times legitimate email messages may be quarantined.  Users have the ability to release these messages from quarantine and add the sender to a Safelist.

I received a Quarantine Notification message, but when I checked the quarantine, it was blank.  What happened to the messages that were quarantined?
It is possible that IronPort quarantined an email message sent to a distribution list.  The corresponding Quarantine Notification was also sent to that distribution list’s email address, which is then received by all the members of the distribution list. When you access the email quarantine, check the upper-right corner of the page to see from which email address IronPort is quarantining messages.
If it was sent to a distribution list, it is possible that another member in that list has already checked and either deleted or released the messages in quarantine.

How long does the IronPort system keep emails in quarantine? 
30 days and then the message is deleted

Can I retrieve an email once it has been deleted from quarantine?
No.  Once emails have been deleted from quarantine, they cannot be retrieved.

How many email addresses or domains can I add to my Safelist or Blocklist?
You are allotted 100 entries total to use in either your Safelist or Blocklist.

Can I increase the number of emails or domains I can block or allow?
No.  Users are only allotted 100 entries to use in either their Safelist or Blocklist.
We suggest mainly using these entries for your Safelist.  Spammers will often change the email address they are using to send SPAM, or spoof the email address they are using.  As a result, adding an email address to your ‘Blocklist’ may not stop future SPAM.

How do I 'turn off' IronPort scanning on my email account?
The IronPort Safelist cannot be set to allow all messages through its scan for a specific account. The level of SPAM email filtering is set by the Help and Solutions Centre at for each email domain on campus.  If you believe that the SPAM filtering level for your email domain is too strict or lenient, please contact your 204 474 8600, support@umanitoba.ca

What should I do if I receive SPAM in my Inbox? Occasionally, the IronPort System may not block a SPAM email message and that message will be delivered to your email Inbox.  If you receive an unsolicited email in your Inbox, first determine whether it is SPAM email or just a bulk email message from a legitimate vendor. If you have determined that a message is unsolicited SPAM email, send that message as an attachment to abuse@umanitoba.ca .  Do not forward the message or just the email headers.  The system administrators need to see the entire SPAM email in its original format.
If you receive multiple and continuous SPAM messages from a specific email address or domain, you may want to add that email addresses to your Blocklist manually. (Click here for instructions on how to block an email address).  Please note that spammers will often change the email address they are using to send SPAM, or spoof the email address they are using.  As a result, adding an email address to your ‘Blocklist’ may not always stop future SPAM.

I am getting undeliverable error messages for messages I did not send/seeing SPAM email from my own 'umanitoba.ca' email address!  What is happening?
Most likely your email address has been ‘spoofed’. Spoofing an email address is similar to writing a different return address on an envelope.  It appears as though the letter or email was sent from a different address.  When the SPAM message is sent to an invalid email address, you may receive the bounce back error messages stating that a message could not be delivered. Spammers can ‘harvest’ email addresses from many different public locations such as public web pages or online directories. Viruses or Spyware can also infect a computer and harvest email addresses from address books stored on that computer.  If you suspect that your computer has a possible virus, download updated virus definitions, run a virus scan, change your email password, and notify your 204 474 8600, support@umanitoba.ca

How do I check my SPAM quarantine?
Click here for detailed instructions on how to check your SPAM quarantine and click here to login.

How do I check my email quota in Outlook 2010?
Click here for instructions on how to check your email quota in Outlook 2010.


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