Adding and Configuring Office 365 Email on Apple Devices

The University is migrating mail services to Microsoft 365 to provide mail services to all staff, students, alumni and retirees. Users of Apple devices may need to remove and re-add their accounts as part of this migration.

MICROSOFT OUTLOOK ON MAC OS

Remove your account from Microsoft Outlook for Mac OS:

  1. Click Tools in the menu bar at the top left of the screen.
  2. Click on Accounts.
  3. In the Accounts window,
    • Select your U of M email account in the list at the left
    • Click the - minus symbol in the lower left to remove your account.
  4. When prompted to confirm deletion of the account, click delete.

ADD YOUR OFFICE 365 ACCOUNT TO MICROSOFT OUTLOOK FOR MAC OS:

  1. Click Tools in the menu bar at the top left of the screen, and then Accounts.
  2. Click the plus symbol in the lower left, and then click New Account.
  3. Enter your U of M email address and click Continue.
  4. A U of M login page will appear. Enter your password and click Sign in.
  5. Click Done
  6. Close the Accounts window.

APPLE MAIL ON MAC OS

Remove your account from the Apple Mail desktop application on Mac OS:

  1. Click Mail in the menu bar at the top left of the screen.
  2. Click on Accounts.
  3. In the Internet Accounts window
    • Select your U of M email account from the list at the left
    • Click the – minus symbol in the lower left to remove your account.
    • When prompted to confirm deletion of the account, click delete.

Add your Office 365 account in the Apple Mail:

  1. Click Mail in the menu bar at the top left of the screen
  2. Click on Add Account.
  3. In the Choose a Mail account provider... dialog, check the box for Exchange and click Continue.
  4. Enter your U of M email address in the Email Address field and click Sign in.
    • If you are asked whether you want to sign into your Exchange account using Microsoft, or to configure manually, click Sign in to continue.
  5. A U of M login page will appear. Enter your password and click Sign in.
  6. Select the Apple apps and account features (Mail, Contacts, Calendars) you want to use with your Office 365 account  and click Done.

MICROSOFT OUTLOOK ON IOS

Remove your account from the Microsoft Outlook app on iOS:

  1. Start the Outlook App
  2. Tap your user icon in the upper left of the screen to view your accounts and folders.
  3. Tap the settings icon (a gear) in the lower right of this pane.
  4. Tap on your U of M account under Mail Accounts.
  5. Tap Delete Account at the bottom of the screen.

Add your Office 365 account in the Microsoft Outlook app on iOS:

  1. If you are not prompted to add a new account when launching the app:
    • Tap your user icon in the upper left of the screen to view your accounts and folders.
    • Tap the settings icon (a gear) in the lower right of this pane.
    • Tap Add Mail Account under Mail Accounts.
  2. If another account is suggested, tap Skip.
  3. Enter your U of M email address in the Email Address field and tap Add Account.
  4. A U of M login page will appear. Enter your password and tap Sign in.
  5. After the account has been added, tap the X icon in the upper left of the screen to leave the settings screen.
  6. Pull down to refresh your inbox and download new messages.

APPLE MAIL ON IOS

Remove your account from the Apple Mail app on iOS:

  1. Launch the Settings app.
  2. Scroll down and tap Passwords & Accounts.
  3. Under Accounts, tap on your U of M account.
  4. Scroll down and tap Delete Account to remove it from your device.

Add your Office 365 account to the Apple Mail app on iOS:

  1. Launch the Settings app.
  2. Scroll down and tap Passwords & Accounts.
  3. Under Accounts, tap Add Account, then choose Exchange.
  4. Enter your U of M email address in the Email field and tap Next.
  5. If asked to configure the account manually or sign in automatically, choose Sign In.
  6. A U of M login page will appear. Enter your password and tap Sign in.
  7. A Microsoft sign in dialog may ask you to confirm that you are trying to sign-in. Tap Continue.
  8. Tap Save in the upper right to complete the process.

AUTHENTICATION ISSUES ON MAC

If Outlook repeatedly prompts for authentication, remove all Office 365 tokens from the Keychain

  1. Quit Outlook and all other Office applications.
  2. Start Keychain Access by using one of the following methods:
    • Select the Finder application, click Utilities on the Go menu, and then double-click Keychain Access.
    • In Spotlight Search, type Keychain Access, and then double-click Keychain Access in the search results.
  3. In the search field in Keychain Access, enter Exchange.
  4. In the search results, select each item to view the Account that's listed at the top, and then press Delete. Repeat this step to delete all items for your Exchange account.
  5. In the search field, enter adal.
  6. Select all items whose type is MicrosoftOffice15_2_Data:ADAL:<GUID>, and then press Delete.
  7. In the search field, enter office.
  8. Select the items that are named Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2, and then press Delete.
  9. Quit Keychain Access.
  10. When you next start Outlook, you will be prompted to authenticate.

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